Customer Service Manager
Resume:
Nicholson Oyama Mtshabe
*** ***** ****, *******, *******, T1S 0P3. H: 403-***-****, C: 403-***-****, *****.*******@*****.*** *********.*******@***.****.**
January 25, 2020
The Recruiting Manager
The Hyatt Hotel
Calgary
Alberta
T1S 0P3
Attention: Human Resources Department
Dear Hiring Manager
Please find attached a copy of my resume and cover letter for a position with your organization. As you will notice, I have the following education, experience, and transferrable skills. I’m applying for Front Desk Agent, Concierge, Bellperson and Valet Parking. I would like to part of your team I saw your property its amazing and your staff very friendly. I’m interested in the entry level position that available at Hyatt Hotel as a Guest Service Team Member.
Post-secondary Diploma in Office Administration, Financial Management Degree courses
Currently second year student, studying Hospitality Management at SAIT, Payroll Courses, First Aid & CPR, Class 1A licence, Grade 12 Diploma
Over 12 years office administration, accounting, and customer service experience
Additional experience in banking, oil industry, retail, limousine driver and as a buyer for a large retail chain
Reliable, honest, hardworking, efficient, known for taking the initiative and being detail oriented
Adaptable, personable, work well independently and in a team environment
Thank you in advance for consideration of my resume and I welcome the opportunity to meet with you in person.
Sincerely,
Nicholson Oyama Mtshabe
Nicholson Oyama Mtshabe
Nicholson Oyama Mtshabe
188 Ranch Road
Okotoks, AB T1S 0P3
Telephone: 403-***-**** / 403-***-****
Looking for an opportunity to contribute my experience and education in hospitality management, buyer, accounting, and customer service.
SUMMARY of QUALIFICATIONS
Post-Secondary Diploma in Office Administration & Financial Management Degree Courses
Currently studying Hospitality Management, Retail Management Diploma, Payroll Courses, First Aid & CPR, Grade 12 Diploma
Over 12 years buyer, accounting, and customer service experience
Additional experience in hospitality management, retail, banking and as a buyer for a large retail chain
Reliable, honest, hardworking, efficient, known for taking the initiative and being detail oriented
Adaptable, personable, work well independently and in a team environment
KEY SKILLS & ATTRIBUTES
Administrative skills
Proficient in Microsoft Suite, OPERA system, experience with project management, and reporting procedures
Extensive working knowledge of the SAP software for product management
Able to multitask and prioritize big projects, administer supplier products, pricing and placement
Accounting/Financial Management
Proficient in full cycle accounting, and knowledge of year end taxes, budgeting, and reporting
Experience in extracting key data for analysis and preparing reports for various stakeholders
Customer Service/Banking/Retail
Customer interactions including vendor relations, product referrals, and handling complaints
Negotiating prices with vendors, review product sales, and assist with merchandising efforts.
EMPLOYMENT HISTORY
Admin Assistant/Driver Co-op, Turtleford, SK 2015 – 2017
Health Record Clerk/ Admin Prairie North Health Region, North Battleford SK 2014-2016
Buyer Pick n’ Pay Retail Chain, South Africa 2015 – 2014
Group Lead at President Dinner, SAIT Coordinate with team members to a military style banquet service
Helping team member with their needs and make event run smooth.
Server/Bartender at Highwood Dining SAIT Maitre’D
Present fine dining service in American style
EDUCATION & TRAINING
Hospitality Management Southern Alberta Institute of Technology (SAIT) Calgary, AB
PCP Payroll Mount Royal University, Calgary, AB
Financial Management Degree Courses University of South Africa
Office Professional Diploma Wits College, South Africa
Retail Management Diploma University of Johannesburg, South Africa
PERSONAL INTERESTS & HOBBIES
My personal interests include soccer, golf, camping, reading, cricket, fashion and a passion for cars
References available upon request
Contact this candidate