Human Resource Customer Service

Zara Parvez

CAREER Work in a OBJECTIVE: leading organization of the country to become a skilled professional in the field of Human Resource Management.

WORK EXPERIENCE:

Meezan Bank Limited

** *** 2018 – till date

Regional Coordinator HR – Full time

JOB DUTIES

• Respond to internal and external HR related inquiries or requests and provide assistance.

• Redirect HR related calls or distribute correspondence to the appropriate person of the team.

• Maintain records of personnel-related data in both paper and the database and ensure all employment requirements are met.

• Liaise with other departments or functions.

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts.

• Assist supervisors in performance management procedures.

• Schedule meetings, interviews, HR events and maintain the team’s agenda.

• Coordinate training sessions and seminars.

• Perform orientations, onboarding and update records with new hires.

• Produce and submit reports on weekly vacant slots.

• Assist in ad-hoc HR projects, like collection of employee feedback.

• Support other functions as assigned.

MCB Islamic Bank

15 Aug 2017 – 17 Oct 2018

Country Coordinator HR – Full time

JOB DUTIES

• Implement HR policies to ensure all practices are compliance with employee’s regulations and liaising with HR for policy related matters.

• Increase employee retention by rigorously /thoroughly maintaining a positive work environment.

• Restructuring of HR processes to contemplate optimum personnel with bank’s performance.

• Targeting the institutional relationship with top universities. Arranging job fares for batch hiring programs to encourage fresh graduates.

• Helping in creating HR PR sponsorship.

• Developing targeted outreach recruitment program to fill gaps in minor/rural areas.

• Assist Group Head - Distribution Business in performance management procedures.

• Responsible for Training need assessment, nominations and execution of Training & seminars.

• Providing training to all entry level positions that range from zero to highly trained service resulting in uniform Islamic banking work standard, for increasing revenue and customer satisfaction.

• Recruiting to help in increasing branches, guiding the startup and management of full spectrum of HR operations, systems and programs. Perform orientations, on boarding and update records with new hires.

• Developing teambuilding programs and demonstrating success to have win-win compromises.

• Creating job descriptions for creating new positions.

• Liaising with different clubs for club membership procedures and coordinate meeting HR consultants to help improve current practices at bank.

• Run need assessment for improvement of SAP.

• Having employee satisfaction survey.

• Submitting reports on HR activities and assisting in ad-hoc HR projects.

• Support other functions as assigned by Group Head - Distribution Business. Meezan Bank Limited

09 Nov 2015 – 11 Aug 2017

Regional Coordinator HR – Full time

JOB DUTIES

• Respond to internal and external HR related inquiries or requests and provide assistance.

• Redirect HR related calls or distribute correspondence to the appropriate person of the team.

• Maintain records of personnel-related data in both paper and the database and ensure all employment requirements are met.

• Liaise with other departments or functions.

• Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts.

• Assist supervisors in performance management procedures.

• Schedule meetings, interviews, HR events and maintain the team’s agenda.

• Coordinate training sessions and seminars.

• Perform orientations, onboarding and update records with new hires.

• Produce and submit reports on weekly vacant slots.

• Assist in ad-hoc HR projects, like collection of employee feedback.

• Support other functions as assigned.

University of Minnesota Law School

Minneapolis, Minnesota, US

04 Apr 2014 – 31 Oct 2015

Staff Officer, HR Center – Project based, working remotely. JOB DUTIES

Administrative and other tasks assigned by the Director of the HR Center, University of Minnesota-one of the leading US universities in public sector.

The Kansas Westin City, KS, Hotels/US Sheraton Starwoods 15 Oct 2012 – 30 Nov 2012

Job Shadowing/Volunteer at Westin/Sheraton (Starwoods), Human Resource Department

JOB DUTIES

• Assisting the Director Human Resource;

• Learning the HR best practices at Starwoods;

Lahore 10 Nov 2010 University – 03 Apr 2012 of Management Sciences (LUMS) HR Officer (Recruitment)

JOB DUTIES

• Coordinating with other departments of the company to have a better understanding of their recruiting requirements;

• Ensuring that the recruitment takes place in time and as per company standards/best practices;

• Using PeopleSoft Talent Acquisition Manager and Candidate Gateway for recruitment;

• Identifying/developing new recruitment sources;

• Organizing job fairs;

• Preparing/updating Job Descriptions as well as HR contact lists;

• Posting/Removing jobs at/from different advertising sources;

• Identifying key competencies and behavioral levels required for the jobs;

• Screening resumes and carrying out pre-employment checks to ensure suitability of candidates;

• Verifying applicants' credentials, scheduling interviews and negotiating contracts;

• Improving recruitment process by implementing ERP system. Orascom, Mobilink

14 Feb 2008 – 27 Feb 2009

Customer Service Representative

JOB DUTIES

• Answering customer/client requests or inquiries concerning services, products, billing, equipment, claims, and addressing problem areas;

• Working in one or multiple queues over various customer contact channels;

• Ensuring customer retention by offering various programs/services provided to the customers;

• Utilizing mechanized systems to initiate and complete service orders, and handling customer requests;

• Maintaining working knowledge of all company products, services and promotions;

• Utilizing operational systems to process purchases of Mobilink products and services;

• Assisting the Management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements;

• Communicating with customers using web-based tools and demonstrating the associated proficiency in typing and grammar;

• Achieving sales quota;

• Making financial decisions to protect/collect revenues and adjusting customer accounts. Warid Telecom

07 Jul 2007 – 21 Aug 2007

Intern (HR & Admin Division)

JOB DUTIES

• Developing multidisciplinary assessment questionnaire;

• Conducting Churn Analysis;

• Updating employee compensation plans and pay benefits;

• Maintaining employees' record in excel sheet.

TRAINING AND CERTIFICATION

• Professional in Human Resource (PHR) Certification, Society of Human Resource Management (SHRM), USA.

• Culture of Excellence Operationalizing Corporate Values Training. (Mobilink) (November 7th, 2008)

• Cambridge Skills Award in 2001.

SKILLS

• Strong communication/interpersonal skills;

• Proficiency in most of the skill sets utilized within the HR department;

• Analytical skills as exhibited by the research works undertaken;

• Proficiency in Microsoft Office (Word/Visio/PowerPoint/Excel);

• Working knowledge of specialized software e.g. SPSS, PeopleSoft. EDUCATION:

Masters In Business Administration Feb 2009 — Aug 2010 University Of Central Punjab PCBA/PICS, Lahore

Majors- Human Resource Management

Project- Research Project on 'Analysis of role clarity of HR managers through competency mapping in private hospitals in Pakistan.' Bachelors in Business Administration Sept 2003 — Aug 2007 University Of Central Punjab PCBA/PICS, Lahore

Majors - Human Resource Management

Project- Prepared a Quality Assurance Sheet regarding two departments of University of Central Punjab using MS Excel.

- Prepared a Standard Operating Procedure for University of Central Punjab using MS Visio.

REFERENCE:

Upon request

CONTACT INFO:

ADDRESS: 287-B, Revenue Employees Cooperative Housing Society Lahore, Punjab, Pakistan

Ph: +92-033*-***-****,

Email: ******@*******.***

Contact this candidate