Sales Customer Service
Resume:
Sylvester Mlilo
Sales and marketing Management professional
Calgary, AB
adbezr@r.postjobfree.com
Strategic Marketing and Sales management, with a firm grasp of corporate messaging,communication,retail and brand management Possesses a strong work ethic, as well as exceptional management, sales,marketing,writing, editing and research skills
Willing to relocate: Anywhere
Work Experience
Customer Services Agent
Ashley furniture
April 2017 to Present
• Customer Pick Ups
• Picking and selecting customer Orders
• Generating Customer Orders
• Receiving Customer Returns
Quality Check and Packaging
Archway Marketing
December 2016 to April 2017
IS2
• Testing for decoder functionality
• Quality checking of decoders
• Repackaging of decoders
• Wrapping of packaged decoders
Retail marketing and sales Manager
Telecel
September 2014 to August 2016
Telecel is the 2nd largest mobile network in Zimbabwe
• Organised Telecel Stand for: Z.I.T.F, Harare Agricultural Show, ICT Africa, World Telecommunication Day, Drag Pro drag racing event,
• managed Telecel 132+ outdoor media sites and 4 outdoor media companies
• Performed competitive analysis on markets and sales.
• Guided and supported sales team on the sales flow from identified leads.
• Developed and maintained marketing standards for promotional events and to ensure Telecel had maximum outdoor visibility.
• Ensured there was enough of all strategic marketing collateral and P.O.S material in stock. Marketing and sales Manager
Telecel
November 2013 to August 2014
Achieved personal sales and complete solution objectives by maintaining excellent product knowledge and providing customers and agents with the right recommendation to meet their needs. Achieved great results in a competitive retail environment while working in a team Registered 3 280 subscribers in December 2013 - June 2014
• Promoted the features, advantages and benefits of mobile money transfer (Telecash) products and services .
• Audited Independent Telecash Agents and dealers
• Engaged Telecash customers and asked thoughtful questions resulting in increased sales and product acceptance.
• Attended all marketing events for telecel and gave out product knowledge to prospective customers
• Made follow up phone calls and office visits to existing and prospective customers
• Carried out compliance inspection for all Sales Agents in the Harare region.
• Provided stellar customer service to old and new subscribers by responding to queries
• Approved deals and made sure they are compliant with Telecel requirements.
• Provided efficient processing of new contract documentation, amendments, and renewals utilizing Salesforce.
• Processed sales orders by checking for correct price, description, quantity, and credit terms in accordance with company policies and legal requirements. Customer Service Representative
UNICEF (N.G.O)
May 2013 to July 2013
Collected the data for UNICEF for its Harmonized Social Cash Transfer program which helped families living below the poverty datum line have access to basic household needs through giving the money to use on a monthly basis.
• Collected and revised collected data for accuracy (qualitative and quantitative).
• Made Door to door interviews of research subjects.
• Helped research subjects in understanding and filling a questioner.
• Recognized and gave account of problems given in collected data. Marketing Executive
Step Bed Holdings
January 2012 to December 2012
Step Bed Holdings manufactures and distributes industrial and cleaning materials, it also distributed for stationery and office furniture.
• Coordinated, managed and monitored the workings of marketing department in the organization.
• Improved processes and policies in support of organizational goals. Formulated and implemented departmental and organizational policies and procedures to maximize output. Monitored adherence to rules, regulations and procedures.
• Requested for the recruitment and placement of required marketing officers. Delegated tasks and established work schedules. Supervised Marketing Officers.
• Monitored and evaluated performance.
• Drafted and implemented of departmental policies.
• Sales, Marketing and Customer Service - supervised customer support.
• Planned and supported sales and marketing activities. Marketing Officer
Certified Commerce and Industry Personnel
January 2010 to December 2010
Sales Agent
Properties Zimbabwe
January 2009 to December 2009
Education
BSc in Social Sciences
Africa University
August 2005 to 2008
Skills
Brand development and management Microsoft Office conflict resolution PowerPoint presentations sociable Exceptional attention to detail able to follow instructions Calm under pressure leadership skills
(9 years)
Certifications/Licences
Drivers License (Class 5)
Forklift Operator
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