Service Desktop

ARNOLD JR.

CERNAL

Infrastructure - IT Operation - Accenture

General Trias 1403

adbegx@r.postjobfree.com

094********

Hard working and very determined.

Puts extra effort in tasks.

Possess excellent communication skills.

Capable in managing multiple workloads.

Able to work alone or collaborate with other team members.

Strives to always keep a positive, creative, artistic, resourceful, detail-oriented and a fast learner.

Responsible and dependable, committed to delivering promised results.

Skilled in editing creative-development, production and post-production of traditional, computer animation, flash and digital

effects projects.

Artistic and proficient in photography and other areas of art creation and marketing.

OJT experience in a BPO company

Highly proficient in several computer programs/areas as follows:

C++ language

Troubleshooting (Laptop & Desktop )

C++ Language

Ms Office

SQL Database

VB.NET/VB

ServiceNow Application

Windows Operating System

Storage ( Flexnet Management System )

Networks ( Patching, Node Converting, Node Converting etc )

WORK EXPERIENCE

Infrastructure - IT Operation

Accenture

January 2016 to Present

Address: Barangka IIaya, Pioneer street Cor. Edsa Mandaluyong City

Experience: January 2016 - Present

- Handle desktop and laptop support from different variety of client applications, troubleshooting of hardware/software

malfunctions and troubleshooting of networks.

- Support multiple client projects from BPO to ITO.

- Responsible for reviewing company's computer systems, Storage & documenting any changes made, to innovate and

making recommendations for improvements.

- Knowledgeable regarding LAN/WAN connection/Internet and networking.

- Knowledgeable Desktop/Server installation & configuration; IT Infrastructure (Active Directory, DNS, DHCP, Flexnet for

Asset Management)

-Responsible for the delivery of infrastructure-related services (workstation, network, server, voice and capacity monitoring

i.e. BW Utilization report).

-Collaborates with other internal and external teams as needed to ensure seamless delivery of IT services to the Project.

-Maintains data integrity and ensures workstation security in accordance with standards and best practices.

-Adheres to internal controls, processes, and standards based on the guidelines set forth by the organization.

-Ensures that assigned incident tickets are resolved within the Same Business Day (SBD) Service Level Agreement (SLA).

-Updates Incident and Service Requests ticket Management status using available tools (e.g., case notes or work info).

EDUCATION

Bachelor of Science in Information Technology in Information Technology

Cavite State University

2011 to 2015

CERTIFICATIONS AND LICENSES

Certified Comptia A+ ce

October 2017 to October 2020

Validation Code: C7BKBJ0PBHEQ15CT

Certification Date: Oct. 13, 2017

Exp. Date: Oct. 13, 2020

ITIL v3 Foundation

Present

Candidate ID: 9980005493000346

No Expiration Date.

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