SONYA HERNANDEZ

South Houston, TX ***** Phone: 832-***-****

E-mail:adbepg@r.postjobfree.com

OBJECTIVES

Enthusiastic hardworking individual skilled at precise documentation, isolating bacteria, processing and handling clinical specimens, seeking to secure a permanent position as a phlebotomist, where I can utilize my experience with the opportunity to move forward with a goal oriented company.

EXPERIENCE

Clinical Pathology Laboratories Houston, TX

Client Services Dec 2015-Nov 2018

Utilizes clinical resources and customer service skills to effectively handle telephone calls.

Follows clinical procedures for reporting results, provided clinical information such as specimen requirements and test information, and documenting action performed.

Ability to accurately complete the necessary paperwork for appropriate action by supporting CPL departments.

Understanding and operates computer resources proficiently

Ability to positively meet the needs of CPL patients and clients through professional communication.

Utilizes job knowledge, judgment, and problem solving skills to ensure quality and fast turn around time on client or patient requests

Following established policies and procedures for clinical, documentation, and customer service.

Identifies problems which may adversely affect the clinical process or customer service and takes appropriate action, including supervisor notification.

Understands and follows all CPL policies.

Understands and follows all HIPAA guidelines.

Participates in department Customer Service Meetings.

Follows Compliance procedures and participates in compliance training.

Effectively utilizes department resources

Demonstrates efficiency by handling calls promptly and determining priority based on the situation.

Utilizes appropriate supplies with minimal waste.

Utilizes slow times constructively.

Utilizes personal and professional skills to promote excellent customer service.

Communicates with CPL staff and its customers to ensure quality.

Maintains and supports a service oriented relationship with customers.

Respects and protects the confidentiality of information relative to patients and clients.

Strives to preserve a positive work environment.

Occupational Environmental Health Houston, TX

Phlebotomy Technician Externship July-August 2015

Prepare room’s inventory for daily patient activity

Blood draws which include: Venipuncture, butterflies, and ran centrifuge.

Responsible for collecting specimen for urinalysis, hair follicle, throat cultures and finger stick for glucose levels.

Administered breathalyzer tests.

Filled out all requisition forms and specially packed specimen to be sent out to different laboratories.

Responsible for patient’s paperwork to be delivered back to their employer.

MD ANDERSON CANCER CENTER Houston, TX

Phlebotomy Research Data Coordinator Feb 2001-Feb 2014

Provide exceptional customer service to all patients.

Promptly and efficiently distributed specimens to different facilities and labs.

Collected biological and blood samples.

Routinely performed medical laboratory tests, procedures, experiments and analyses to provide data for clinical research studies.

Created detailed reports summarizing data collected in the laboratory for the research and development, regulatory affairs and marketing teams.

SKILLS

Specimen Processing

Centrifuge Operations and basic maintenance Venipuncture Procedures

vacutainer, Butterfly, Syringe & Combination Techniques Accomplished in hematology.

Laboratory diagnostic equipment

Advanced word processing Trained in point of care

Test results interpretation

Excellent lab practice

Lab equipment calibration

Test results validity verification

Exceptional customer service skills

Clerical and admin skills

Presentation, spreadsheets, and word processing software

Bilingual in Spanish

EDUCATION

Pima Medical Institute 2015

Phlebotomy Certificate ( Retook course to become certified)

Southwest Medical Academy

Phlebotomy Diploma 1997

CNA 1994

Cosmetology License 1990-1995

Certifications

HIPAA Certification

OSHA Certification

BLS-CPR Certification

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