OBJECTIVE

Competent, motivated, detail and service oriented individual with background in the medical field and gaming industry seeks administrative opportunities to utilize acquired training, skills and abilities to promote continued professional development and exceed the organizational needs of my employer.

SKILLS

• Active Listening

• Service Orientation

• Time Management

• Coordination

• Complex Problem Solving

• Critical Thinking

EXPERIENCE

Phlebotomist/Client Services Representative Quest Diagnostics

01/2012 - 09/2013

Teterboro, NJ

Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

Organized or cleaned blood-drawing areas, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

Matched laboratory requisition forms to specimen tubes.

Entered patient, specimen, insurance, or billing information into computer.

Documented route of specimens from collection to laboratory analysis and diagnosis.

Answered telephones, responded to inquires and or direct calls to appropriate staff.

Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

Received and routed messages or documents, such as laboratory results, to appropriate department and staff.

Transmitted correspondence or medical records by mail, e-mail, or fax.

Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

Scheduled tests or procedures for patients, such as lab work based on physician orders.

Child Care Administrator

Sandbox Daycare

08/2007 - 01/2012

West Orange, NJ

Maintained a safe play environment.

Observed and monitored children's play activities.

Performed housekeeping duties, such as laundry, cleaning and dish washing.

Read to children and taught them simple painting, drawing, handicrafts, and songs.

Prepared food and served meals and refreshments to children.

Regulated children's rest periods.

Sterilized bottles and prepared formulas.

Aided in the care of Special Needs Children

Administrative Assistant

Legalized Games of Chance

Control Commission

Division of Consumer Affairs

10/2005 - 07/2007

Newark, NJ

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons or department according to their needs.

Composed, typed, and distributed meeting minutes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Prepared and distributed agenda packages for the Commission and Committee Meetings.

Case Manager - issued, created, maintained, tracked and accounted for each case file.

Created and maintained various forms and spreadsheets for tracking hearings and consent orders.

Worked closely with Supervisors, Investigators and Deputy Attorney Generals.

Handled confidential information and documents.

Operated office equipment and arranged for repairs when equipment malfunctions.

Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.

Scheduled and confirmed appointments for supervisors and Commission members.

Completed forms in accordance with company procedures.

Conducted searches to find needed information, using such sources as the Internet.

Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies are followed, and recommended revisions.

Performed payroll functions, such as maintaining timekeeping information and processed and submitted payroll.

Arranged conference, meeting or travel reservations for office personnel and Commission Members.

Supervised other clerical staff and provided training and orientation to new staff.

Managed projects or contributed to committee or team work

Coordinated conferences, meetings or special events.

Developed or maintained internal and external company Web sites.

CERTIFICATIONS

Certified Clinical Medical Assistant 07/2010 - 06/2011

(Phlebotomy and EKG)

Newark, NJ

Software Application Specialist 03/2005 - 12/2005

Newark, NJ

Microsoft Desktop Support Technician 02/2005 - 03/2005

Bloomfield, NJ

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