Customer service/hostess
Resume:
MAHANTHIRAN LAVANIYA
Hostess / Order Taker / Public Relation Officer /
Customer Care Officer & Office Administration.
I enjoy working as a team player under my own initiative. I am a self- motivated, well-organized, planned, trustworthy, quick learner, diligent, and friendly approach and can adapt to any working environment and process excellent communication skills, creative and adjust well to the new situation and environment.
PERSONAL DETAILS:
D.O.B : 28
th
of December 1990
Civil Status : Single
Nationality : Sri Lankan
Passport No : N5069667
QID : 290********
Holiday Inn Hotel (Doha –Qatar)
Designation : Hostess
Location : Italian Outlet (Sirocco Restaurant)
Duty Time : 6.00 are to 3.00 pm/3pm to 12am
Responsibilities & Period: 21 Nov 2018 to since
Greet guests as they Arrive and take them to their seats.
Also provide a menu and explain specials.
Answer Immediate Questions the patrons have.
Introduce the customers to their server.
Dining reservations for guests in advance and as they arrive at the restaurant.
Make decisions about where a group will sit in the restaurant.
Daily take the in-house guest list and occupancy list from Opera System.
Handling Guest Bills in the MICROS.
Restaurant Closing bills hand over to front office .EXT…. CONTACT:
Doha - Qatar
*************@*****.***
SKILLS:
Microsoft Office
Document Controlling
Opera System
Supervising
Communication
Micros
LANGUAGES:
English
Tamil
Sinhala
HOBBIES:
Creative Works
Poem Writing
Book Reading
Music
Travel
PROFESSIONAL EXPERIENCE
Movenpick City Hotel – Colombo (Sri Lanka) Pre-Opening Designation : Hostess
Location : Japanese Outlet (Robata Restaurant)
Period : 01 Aug 2017 to 31st of Oct 2018.
Movenpick City Hotel – Colombo (Sri Lanka) 6 Months Designation : Order Taker
Location : In Room Dining
Period : 01-12-2016 to 31-07-2017.
Asiri Central Hospital Limited – Colombo (Sri Lanka) 3 Years & 6 Months Designation : Public Relation Officer
Location : Front Office
Period : 27-04-2013 to 21-11-2016.
Reagal Networks (Pvt) Limited – Dialog Dealers (Sri Lanka) 1 Year & 6 Months Designation : Customer Care Officer & Office Administration Location : Front Office
Period : 27-05-2011 to 30-11-2012.
PREVIOUS EXPERIENCE
PREVIOUS EXPERIENCE
PREVIOUS EXPERIENCE
Diploma in Travel, Tourism & Hospitality Management (DIT-THM) May 2018 to Following – E-Soft Campus, Bambalapitya-Colombo, Sri Lanka Topics Subject Inculcated:
Personal & Professional Development
Travel & Tourism Management
Hospitality Management
Finance in Service Industry
Marketing in Service Industry
Human Capital Management
District Vocational Centre Nuwara-Eliya (Sri Lanka) 9 Months(Secretarial Practice) Topics Subject Inculcated:
Office secretarial
Information Technology
Maintenance and disaster recovery
Internet and email
English for office skills and business communication
Stenography inclusive of shorthand
Transcription and typing
Qualified in G.C.E (Advance level) Examination in Year 2009, Good Shepherd Convent, Nuwara-Eliya, Sri Lanka.
Qualified in G.C.E (Ordinary level) Examination in Year 2006, Good Shepherd Convent, Nuwara-Eliya, Sri Lanka.
Outstanding supervisory, communication and interpersonal skills.
Knowledge of management principles.
Strong ability to manage conflicting and changing priorities.
Established organizational Skills.
OTHER SKILLS
EDUCATION AND ACADEMIC PROFILE
Certificate of IHG Problem Handling 16-03-2019
Certificate of Food and Beverage Problem Resolution 16-03-2019
Certificate of Holiday Inn Lunch and Dinner Standards 23-02-2019
Certificate of True Hospitality Service Skill 17-12-2018
Certificate of Appreciation for extraordinary dedication and contribution towards helping Asiri Central Hospital achieve (JCI) Joint commission international Accreditation and gold seal of approval in Healthcare.
Certificate of Participated in the how to gear up for Future requirements through change Management 30-09-2015.
Certificate of Participated in the Basic life support training Program 20-02-2014.
Certificate of Participated in the reaching beyond excellence in customer training Program 17-09-2013.
Certificate of Participated in the customer service Excellence training Programming 16-03-2013.
Ms.Pramila Karanjit
Restaurant Manager
Holiday Inn Hotel
Doha–Qatar
Mobile: +974-********
Mr. Asitha De silva
F&B Control Clerk
Hotel Radisson Blue
Doha –Qatar
Mobile: +974-********
I’ Mahanthiran Lavaniya, certify that the above information is true and correct to the best of my knowledge.
Ms. M. LAVANIYA
REFEREES
EXTRA CURRICULAR ACTIVITIES
Contact this candidate