Sap Manager

Nicholas DiSilvestro

(Home) 610-***-****

(Cell) 484-***-****

Email: ******@*******.***

Profile

Senior Technical Specialist with 20 years of SAP Basis and 40 years of IT experience

Managed the SAP Consulting Sandbox Server Program for the North American Consulting organization for the purposes of Training, Proof-Of-Concepts, Testing and retention of Intellectual Property for individual SAP North American consultants

Expertise in designing and implementing SAP architecture, landscape, and client strategy

Proven ability to act as a trusted advisor with strong customer focus and solid communication skills

Proven track record of working effectively under pressure and within short deadlines

Able to easily adapt to changing work environment

Installation of many different SAP software products including S/4 HANA on premise edition

Proven ability to configure Tracelink instances for Healthcare Dispensers

Managed Master Data for Healthcare Dispensers in Tracelink

Expertise in technical configuration and maintenance of SAP Advanced Track and Trace Program (ATTP)

Areas of Expertise/Core Competencies

• SAP Technology

• Windows/Linux Server Administration

• Virtual Machine (VM) Administration

• SAP R/3 installation, upgrade and maintenance of various products and release levels

• Oracle /MSSQL/HANA database technologies within an SAP environment

• SAP System Administration

• TraceLink Healthcare Dispenser configuration and support

• TraceLink Serialization Modeling and Interface to SAP ATTP Configuration and Knowledge

Professional Experience

Excellis Health Solutions New Hope, PA. August 2017 – February 2020

Senior Service Consultant/Administrator, Technical Group

North American Technical Support Group

Tracelink Technical Consultant

Configuration and Problem resolution of Tracelink Master Data – Company, Partner and Product

Configuration of Partner and Locations

Configuration and Problem Resolution of Tracelink Services

Development, Monitoring and Tracking of Partner Outreaches for ASN procedures

Management Reporting of Partner Outreach and ASN communications process for each supplier

SAP ATTP Sandbox Environment Support Specialist

Installation, Upgrade and Maintenance of SAP Advanced Track and Trace Program (SAP – ATTP)

Applied Support Packs to Sandbox, Quality Assurance and Test SAP ATTP instances

Managed the AWS environment for the SAP ATTP Sandbox Environment

Served as the SAP Security Officer for the SAP Sandbox Environment

Provided SAP ATTP information and knowledge to the Validation Team in support of the SAP ATTP module

SAP AMERICA, Newtown Square, PA January 1997 – June 2017

Senior Support Specialist, Operational Innovations

NA Services Operations

Migration of physical servers to Virtual Machine (VM) environment

Manage the migration procedure for SAP North American Consulting organization

Interface with the IT VM team on behalf of my group

Developed migration documentation procedures

Performed migrations of physical servers to Virtual Machine (VM) severs

Coordinated migrations with end-users of the Physical to Virtual Machine

Developed VM procedures for building internal Monsoon servers based on the SAP Internal Cloud called Monsoon

Support and Administration of Business Object Production Environment

Investigation and Resolution of Production related issues

Administrative functions for Business Object Production Landscape in terms of access rights and security

Development of administrative Business Objects Windows scripts for monitoring various aspects of productive operations of the Business Objects landscape

Administration/Maintenance of SAP North American Consulting Sandbox Server Pool

Provide annual cost/usage analysis to SAP Innovation Operations Management team for approximately 250+ servers

Provide guidance to management on future direction of server computing resources within SAP based on new and developing VM technologies

Reduced the pool of servers from 250+ down to approximately 120+ severs through analysis which lead to consolidation because of VM technologies, removal of under-utilized servers and obsolete SAP software products. This was a three-year process of reduction and consolidation

Assignment of servers to consultants for various server requests for the purposes of testing installations, upgrades, Proof-Of-Concepts, Training and Intellectual Property

Reclamation/Refresh of servers when consultants finished with the use of a server

OS level security patching

Administration of user access to our server pool

Implementation of VM vCenter Landscape

Manage the vCenter Infrastructure for SAP North American Consulting organization

Manage the assignment of VM Lab servers to Consultants’ server requests

Administration of the VM vCenter Lab Manager Landscape

Installation/Maintenance of Consulting Sandbox Systems

Installation of various SAP system approximately 100+ installs on Windows, Solaris and Linux SuSE based servers utilizing Oracle or MS-SQL as the RDBMS using program SAPINST and/or Software Provisioning Manager for the purposes of testing and debugging, training, license sales, and customer proof-of-concepts

