William Saunders

ITIL, PMP, CCNP, MCSE, CISM

*** ******** ******

Morrisville NC 27560

919-***-****

adbebv@r.postjobfree.com

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EDUCATION

DeVry University, Pomona, CA

B.S. Computer Information Systems

Mt. Sierra College

Novell Master Certified Network Engineer

CERTIFICATIONS

IBM Global Services: Certified PMP

Quick Start Technologies: Computer Information Security Manager (CISM),

Microsoft Certified System Engineer

Pink Elephant: Certified ITIL V3 Expert

Cisco: Cisco Certified Network Professional (CCNP)

SUMMARY

Seventeen year Marine Corps veteran experience in Information Systems as well as Public affairs.

ITIL Certified Information Technology Specialist, highly articulate and persuasive communicators, with strong collaboration and teamwork skills and a proven ability to manage the delivery of innovative solutions to a large, geographically diverse global enterprise. With consistent professional experience providing hands-on technology expertise and leadership; highlights include:

Data Center Migrations from Anchorage, Alaska to Virginia. Additionally from Colombia, Brazil, Argentina, Uruguay, and Mexico to New Jersey.

Infrastructure Planning Senior IT leader with extensive experience leveraging technology and information solutions, and Project Management that support the strategic business objective, dramatically reduce costs and increase availability while maintaining service levels.

Established and directed the strategic long term goals, policies and procedures for the information technology department, as well as Data Center moves.

Proven track record of implementing large-scale enterprise solutions, providing analysis & recommendations for networking and business systems, and building secure and efficient infrastructures.

Project manager for remote access solution, designed, implemented, and produced RFP, presentation and documentation for 4000 employees accessing the system remotely on its functionality.

Developed 5-10 technology road map utilizing the (CMMI) Capability Maturity Model Integration. This model shows the customer how they can progress from the initial stage to steady state to optimized in a phased approach.

Adept at developing, deploying, and supporting information systems that are SOX, FINRA/NASD and SEC compliant and consistently establishing harmony between IT and business objectives to ensure a significant return on investment, and alignment of Enterprise Architecture and Project Management.

Architecture and design of large node network solutions for multiple clients from concept to completion to include server design, engineering, and security. This is all encompassing with the use of COBIT/ITIL procedures and a Configuration Management Data Base (CMDB).

Detailed Windows, Cisco, Palo Alto, and Aruba Firewall, and Exchange experience. Successful implementation of Active Directory, SharePoint, and Exchange 2003/2007/2010/2016 as well as O365.

Successfully set-up, implemented, configured & maintained servers using Windows Server 2000/2003/2008/2012/2016

Dedicated to building and motivating cross-functional teams that exceed expectations.

Demonstrated experience managing large to small, diverse clients and vendors, and success creating winning proposals.

Managed 36 direct reports including (9) PM’s in three regional locations implementing infrastructure and application solutions.

PROFESSIONAL EXPERIENCE

KBS Reality Advisors 02/2019-

VP Infrastructure& & Tech Ops

Directed, planned, forecasted, and presented the rebuilding and redesigned Nation-wide MPLS network with SD-WAN redundancy connecting three regional sites. The presentation was approved by the board and shareholders.

Full hire/fire responsibilities

Implemented triple layer security environment using Cisco AMP/ firepower, and Alienvault ensuring FINRA and NIST compliance.

Implemented security training for employee to assist in phising attacks.

Implemented multi facet authentication.

Implemented Ring Central phone systems.

Global Brands Group 05/2014-01/2019

IT Director

Develop and execute a strategic plan for the department aimed at building a highly efficient and scalable Information Technology and Business System department to support the greater organization.

Managed an environment supporting 65,000 end-user’s day to day workload distribution, prioritization, scheduling and communication on three continents.

Manage the deployment of Core Build monitoring equipment (Big IP and BMC Performance Manager for servers), coordinate deployments.

VMware 6.7, View and Horizon 7.5, NSX 6.3.2. Cisco Nexus 7-9000 core switches, 3850 switches, 4K series routers, as well as Palo Alto firewalls.

Implemented O365 via Azure throughout the enterprise.

