Sales Quality Assurance

STEPHANIE EATON

***** * ******* ***., ******, CO 80016 · 720-***-****

adbeqq@r.postjobfree.com · linkedin.com/in/stephanie-eaton-a5ba2a7a I am seeking a full-time position in the field of Quality Assurance testing. EXPERIENCE

JANUARY 2014 – PRESENT

QA TESTER/BUSINESS OPERATIONS ANALYST II, DISH NETWORK

Perform manual testing on a variety of Set Top Box and Over The Top models

Beta Testing customer-facing software before public release.

Developing business process and standard of practices for my team.

Analyzing call-driven issues to better implement testing procedures.

Management of large beta testing community that assists in reporting and documenting i s sues in the field.

Automated testing from Automated Monitoring System robot JANUARY 2014 – PRESENT

ASSOCIATE ENGINEER/TEST LEAD, ECHOSTAR LLC/DISH NETWORK

Perform manual testing on a variety of STB models and complex configurations.

Performed tests using agile/scrum methodologies

Executing and documenting exploratory testing.

Assist in updating test documents such as test procedures and test lists.

Review and analyze test results.

Analyzing and determining the source of defects within STB models

Utilizing debugging tools to assist the development team in discovering issues and pulling l ogs for reporting and diagnostics

Utilizing Linux to debug and simulate STB issues. JULY 2012 – JANUARY 2014

SENIOR TESTER, THINKTANK BY GROUPSYSTEMS

Testing in a high paced, agile environment

Working with international team (India, South Africa, Ukraine).

Worked together with developers to improve software quality.

Develop and execute test plans and test case s cenarios based on specific requirements.

Manual testing for business application

Minimal automated testing on Selenium

Advanced knowledge in bug documentation, regression, system integration, and user acceptance testing (UAT).

Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.

Experience working in an enterprise environment

AUGUST 2006 – JULY 2012

SENIOR TESTER/TEST LEAD, IBETA QUALITY ASSURANCE

Alpha and Beta testing for business applications.

Manual black box testing for network, multimedia, video games, and voting s oftware/hardware.

Communicating directly with client to ensure efficiency in product testing.

Manual and localization testing for business applications and software. 2

Extremely proficient in bug documentation, regression, system integration, and user acceptance testing (UAT).

Develop test plans and test case scenarios based on specific requirements.

Excellent in communication skills.

Strong experience as a quality assurance tester.

Experience leading 7+ testers

AUGUST 2006 – JULY 2012

COMPLIANCE TESTER, IBETA QUALITY ASSURANCE

Functional/compliance testing voting hardware and software for multiple clients in compliance with VVSG and VSS standards.

PCA document review maintenance

Assisted in environmental and testing

Developed and implemented voting test plans and procedures

Logged functional and documentation discrepancies AUGUST 2006 – JULY 2012

INTERACTIVE ENTERTAINMENT TESTER, IBETA QUALITY ASSURANCE

Alpha tested pre-released game software for various clients (Midway, Square Enix, Disney Interactive, etc.)

Manual testing on multiple platforms including PC game testing

Experience in bug regression testing

Logged software and hardware bugs and issues

MAY 2005 – JULY 2006

ASSISTANT MANAGER, GAME CRAZY

Scheduled staff according to daily needs.

Delegated necessary work for staff

Assisted in recruitment for Game Crazy staff

Answered questions, comments, and concerns from customers by phone and walk-in

Maintained store cleanliness before and after work hours

Made daily bank deposits

Organized and implemented new ideas for the sales and company’s growth MAY 2003 – JUNE 2005

FRONT-END SALES ASSOCIATE, OFFICEMAX

Balanced cash drawer at a consistently high level of accuracy.

Assisted in the development of new policies and procedures.

Assisted in training new customer service representatives and associates

Provided support to the sales team, ensuring all sales and service objectives were met.

Responsible for answering customer inquiries, problem solving, and providing detailed i nformation on new merchandise.

Maintained store cleanliness before and after shifts EDUCATION

SPRING 2011

ASSOCIATE OF ARTS, COLUMBIA COLLEGE

GPA: 3.50

3

SKILLS

Microsoft Windows, Mac OSX, Unix and SUSE

Linux platforms

MS SQL

Microsoft Office Suite

Mantis Bug Tracking

Fogbugz

PVCS Tracker

Bugzilla

JIRA

Scrum and Agile Methodologies

Scrum Certified

Clearcase

Java

C++

Python

HTML

Javascript

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