Resume

Sarah Fallon

Test Manager / Change Co-ordinator

Profile

I am an extremely bright candidate with a methodical approach to my work and a range of experience over 15+years covering permanent and contract positions both in UK, Australia and NZ.

A proactive, highly-motivated and conscientious team player, I am an experienced Test Manager, Business Analyst and Change co-ordinator with an extensive record of achievement in the Healthcare, Finance and IT environments.

My IT experience is across a range of disciplines with proven success in Change management, Test management and co-ordination, Test Strategy, Environment and Configuration Management, Analysis and Problem Solving, Assisting in Project Management, Leadership, mentoring and Interpersonal Skills.

I am a solutions focused person and I am interested in developing myself and my skills through innovative business projects to deliver professional, business focused information.

Education

BA Honours - Bachelor of Arts In Psychology with Honours

State University of New York - Purchase, NY BA Lit - Bachelor of Arts in Literature

Key Training and Qualifications

ISTQB Foundation in Testing Certification.

MCP Microsoft Certified Professional

MCSE

ISTQB Foundation, ISTQB Advanced Test Manager

ICP-ATA – Agile Certified Professional – Agile Test Automation

SITECORE CMS – Advanced User / Administration

IN PROGRESS - AWS Essentials Certification

Key Areas of Strength

Comprehensive understanding of the Software Development Life Cycle

Comprehensive understanding of Project Strategy and requirements

High Level Experience in Test Team Management and Coordination

High Level Experience in Change and Transformation Management / Co-ordination.

High Level Experience in testing Waterfall, Object Oriented, Agile/Iterative methodologies.

Highly developed Manual Testing skills

Fundamental Understanding of Automated Testing skills

Excellent written and oral communication skills

Excellent analytical and resolution skills

Proficient in Web Application testing skills

Proficient in preparation of Testing Documentation

Proficient in Front-end GUI Testing

Proficient in Defect Management and Resolution

Basic SQL scripting skills

Demonstrated ability to work effectively in a team environment

Demonstrated ability to meet and manage tight deadlines

Understanding of Cloud Technology and testing, build and environment management e.g. Azure, AWS

Proficient in Git, GITHub and Jenkins

EMPLOYMENT HISTORY

Herron Todd White 11/02/2019 - Current

ROLE: Software Quality Assurance Manager

Main Role and Responsibilities:

Create, Implement and Drive the QA Strategy for HTW – CI / CD, Test Strategy/Planning/Summary - CI/CD Pipeline with Team City, Jenkins, Github, GCS

Manage the complete Testing Process – technical, functional, UAT, Automation, NFT and Third Party security and penetration testing

Create Automation Strategy and Road Map – including tool selection and framework implementation (Selenium, Ruby/ Java, Javascript, C#)

Maintain and Replace existing Automation tool and tests - Ranorex

Select and Implement Test Management Tools (test Rails)

Mentoring and Developing QA team

Manage/liaise with business, Development and technical teams

Environment and Release Management – specify build specifications for Test and Dev environments and

Developing and refining procedures and documentation- full documentation in Confluence and Jira

Planning and Scheduling of Builds and Releases to Env and Production.

Initiated and facilitated business engagement in User Acceptance Testing

Test case design and automation

Risk/Issue management

Defect management and metrics

Low level technical system testing

SQL Queries on databases

Planning and management of workflow and deliverables against dynamic timeframes.

Negotiation of processes between Test and Dev teams for iterative cycles

Review and Planning of release package contents

Negotiation of processes between Architecture -> BA -> Dev/Test teams for iterative cycles

Currently using Jenkins and Github for all Test and build management – transitioning to Team City.

Servers and Env partially hosted in GCS – build and environment management, test automation and production (full migration in progress)

QSuper 06/12/2017 – 06/02/2019

ROLE: Test Manager – Technical Team, Web and Mobile

Manage the technical testing team (30 members)

Manage Digital Transformation and team through change process

Manage/liaise with business teams

Environment and release management – CI/CD Pipeline with Bamboo, Jenkins, Github, Azure, Team City

Experience with Dynamics AX in production management, QA, product lifecycle management and BI.

