SHAKIYA C. HENDERSON

*** ******* ** • Fayetteville, GA 30214

Cell 770-***-**** / •adbf6b@r.postjobfree.com

SSN: xxx-xx-2852 Veteran’s Preference: N/A

Citizenship: United States of America Federal Status: Grade 7 Step 4 Objective

My goal is to be a “WOW” factor in every field I’m employed in, growing and achieving. Having built excellent communication and interpersonal skills, I would like to continue a career where my experience as an effective information gatherer, researcher and secretary would be used to join an established organization. I would like to offer my following talents; task-oriented, detail-oriented, organized, precise, a self-starter, dedicated and a natural multi-tasker. Professional Accomplishments

Jmar & Associates (Dallas, TX) 10/2017- 11/2019

Rudman Partnership 40 hours per week

2651 N. Harwood Suite 440 Starting Pay: $20 hour

Dallas, TX 75201 3 Assignments

Manager: Theresa Myers 972-***-****

Administrative Assistant

Responsible for answering all incoming phone calls.

Mail Distribution, Mailing of Checks, and Bills.

Preparing Spreadsheets, Documents, and Expense Reports.

Varies other duties including greeting Visitors, and stocking supplies. United States Bureau of Prisons (Atlanta, GA) 08/2012- 12/2017 Department of Justice Avg. 60 hours per week

601 McDonough Blvd Starting Salary: $42,635

Atlanta, GA 30315 Ending Salary: $52,640

Supervisor: 404-***-**** Retired: No Work AVBL

Secretary (Light Duty Assignment) 01/2014-12/2017

Personal administrative assistant to the Captain, Deputy Captain and Lieutenants.

Manages calendar, scheduling of appointments, conferences and seminars.

Ensure top priority projects / initiatives are completed in a timely manner.

Coordinate travel arrangements.

Coordinate legal cases including court documents, and expert witness.

Prepare monthly budget reports.

Update and maintain department websites, and department updates.

Types a variety of documents such as letters, forms, reports, schedules, meeting minutes, project proposals and maintaining computer files.

Maintain a close working relationship with other organizations, manufacturing facilities and outside sources for the manufacturing team.

Maintain confidentiality of all government, personal and personnel matters. Federal Correctional Officer (US BOP) 08/2012 –12/2013

Prepares incident reports, memos, daily logs and narrative reports regarding inmate behavior.

Liaison between inmate, unit team and counselor to develop Re-Entry skills.

Project Manager for special projects, which may include planning and coordinating multiple presentations, disseminating information, and organizing events.

Board of Probation and Parole,(Nashville, TN) 04/2011- 08/2012 State of Tennessee Board of Probation and Parole 37.5 hours per week 220 Blanton Ave. Starting Salary: $25,320

Nashville, TN 37210 Ending Salary: $29,148

Supervisor: Dayna Starke 615-***-****

May be contacted

Presentence Investigator

Duties involve preparing Pre-sentence, Post-sentence, and Classification reports for the Board of Probation and Parole. I conduct interviews with offenders, their family members, victims, current and past employers, medical health professionals, and supervisors in order to verify an offender’s lifestyle, employment, education, and medical conditions. I also recommend correctional and probation treatment following the completion of each report.

Liaison between District Attorney’s, Defense Attorney’s, and Board of Probation and Parole.

Maintain contacts with other Federal, state and local governmental agencies, private agencies and organizations and officials.

Provide a timely, accurate, objective, and comprehensive report for use by the courts in determining appropriate sentences for offenders.

Record keeping of all information gathered.

Participate in and or testify at sentence hearing if called upon to do so.

Promptly schedules interviews in order to obtain information about an individual applicant's eligibility and entitlement to release.

Develop evidence necessary under appropriate program regulations by examining evidence and evaluating its validity and acceptability.

United States Census Bureau (Nashville, Tennessee) 02/2010- 07/2010 United States Department of Commerce 40+ hours per week 2501 McGavock Pike, Suite 1605 Starting Salary: $12.50 Nashville, TN 37214-1257 Ending Salary: $17.00

Supervisor: Jeff Crum May not be contacted:Temp Ass.

Production Enumerator- Received assignments in order to conduct interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.

Clerk- Carried out employee selection and hiring functions, including processing personnel actions.

Clerk- Answered incoming calls, and provided customer service by answering callers’ questions and scheduling applicants for the employment test.

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Additional Experience

Keystone Chiropractic (Plano, TX) 04/2017- 08/2017 8604 Preston Rd Avg. 28 hours per week

Plano, TX 75024 Starting Salary: $16.25

Address patient requests and inquiries;provide patients with accurate information when answering questions and concerns in a cheerful and professional manner.

Responsible for ensuring HIPAA rules and regulations are followed.

Scheduling appointments, handling payments and verifying insurance.

Volunteer Initiatives, Office Tours and Screenings. Brantley Security Service (Nashville, TN) 01/2012- 07/2013 2623 Lebanon Pike 20 hours per week

Nashville, TN 37214 Starting Salary: $8.50

Supervisor: Chris Morrison 615-***-****

May be contacted 615-***-****

Patrolling, investigative procedures, incident report writing, and customer service.

Efficiently trained in crisis intervention and tactical communications.

Excellent communication, motivational, interpersonal, and presentation skills.

Active in patrolling the parking lots and external ground, keeping logs of all security incidents.

Perform identification and vehicle checks.

