Saiid Adwan

Nationality:Lebanese DOB: December **th, 1987 Marital status: Single

E-mail: adbf4v@r.postjobfree.com

Mobile: +974**-****** (Qatar)

Mobile: +961*-****** (Lebanon)

Profile

Operations & Management Marketing Entertainment PR CRM Concept Creation & Development

Results-driven Operations Manager and effective leader, who excels at usings methods and approaches to successfully cut-cost, while maintaining a maximized customer satisfaction. Up-to-date and enthusiastic with extensive knowledge of F&B, keeping track of trends and innovative ideas in fine-dine and casual service.

Core Competencies:

● Excellent numerical reasoning skills with a good understanding of numeric models.

● Large experience with stand-alone, chains, in-Hotels outlets, and group management.

● Good interpersonal skills, ability to communicate well in both oral and written reports with direct teams, as well as executive level personnel.

● Evidence of outstanding organization, time management and quality administrative deliverables.

● Proficiency in knowledge of using a variety of computer software applications.

● Proficiency in knowledge of using a variety of social media and marketing platforms.

● Strong negotiation skills with attention to detail. PROFESSIONAL EXPERIENCE

Total years of experience: 14 years (since 2005).

Mystique Management - Doha, Qatar.

Operations Manager - (Oct 2017 - Jan 2020)

Mystique Management is a leading management company in Doha-Qatar, operating in many of the well-known 5 stars hotels in Doha (Hilton Doha, Grand Hyatt Doha, Mondrian Doha, Hilton the pearl Residences). Outlets: Society lounge, Monkey Tale beach club, Walima restaurant, Black Orchid club,and Mulberry Tavern Gasto-pub.

● Expanding the F&B portfolio with a three-tier commitment to service, quality of product, and innovation.

● Creating general concepts, themes, packages and promotions, taking into consideration the market needs and audience.

● Overseeing the operations of the front of the house and back of the house in all outlets.

● Providing adequate training and monitoring for the F&B attendants, confirming a consistent sequence of service and reaching the qualitative and quantitative targets.

● Planning the P&L sheets on a weekly and monthly basis, ensuring a minimum of 35% profit margin.

● Tracking on a daily, weekly and monthly basis the targets of the outlets; Reached a monthly revenue record of “2,350,000 Qatari Rials” from the F&B revenues only in one of the outlets.

● Managing on a daily basis the reservations team, resulting in efficient floor plans and customer satisfaction, while ensuring that the packages and charges of the tables were met.

● Menu creation, engineering and pricing; Managed to increase the prices by “5%” only when all the beverage cost were doubled at the beginning of year 2019, while keeping the same profit margin, and the C.O.G.S percentage.

● Applying a Best Practice Qualitative Analysis booklet to the outlets, to be followed on a daily basis, covering in details the pre-opening, the operation and the closing shifts.

● Executing marketing strategies, by supervising the social media platform performances and reach, live coverage of the events, photography, videography, boosting and content creation.

● Introducing a CRM practice to the outlets, confirming that 100% of the reservations were called and asked for feedback, and ensuring that the complaints and incidents are handled properly.

● Assisting the HR with the recruitment, setting the manning and the payroll; organizing open doors for applicants.

● Planning the entertainment schedule of the DJs, artists, international and regional bookings according to the trends and tastes of the audience; while supervising the riders, rehearsals, and sound checks.

● Worked with many international artists like: Akon, Tinie Tempah, Kid ink, Ace Hood, Mahmut Orhan, and many more.

Seven Management Entertainment - Beirut,Lebanon.

Operations Manager - (Feb 2014 - Oct 2017)

Seven Management is one of the leading management companies that created a movement in the F&B scene in Lebanon, UAE, Syria, and many other countries. Seven Management is now holding a group of 15 big outlets spread worldwide. Outlets: Seven Sisters, Antika Bar, Black, Kahwet Beirut, Walkman, February 30, Checkpoint Charlie, Sayf Beirut.