Co-ordination of staff responsibilities and work allocation

Developing and refining procedures and documentation

Planning and Scheduling

Initiated and facilitated business engagement in User Acceptance Testing

Test Strategy/Planning/Summary

Test case design

Management of automation – UFT, C#, Selenium

Management of WebServices Testing / Service Virtualisation – ReadyAPI and Parasoft

Risk/Issue management

Environment management – utilising cloud technology with Azure

Web and Mobile content management using Sitecore CMS

Defect management and metrics

Process documentation

Low level technical system testing

SQL Queries on databases

Planning and management of workflow and deliverables against dynamic timeframes.

Scenario and Defect Management using Target Process

Negotiation of processes between Test and Dev teams for iterative cycles

Review and Planning of release package contents

Maintenance and updates to Automation Scripts

Coordinate Planning and Scheduling in collaboration with the Project Manager

Review and Planning of release package contents

Negotiation of processes between Architecture -> BA -> Dev/Test teams for iterative cycles

Maintenance and updates Target Process Agile management tool

Process documentation

Risk/Issue management

Fortnightly progress reporting

SIMPLE Technology 06/06/2017 – 04/12/2017

Role: Lead QA Speacialist

Main Role and Responsibilities:

Create, Implement and Drive the QA Strategy for SIMPLE – CI / CD, Test Strategy/Planning/Summary

Manage the complete Testing Process – technical, functional, UAT and Third Party security and penetration testing

Mentoring and Developing QA team

Manage/liaise with business, Development and technical teams

Environment and release management

Developing and refining procedures and documentation

Planning and Scheduling

Initiated and facilitated business engagement in User Acceptance Testing

Test case design and automation

Risk/Issue management

Defect management and metrics

Low level technical system testing

SQL Queries on databases

Planning and management of workflow and deliverables against dynamic timeframes.

Negotiation of processes between Test and Dev teams for iterative cycles

Review and Planning of release package contents

Maintenance and updates to Automation Scripts – Selenium, Java

Negotiation of processes between Architecture -> BA -> Dev/Test teams for iterative cycles

Maintenance and updates Target Process Agile management tool

Currently using Jenkins and Github for all Test and build management.

Servers and Env hosted in AWS – build and environment management, test automation and production.

GIS PEOPLE 06/12/2016 – May 2017

ROLE: Specialist Test Lead – Web and Mobile

Main Role and Responsibilities:

Manage the Testing Process – technical, functional, UAT and Third Party security and penetration testing

Manage/liaise with business, Development and technical teams

Environment and release management

Developing and refining procedures and documentation

Planning and Scheduling

Initiated and facilitated business engagement in User Acceptance Testing

Test Strategy/Planning/Summary

Test case design and automation

Risk/Issue management

Defect management and metrics

Low level technical system testing

SQL Queries on databases

Planning and management of workflow and deliverables against dynamic timeframes.

Negotiation of processes between Test and Dev teams for iterative cycles

Review and Planning of release package contents

Maintenance and updates to Automation Scripts

Negotiation of processes between Architecture -> BA -> Dev/Test teams for iterative cycles

Maintenance and updates Target Process Agile management tool

Fortnightly progress reporting

Tatts Group 25/09/2011 – 06/12/2016

Ubet

Role: Test Manager – Digital Web and Mobile

My main roles are:

Manage the technical testing team (12 members)

Manage Digital Transformation and team through change process

Manage/liaise with business teams

Environment and release management – CI/CD Pipeline with Jenkins, Github, Azure, Team City

Experience with Dynamics AX in production management, QA, product lifecycle management and BI.

Co-ordination of staff responsibilities and work allocation

Developing and refining procedures and documentation

Planning and Scheduling

Initiated and facilitated business engagement in User Acceptance Testing

Test Strategy/Planning/Summary

Test case design and automation – TFS, C#, Selenium, Ruby

Risk/Issue management

Environment management – utilising cloud technology with Azure

Web and Mobile content management using Sitecore CMS

Defect management and metrics

Process documentation

Low level technical system testing

SQL Queries on databases

Planning and management of workflow and deliverables against dynamic timeframes.