Upgrade (50+) of SAP software releases 4.5 to 4.6C, 4.6C to 4.7, CRM 5.0 to CRM 6.0, CRM 6.0 to CRM 7.0 and 7.1, HCM 6.X to HCM 7.0, ERP 6.0 with EHP3 upgrade to EHP4, EHP5, EHP6 and EHP7 using program R3UP and/or SUM tool depending upon the source and/or target release level

Provided servers to consultants to practice installations, upgrades and other operating system related issues

First to install and maintain S/4 HANA on premise edition (version 1511) using VM technologies for the purposes of training North American consultants

Application of Support Packs and Enhancement packs both JAVA and ABAP using SPAM, SAINT, EHPI, JSPM, SDM, and SWPM

Application of OSS notes via transaction SNOTE as well as manual application of customer notes

SAP Application level debugging and problem resolution

System level configuration of SAP transport layer, SAP security layer, system profiles, SAP router, printers, spool subsystem, ITS, HTTP and HTTP protocols, RFC destinations, etc.

Backup and Restore responsibilities using VM technologies (VM snapshot and image copies)

ICI Americas/ Zeneca Inc., WILMINGTON, DE September 1989 – January 1997

Business Reengineering R/2 Specialist, Specialty Chemicals Division

Responsibilities / Deliverables:

Designed and Implemented SAP Security System

Provided Basis support for the global implementation team

Analyzed and resolved CICS and ADABAS problems

Planned, monitored and evaluated the daily SAP Batch stream

Implemented Legacy system data migration strategies and procedures

Designed, assessed and implemented the Sales Information ABAP application

based on the freight carrier

Evaluated reports for SAP security as required by the Internal Auditing department

Designed and implemented the Purchasing Information System application

Developed ABAP programs for specific inventory needs at each site

Performed technical support for PCs at each warehouse site

Fidelity Bank, PHILADELPHIA, PA November 1985 – September 1989

Application Consultant

Responsibilities / Deliverables:

Designed, coded and implemented application on the IBM System/36

Developed and implemented project plans for financial and marketing applications

Motorola Inc. (Information Systems Division), Mount Laurel, NJ September 1981 – November 1985

Senior Software Engineer

Monitored workload, assigned tasks and provided technical assistance

Performed pre-sales support for Motorola software products

Managed customer relationships

Generated and configured software for shipment to customer

Provided customer software support via on-site visitations and telephone

Systems and Information Dynamics, PHILADELPHIA, PA. December 1980 – September 1981

Senior Software Engineer

Utilized IMS DB/DC and COBOL to maintain inventory database applications; specialized in on-line program maintenance and batch program development

Education

Drexel University – M.B.A concentration in Finance – Spring 1991

Temple University – B.B.A. concentration in Computer Science – Fall 1980

SAP Courses Completed

oBC360 – Technical Core Competence – Unix/Oracle

oBC325 – Workbench Organization, Transport System & Upgrade

oBC305 – Advanced R/3 System Management

oBC400 – ABAP Programming

oBC410 – Dialog Programming

oBC430 – ABAP/4 Dictionary

oBC420 – ABAP Workbench Data Transfer

oWT520 – ABAP Performance Tuning

oBW205 – Business Info. Warehouse I

oBW210 – Business Info. Warehouse II

oLO020 – Procurement Processes

oWNA200 – System Administration

oEP200 – SAP NW Portal Administration

oBI 310 – Business Object Administration

oBI320 – Business Object Windows System Administration

Licenses & Certifications

Solution Manager Implementation – Associate Level

Solution Manager Implementation – Web Assessment

Awards & Recognitions

Peer to Peer Awards

Quarterly Service Award Winner (Q2 of 2011)

Interests/Hobbies

US Coin Collecting

Avid Walker

Home Repair/Remodeling

Gardening

Community of Service/Charities

Church Lector (Immaculate Conception Church, Marcus Hook, PA)

Parish Transition Team Member (St. John Fisher Church, Upper Chichester, PA)

Food Bank Committee Member (Immaculate Conception Church, Marcus Hook, PA)

Chichester High School Marching Band Parent Committee Member (Upper Chichester, PA)

Miscellaneous

Citizenship: US Citizen

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