Answer radio pages and calls in a prompt manner and prioritize calls based on importance. Comcast Coordinator 1 Sales Support (Nashville, TN) 01/2012- 04/2012 660 Mainstream Drive 20 hours per week

Nashville, TN 37228 Starting Salary: $10,080

Supervisor: Angela Churchill 615-***-****

May be contacted 615-***-****

Researches unreported/unpaid systems and ensures the timely collection of revenue through communication with distributors.

Assists representatives and customers in evaluating and selecting products by recommending products that meet customer needs.

Handle calls which may originate from any of our networks.

Supports Sales team with product modifications and engineering expertise for custom projects. Tennessee State University’s Resident Assistant (Nashville, TN) 08/2008-10/2009 Tennessee State University 40+ hours per week

3500 John A. Merritt Blvd. Starting Salary: $2,500 Nashville, TN 37209 Ending Salary: $2,500

Supervisor: Shenitha Hampton Subsidized, on-campus housing, and a stipend May be contacted 615-***-****

Protected and monitored 500 residents by maintaining the safety and security of residents, visitors and staff.

Ensured that residents comply with all Tennessee laws, rules, regulations, policies and procedures of the Tennessee Board of Regents, as they relate to the Code of Student Conduct and Housing. 3

Room checks were conducted for the purpose of search and seizure. If there was a reasonable cause to believe that a student is using a University Housing facility for purposes which are illegal, or which seriously interfere with campus discipline or constitute a hazard.

Interface with the Police and Fire Departments and respond to all emergency situations as needed or directed by policy.

Planned and administered residence life activities and events. Job Related Training

Training in CPR and other useful Emergency Procedures (Fire Evacuation, Tornado Drills, Bomb Threats, Suicide and Crime Situations), Tennessee State University, 08/2008 Course Description Hours BOPP Training

TIES Release of Information 0.50 12/06/2011

Taking Action on Offender Employment 3.00 12/06/2011 Suicide Prevention Training-Metro Public Health 2.00 11/30/2011 Code of Ethics/Pol. Activ. By Empl./Add. 1.50 11/28/2011 Great Plains Fee System 3.00 11/09/2011

Stress Management Safety Training 2.00 11/08/2011

Outlook Web Application Training 1.50 09/28/2011

LSCMI, Motivational Interviewing, TAP/BIG 8.00 08/22/2011 Job Related Skills

I am able to use the following software:

Office Machines (Printer, Brother fax machine MFC-8220)

Windows XP Operating System, Microsoft Office 2007 & 2010 (PowerPoint, Word, Outlook);

I am adept at using the Internet to conduct research.

I can type approximately 60 words per minute.

Certification-Public Trust Security (August 2012)

State of Tennessee Security License (January 2012) 4

Education

Masters of Criminal Justice, Tennessee State University Nashville, TN 37209

(12 semester hours, G.P.A 4.0 on a 4.0 scale)

Bachelor of Science, Criminal Justice, Tennessee State University Nashville, TN 37209 December 2010 (120 hours, G.P.A 3.5 on a 4.0 scale) Honors: Dean's List (2007-2010), Magna Cum Laude

Diploma, Michele Clark Academic Preparatory, Chicago, IL, 60644 06/2007 Honors:Dean’s List (2003-2007), G.P.A 4.2 on a 4.0 scale

Who’s Who in America Leadership Award (2005)

National Mathematic Scholar (2004)

New Mount Pilgrim’s Role Model Award (2006)

Volunteer/ Community Service & Awards

Gideon’s Army Founder 02/2009- Present

Advocacy for children, fighting the pipeline to prison, and public policies._200 hours in total Supervisor: Rasheedat Fetuga: 615-***-****

Diversity & Inclusion Committee Chair (Atlanta, GA) 03/2014-12/2017

Prepared Newsletter, powerpoints, game activities and employee related trivia monthly. Held a Yearly celebration conference focused on African American heritage. Dave Ramsey Events (Nashville, TN) 01/2012-2014

Help with event registration and seating, assist attendees at Dave Ramsey publishing or Financial Peace University tables, and pack remaining event materials following the event. _10 hours per event Supervisor: Heather Attig: 615-***-**** ext.5342 Habitat for Humanity (Nashville, TN) 12/2011- 2012

Maintain a safe and secure learning environment for Habitat Partner Family children

Assist HomeWORKS for Kids Instructor with classroom activities._2 hours every Tuesday Supervisor: Matt Hawkins:615-***-****

Project Return (Nashville, TN) 06/2010- 04/2011

Provided guidance and mentoring to inmates during their re-entry process.

Provide support to anyone with a juvenile or criminal record, aid in the transition from incarceration to the community to ensure a chance for success, and education to the community and clients that offenders are human beings first and offenders secondly._40 hours in total Supervisor: Toni Buggs 615-***-****

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Board of Probation and Parole (Nashville, TN) 06/2010- 09/2010

Internship involved assisting probation officers with caseloads, files and performing courtroom duties. _320 hours in total

Supervisor: Charlotte Mann: 615-***-**** ext.133 Fellowship of Christian Athletes (Nashville, TN) 01/2009- 12/2010

Smithson Craighead Middle School, McKissack 9th grade Academy and Pearl Cohn High School

Prepared middle school and high school students for college through activities, skits, moral teachings, guest appearances, and by leading by example._60 hours in total Supervisor: Lee Brown: 615-***-****

Nashville NAACP (Nashville, TN) 01/2009- 12/2009

Clerk- Filing, data entry and answering telephone calls._120 hours in total Supervisor: Rasheedat Fetuga: 615-***-****

Further References are available upon request. Volunteer Supervisors may be contacted. Shakiya C. Henderson

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