Scenario and Defect Management using Target Process

Negotiation of processes between Test and Dev teams for iterative cycles

Review and Planning of release package contents

Automation Training

Maintenance and updates to Automation Scripts

Coordinate Planning and Scheduling in collaboration with the Project Manager

Review and Planning of release package contents

Negotiation of processes between Architecture -> BA -> Dev/Test teams for iterative cycles

Maintenance and updates Target Process Agile management tool

Process documentation

Risk/Issue management

Fortnightly progress reporting

BlueCare July 2011 – 24/09/2011

Project: Test Lead / Co-ordinator on Community Billing Implementation Project

Role: Test Co-ordinator / Lead

Develop test cases and test plans for the project. Design and execute test cases in Quality Centre 11.0

Investigate potential defects and discuss them with the business / vendor / user base. Log defects during the test execution phase and report on these defects and problems that have occurred during the test cycles

Report test results to the project manager and participate in business requirements review sessions with peers and business users

Conduct application/functional testing of the required product and develop a traceability matrix to reflect test coverage

Prioritise test requirements and organise test cases accordingly. Provide regular updates on progress of allocated Test designs and Test cases to ensure Testing deadlines are met

Creation of the test scenarios in which tests are carried out and Review of software test cases and checking of the test cases

Keeping track of standards set by business requirements

Performance of testing on functionality of software and for regression

Using Quality Centre 11.0 track reported problems with software

Preparation of software test evaluation reports

Implementation and participation in walkthrough of software

Dec 2009 – June 30 2011

Project: SME / Business Analyst on the Residential Management System Implementation Project.

Role: Test Analyst – RMS / FMS Enhancement Project

Mapping the ‘As-Is’ processes;

Mapping and documenting the ‘To-Be’ processes;

developing training manuals and quick reference guides;

Assisted in upgrade of HP Quality Centre from V.9.2 to V.11

Develop test cases and Test Plans, Requirement Mapping, Defect Analysis and undertaking user acceptance testing, Systems Testing and Security Testing;

Investigating discrepancies found during testing and analysing system bugs or defects; and

Employed analytical techniques to investigate and rapidly resolve discrepancies raised during the testing phase of Blue Care’s Resident Management System, ensuring a successful ‘Go-Live’.

Successfully engaged and liaised with key stakeholders, gathered business requirements, developed reports with the end users to required specifications and standards, and finally confirmed user acceptance (UAT)

Providing timely and accurate performance analysis for portfolio of work;

Developing the Business Requirements Traceability document, showing where each requirement was met.

Sourcing, co-ordinating and consolidating program level information; and

BAU - resolving issues raised during training and after ‘Go-Live’

Bluecare Apr 2008 – Jun 2010

Project: Residential Claims / ACFI Co-ordinator

Role: Database Management and Administration

Database set-up, management, testing and data input.

Structure reports and queries based on data

Update and confirm data integrity.

Residential subsidy claims and reconciliations - Preparation and lodgment of subsidy claims

Maximisation of residential subsidy revenue for Blue Care

Management of Resident Appraisals – mange the team in processing resident ACFI appraisals.

High-level consultation and communication with external stakeholders, liaison with internal / external ancillary service providers.

Maintain High Level Customer Service: by meeting Business and Legal rules and service standards, policies and procedures. Including reports, file reviews, maintaining accurate computer and paper records, and identifying and handling risk and issues.

Cross Referrals / Business Development: providing information on Residential issues and Services and identifying and acting on opportunities / improvements where necessary.

Receiving instruction for Will and EPA preparation and activation.

Role: Assisting Business Analyst on the Resident Management System Implementation Project.

Mapping the ‘As-Is’ processes;

Mapping and documenting the ‘To-Be’ processes;

Developing training manuals and quick reference guides;

Assisting to develop test cases and undertaking user acceptance testing;

Investigating discrepancies found during testing and analysing system bugs or defects; and

Resolving issues raised during training and after ‘Go-Live’.

LLBJV Construction and Engineering Dec 2007 – Apr 2008

Temp Contract with LLBJV Engineering and Construction. Site Administration and Accounts Payable.

Brisbane Transport HR Aug 2007 – Dec 2007

Contract with Brisbane Transport HR. Involved in Recruitment and Selection for Brisbane Transport.