- Positions occupied:

- Outlet Manager - Checkpoint Charlie Pub, Downtown Beirut. (Capacity: 200 pax)

- Outlet Manager: Black club, Downtown Beirut. (Capacity: 500 pax)

- Outlet Manager - Seven Sisters Resto-lounge, Beirut Waterfront. (Capacity: 1200 pax)

- Operations Manager - Seven Management, head office.

● Managing and operating the outlets: Antika bar, Seven Sisters, Kahwet Beirut, February30, Checkpoint Charlie, Walkman, and Sayf Beirut.

● Introduced employee-recognition programs, and employee/management communication forums and career-pathing opportunities that boosted staff retention, morale and satisfaction to new bests.

● Increased productivity in the overall company by 25% minimum, whilst simultaneously reducing the head count by 12%, and the payroll/revenue by 2%.

● Contributed deeply to all the openings of the outlets, ensuring that the mother company’s culture and standards are adhered to.

● Held the weekly operations meetings, analyzing reports, and executing.

● Executing full training and monitoring programs to all FOH F&B attendants, covering the areas of F&B general knowledge, CRM system, POS system, sequence of service, team-work, customer satisfaction, and upselling techniques.

● Cultivated strong business relationships with guests to drive business development.

● Planned and managed the monthly payroll and manning of all of the outlets and mother-company for over “300” employees.

● Assisting the board of directors, in the brain-storming sessions, to highlight new opportunities and concepts in potential markets.

LIFE Lounge, Beirut,Lebanon

Outlet Manager - (Dec 2012 - Dec 2013)

LIFE BEIRUT the lounge made a big difference in the Lebanese market, as one of the largest and most prestigious venues in capacity and offerings during that period. (Capacity 2000 Pax)

● Effectively and efficiently manage the lounge by following the best practices of the company and Brand Equity standards to ensure Guest satisfaction and profit maximization.

● Inspires the ongoing professional development, performance management, growth and satisfaction of all team members.

● Developing of creative menus, wine lists, service delivery and standards of all F&B operations.

● Promotes and ensures a clean and safe working environment, with continual emphasis on promoting health & safety.

● Recruiting, onboarding and training of all colleagues and supervisors.

● Supervising the procurement procedures, cost and waste management.

● Ensure adherence to company cash handling and payment processing procedures.

● Breaking a record of “116,000 USD” of F&B revenues on a regular Saturday operation, and a record of “243,000 USD” of F&B revenues with an international artist. La Parrilla Argentina - Beirut,Lebanon

Beverage Manager - (Dec 2010 - Apr 2013)

A 3 floor restaurant-lounge, located at the heart of Beirut: El Gardel lounge and L’Estancia steak house, were two Argentinian concepts under La Parrilla Argentina. Both Outlets were recognized as the latin landmarks and preference in the Lebanese Market during these years.

● Responsible for all areas of the beverage operations.

● Ensuring all customers are provided with outstanding service.

● Responsible of beverage menu planning, development, creations and specialties.

● Maintaining all bars consistency, as set by the book of standards of the mother company.

● Handling inventories and POs as per par level set previously, while ensuring the minimization of the waste and cost percentage.

● Beverage percentage cost reached and maintained an average of 12.5% while keeping the same prices.

*** *** ***

Education

BACHELOR OF BUSINESS MANAGEMENT - INTERNATIONAL

BUSINESS MANAGEMENT, NOTRE DAME UNIVERSITY - ZOUK

MOSBEH. (CERTIFICATE IS NOT YET ISSUED)

Personal Achievements:

● Event Management - NRJ International Music Tour, Dance in the City.

● Country promotion supervisor - Phillip Morris 2011-2013.

● Trainee at Blom Bank for Kafalat and Car loan 2007-2008.

● Accomplished the NoHow international bartending association course and practice - 2005.

Languages:

● English - Fluent

● Arabic - Native

● French - Conversational

*** *** ***

Contact this candidate