Deployed AWS for IAAS

Ensure compliance to the adopted Change Management program, to implement any changes to either the IT infrastructure (e.g., new systems or network devices) or the IT application environment in a controlled, authorized, and informative manner

Owns, operates and enhances the ITSM process including incident, major incident, problem, and, asset and change management.

Transitioned 400,000 endpoints onto System Center Configuration Manager on a global scale for the finance industry.

Ensure milestone completion on aggressive schedule.

Worked with Verizon to setup MPLS hubs in New York, Chicago providing digital telephony services to 65,000 retail stores nation and worldwide.

Documented and communicated project risks during DEV, UAT and Production rollout phases.

Model cost of Core Build services.

Managed monitoring of Core Build Partners from junior to senior level

Managed corporate event monitoring program and continually enhanced process.

An unwavering commitment to personal and professional ethics and integrity

Southern Maryland Electric Cooperative 01/2012 – 05/2014

IT Infrastructure Director

Direct and oversee the implementation and optimization of Business Systems including but not limited to Customer Relationship Management System, Customer Service Ticketing System and Accounting System.

Data Center and Infrastructure management. Upgraded NOC core switches replacing 6905’s with Nexus 7000 with the functionality to do layer 3/ layer2 as well as a Verizon MPLS implementation to support a 500 seat Call Center.

Upgraded our wiring closets with Cisco 3850 switched to enhance our wireless capabilities throughout the enterprise.

Implemented O365 via Azure throughout the enterprise.

Directed a team responsible for the design, implementation, and Tier 3 engineering support of monitoring solutions.

Enterprise monitoring utilizing BMC Patrol monitoring suite for high availability for both applications and infrastructure.

Data Center Migrations from Anchorage, Alaska to Virginia. Additionally from Colombia, Brazil, Argentina, Uruguay, and Mexico to New Jersey.

Configure and manage ESX/VMWare virtual server and Cisco UCS server environments

Directs both the strategy and tactical activities of IT function for SMECO. Redesigned the data center.

Manage the integration of multiple disciplines within the IT function through subordinate and experienced professional employees.

Worked with the VMWare vSphere virtualization platform, including vMotion, HA, DRS, Storage DRS, design, implementation, data migration, performance monitoring, capacity management, and troubleshooting

People management tasks including general staff management, annual review, training, development and mentoring. Team consisted of MCSE’s CCNA and CCNP’s.

Worked with the EMC VNX platform, including FAST Cache, Storage Pools, Power Path, design, implementation, data migration, performance monitoring, capacity management, and troubleshooting

Procured and configured Nexus 5 and 7000 core switches to enhance production and “DR” for seamless redundancy.

Upgraded VMware clusters from version 4.5 to 5.5. Consolidated 12 Dell rack servers into 2 Cisco UCS Servers. Provisioned EMC VNX 5500 Storage Array. Veem was used to backup or VM environment.

Responsible for vendor management and relationship.

All scripts/Misys – Raleigh, NC (contract) 08/2010 – 01/2012

SAAS OPS Mgr/IT Director

Managed, upgraded and maintained the My Way and ProPM SAAS applications.

Responsible for the gathering and submission to senior management of annual project and budget requirements, creation and submission of related business cases and the inclusion of the agreed projects and deliverables into actionable book of work tasks. To include account maintenance, capacity planning, CMDB, database scripting, and alert monitoring.

People management tasks including general staff management, annual review, training, development and mentoring. Team consisted of CCNA’s CCNP’s.

Responsible for strategy, management, and support of client IT solutions deployed to the field based on client requirements.

Lowered the total cost of managing and securing mobile devices, laptops, desktops, and servers – physical or virtual, on or off-network, with IBM Endpoint Manager.

Setup VPN Tunnels and routes as well as managed the firewalls.

Management level experience of; Microsoft Windows operating system across major releases (7 / 8) including security, maintenance patching paradigms and standards. MSI and related application packaging and delivery technologies, including App-V VMWare, Citrix XenDesktop and XenApp technologies for all aspects of Windows-based remote desktop and application delivery. Upgraded the VM environment from 4.1 to 5.1 successfully. Architecture and design of large node network solutions for multiple clients from concept to completion to include server design, engineering, and security. 3rd-level support and critical incident management oversight.

Direct reports: DBA’s, call center personnel, tier 3 engineers, administrators, oracle developers.