Various Roles Dec 2006 – Aug 2007

Since leaving the VDHP I have been engaged in contract work, overseas travel and volunteer work.

Victorian Doctors Health Program Apr 2006 – Dec 2006

Office Manager

Administer and manage all aspects of Office: MYOB – staff payroll, accounts, banking, superannuation, debtors and creditors, accounts payable and receivable.

Budgets and entitlements, asset management.

Legal matters, maintenance of service contracts.

Ensuring a high level of correspondence and reports sent to clients, business practitioners and management.

Board reports and papers: including all financial and administrative reporting.

Travel arrangements, diary management and day to day administration.

Function and conference co-ordination on a state, national and international basis.

Patient Liaison, Assistance and Support

Patient administration

Database design, implementation and administration

Sole Charge

Various Contract Positions Oct 2005 – Apr 2006

State Trustees Ltd Oct 2003 – Oct 2005

Attorneyship Consultant

Administer and Manage Client Financial and Legal affairs: including budgets and entitlements, complex legal matters and high value estates, obtaining and implementing expert financial and legal advice, ensuring high level correspondence and reports sent to clients, business practitioners and management.

Asset Management: protection and management of assets within client instructions, and for non-capacity clients.

Client Relations:

High-level consultation and communication with capacity and non-capacity clients, client visits, liaison with internal / external ancillary service providers.

Maintain High Level Customer Service: by meeting CSO obligations by meeting Business and Legal rules and service standards, policies and procedures. Including reports, file reviews, maintaining accurate computer and paper records, and identifying and handling risk and issues.

Cross Referrals / Business Development: providing information on STL products and Services and identifying and acting on opportunities where necessary.

Receiving instruction for Will and EPA preparation and activation.

I.T.S. Global Jul 2003 – Sept 2003

Database Management and Administration

Database set-up, management, testing and data input.

Structure reports and queries based on data

Update and confirm data integrity.

CSIRO – PA / Administration / Reception

Knight Frank Ltd – PA / Office Administration / Reception

Dental Specialists Jun 2003 – July 2003

Practice Manager / PA

Administrative Management, including general administrative / PA duties

Invoicing and inventory control, purchase orders and stock control

Accounts Payable / receivable

Banking, Reconciliation, Super Fund Admin., Tax Admin., including BAS

Staff Payroll

Patient Liaison, Assistance and Support

Database administration – all IT management

Patient administration

Computer based position – Dental booking system, Quick Books Accounts, Quick Payroll

Sole charge - staff management and training

Accounts Payable / receivable

New Zealand Milk Nov 2002 – May 2003

Roles: Global Operations – PA / Research/Analyst Assistant

Global Operations Office Manager

PA to Director of Global Operations

Diary Management, Travel Arrangements, Document preparation

Dictaphone, Database Management

IT Administration – database administration

Advanced PowerPoint, Word, Excel, Outlook & Internet

Legal, Risk management & Financial Management Experience

Forecasting

Procurement

Administration Management

Computer based position; MS Office Suite, Novell, GRS, Lotus, BOSS, GEMBASE 5.1

Account management

Finsec May 2000 - Nov 2002

Roles: National Systems & Office Manager

Systems / IT Manager National and Regional Offices (throughout NZ).

Accounts Payable / receivable

Database administration

Administrative Management, including general administrative duties,

Staff management, training, mentoring & account management.

Sole Charge, staff supervision (team of 4)

Computer based position; MS Office Suite, MS Exchange, SQL, Jet stream

Crisis Assessment and Treatment Team (CATT) Nov 1998 – May 2000

Roles: Administration Manager / PA / IT Support

Client Liaison, Assistance and Support

PA duties for 3 Managers of 3 Mental Health Teams

Accounts Payable / receivable

Database administration

Administrative Management, including general administrative duties

Invoicing and inventory control, purchase orders and stock control

Computer based position - SAS, Excel, PowerPoint, MSWord, Lotus,

Desktop publisher, Quantum 5, Quattro Pro

Sole charge - staff management and training

Referees upon Request

PAGE 9

Contact this candidate