Kenneth Singleton

**** *. *** ***** ***** Ave.

Mesa, Arizona 85209

Home: 480-***-****

Email: adbex9@r.postjobfree.com

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Professional Experience:

Structured Networking

Independent Consultant

May 2019 to Present

As a self-employed consultant I have reopened my old business

I have done small networks including dental offices and home setups for private parties

I have done clean up and remediation for people along with upgrading from Windows 7 to Windows 10

I have also done volunteer work for senior citizens by training them on computer basics

APEX Systems- (Contract- Operating Systems Engineer III for Wells Fargo)

Software Gating Team April 2017- May 2019

Gave technical consultation and support associated with operating systems software and hardware requirements to determine operating systems specifications and customizations.

Assured quality, security, compatibility and compliance requirements were met for software and hardware packaging requests.

Participated in the development of departmental technical procedures and helped design user support guides, along with the task of creating all new input request forms.

I was an escalation contact for operating system software and hardware support and troubleshooting.

I provided guidance and direction to less experienced staff in the resolving of escalated issues and/or complex production, application or system problems.

Randstad Technologies- (Contract- IT Systems Engineer for Charles Schwab & Co.)

Microsoft Security Patch Remediation and Research Team Mar 2016- Apr 2017

Responsibilities included the preparation, installing, and uninstalling of monthly Security Patch Updates from Microsoft using SCCM 2012 administration and BMC Remedy for over 30,000 endpoints (virtual and physical).

I did research for the patches, testing to insure proper functionality of the software applications and third party applications. These included all Adobe Products, Citrix, Share Point, Merlin and others business related programs.

I used BMC Remedy to work with other departments to ensure installation capabilities regarding time and patch compatibility. I also used Remedy to handle work tickets associated with patch remediation.

I worked directly with third party vendors to help find solutions to testing problems.

Vanguard Group - (Contract Position-Desktop Engineer Tier II)

Desktop Support Services Jan. 2016- March 2016

Responsibilities included the day to day incident ticket resolution and desktop support via HPSM for approximately 2000 users.

Required completion of Desktop Service Tickets that included hardware and software installation requests along with the upgrade and migration of software, hardware, desktops, laptops and peripherals.

Maintained Asset Management of inventory and company assets to include computers, monitors, mobile phones, cameras, etc.

Involved in preventative maintenance on trade floors in a high paced environment where latency is not allowed.

Trade floor equipment responsibilities included working with VDX computers in a VDI environment where stocks are traded.

Did investigative reports on location of missing assets along with property usage. Worked closely with teams in North Carolina, Pennsylvania, Arizona and California on maintaining remote equipment.

Randstad Technologies - (Contract Position-Desktop Engineer II) for CVS Corporate Office

Lead Technician- Desktop Migration and Support Services Feb 2015- Dec 2015

Responsibilities included leading the client support of 4000 laptops and desktops upgraded to Windows 7 from Windows XP in a healthcare enterprise environment using SCCM, AD and four desktop technicians.

Migrated or upgraded all related software and hardware for CVS Corporate with emphasis put on compatibility and vendor support for applications running on Windows 7 and making decisions based on data retention and application readiness and availability.

Used SCCM and vendor sites to install software back to laptops and desktops that require licensing or upgrading.

Set up VPN to local wireless and remote VPN connections.

Did customer support of existing and upgraded computers using HPSM ticketing system for both remote and onsite issues.

Did troubleshooting of network connections or wireless connections with customers both onsite and remote.

Administration Office of Court (AOC) -State of Arizona- (Contract Position-Desktop Engineer II)

Desktop Support and Migration Technician (Windows 8.1) May 2014-March 2015

Did statewide migration of computers to Windows 8.1 and installed government applications related to the Administration of Court departments with the State of Arizona.

Duties included migration of OS and Office 365 using CP Migrator to install images and software.

Did testing and problem solving with operating systems and all installed applications in a lead technician capacity.

Prepared and migrated specific data for an individual customer’s profile and insured all applications, shared data and printers were functioning perfectly.

Worked hand in hand with permanent staff in IT to resolve any issues arising from the deployment process and testing thereafter.

Duties also included the handling of day to day tickets submitted using BMC Remedy ticket system both onsite and off.

Town of Gilbert - (Contract-Desktop Engineer II)

Windows Desktop Support Team September 9, 2013- April 10, 2014

Responsibilities included leading the support and migration of laptops and desktops in a high-paced government enterprise environment using BMC Track-it and Log Me In tools.

Migrated many small offices and Fire Stations and Police Depots configured for connectivity both Wireless and Microwave.

This included all related upgrades and changes for software and hardware for the Town of Gilbert with emphasis put on customer support for applications running on Windows 7.

Worked with vendors via phone or in person and made decisions based on research gathered on the Internet to insure data retention and application proficiency and licensing.

Used SCCM Software Center and vendor sites to install software back to laptops and desktops that required licensing or upgrading.

Was a member of weekly meetings where collaborative information was given and received for the efficiency and facilitation of customer issues being resolved in a timely and sufficient manner.

Banner Staffing Services - (Contract-Desktop Engineer II)

Windows 7 Migration Team-Desktop Engineer II October 15, 2012-September 6, 2013

Responsibilities included migrating laptops and desktops to Windows 7 in a high-paced healthcare environment using SCCM with over 2000 users.

Responsible for all related software and applications of the Banner Health System with emphasis put on compatibility and vendor support for applications running on Windows 7.

Made decisions based on data retention and application readiness and availability.

Kept inventory on migrations completed and scheduled and those put on hold for software reasons.

Installed software back to laptops and desktops that required licensing or upgrading.

Replaced hardware that is conducive to requirements for specifications of running Windows 7 on laptops and desktops.

Was a member of numerous weekly IT conference calls where information and direction is given and received for the facilitation of solving customer’s issues satisfactorily.

Structured Networking (Self Employed) May 2009-Oct. 2012

Started my own company as an IT consultant and Systems Engineer for small businesses and residences.

Built small networks for construction companies, doctor’s offices and residences.

Did remote and onsite customer support of those networks using routers and modems and wireless devices based on contracts made with clients.

Installed phone systems, paging systems and servers.

Did an extensive amount of research on the Internet for finding latest technologies and applying those to businesses under contract for proficiency, efficiency and sufficiency for small business owners.

Education

High Tech Institute, Associate’s Degree in Computer Networking Phoenix, AZ

Majored in Civil Engineering at Kentucky State University

Honorably Discharged USAF military veteran

Technical Proficiencies:

Platforms: Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10, Active Directory Administration, Windows Server, Microsoft Exchange Administration, Office Suites from Office 97 to Office 2016 and Office 365 Administration, Firewalls, WI-FI, Citrix (Client Side), SCCM 2007 and 2012, CP Migrator, MDT, HPSM, BMC Track-It, BMC Remedy, SharePoint, Qualys, Voice over IP Phone Systems (Merlin, Cisco and Shore Tel). Printers such as HP Laser Jets, Zebra Thermal Printers, bar code scanners, POS.

Professional Certificates

CompTIA A+ Certification ID# COMP10647797

Microsoft Certified Systems Engineer (Expired)

Microsoft Certified Professional

Cisco Introduction to Internetworking Routers

Associate’s Degree in Computer Networking

Project Management Course Completion

References upon request

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