Wachovia Bank - Charlotte, NC (Contract) 10/2009 – 08/2010

Sr. Project Mgr

Responsible for the gathering and submission to senior management of annual project and budget requirements, creation and submission of related business cases and the inclusion of the agreed projects and deliverables into actionable book of work tasks. Also responsible for hiring, managing and developing engineering talent pool, ensuring engineering team and deliverable adherence to bank security, regulatory, quality standards.

Managed the project to enhance the demands for legal searches of archived Email and chat messages as the result of the Wells Fargo merger, from the legacy Computer Associates Message Manager to ZL. Managed the project with Plainview methodology and STAMP for time reporting.

Communicated regular updates to all stakeholders throughout the implementation.

Lead and drove change initiatives - working closely with partners in architecture, productions operations, product vendors and front-office business clients

Design, engineered and testing of end-user desktop platform technologies for Banking’s global desktop environments. Application packaging standards and delivery strategy and toolset, including MSI and App-V Remote Desktop; Citrix Xen Desktop, Xen App and application delivery platforms.

Maintained VMWare servers in a clustered environment.

Tasked with migrating Lotus Notes to MS Exchange 2007 & implementing SharePoint

Successfully set-up, implemented, configured & maintained Windows Servers 2008. Successful implementation & support of Active Directory.

Lowered the total cost of managing and securing mobile devices, laptops, desktops, and servers – physical or virtual, on or off-network, with IBM Endpoint Manager.

Cloned all legacy Assentor systems in order to improve eDiscovery throughput.

Refresh/upgraded hardware and software of legacy CAMM systems.

Ingested 120 terabytes of historical data from CAMM to ZL

Produced RFP’s as well as analysis for projects.

Bowhead - Alexandria, VA (Contract) 2/2008 – 10/2009

Director IT

Established successful relationship and collaboration with our parent company, as well as, other business unit IT departments in an effort to establish a national team for an enterprise domain.

Implemented and maintained Windows Server 2008.

Produced RFP’s as well as analysis for projects.

Implemented Active Directory and MS Exchange 2007, in an effort of moving from a Citrix remote access environment to establishing a State of the Art NOC, as well as the successful Data Center move from Anchorage Alaska to Virginia. HA monitoring clusters deployed.

Responsibilities include hiring the right staff, educating users, upgrading the public website, as well as implementing SharePoint.

Deployed an SSL VPN, a current remote access solution, along with a backup and restore solution, Configured and maintained EMC-CX-700 San Storage device fiber channel, and CA/Service Desk (Help Desk) Solution generating weekly status reports. BMC performance monitoring tool utilized.

Migrated MS Exchange 2003 to MS Exchange 2007

Implementation methodologies are according to ITIL, ITCM (Information Technology Crisis Management), and Lean Six Sigma (Green & Yellow Belts). CCNP certified as well as MCITP

Astellas Pharmaceuticals - Durham, NC (Position relocated to Japan) 10/2006 – 02/2008

MGR BUSOPS

Responsible for Information Technology, telecommunications and security. Data QA/QC, using COBIT/ITIL/CA/ITCM/service desk methodologies for data validation/server certification and ensuring IT compliance controls are appropriately defined and monitored.

Produced RFP’s as well as analysis for projects.

Migrated MS Exchange 2003 to MS Exchange 2007

Responsible for Implementation and leading technology and process aspects of new client startups, expansions, and upgrades/renewals.

Successful implementation of Windows Server 2003 and Active Directory. Desktop platform Architect and/ Lead Engineer.

Responsible for all financial operations at the Durham research facility in compliance with Astellas policies in Deerfield, Ill and Japan. Successfully moved exchange server farm from Chicago to Dallas. Proficient in SAP implementation.

East Coast Migrant Head Start - Raleigh, NC 4/2000 – 9/2006

Director IT

Established and directed the strategic long term goals, policies and procedures for the Information Technology Department, and HHS funded organization. Responsible for implementing COBIT/ITIL methodologies to support the COSO framework supporting IT SOX 404. Areas included Risk Assessments, CA/ITCM/Servicedesk, Control Environments and Activities, as well as, network monitoring. This activity ensured IT management what needs to be done to be SOX compliant.

Produced RFP’s as well as analysis for projects.

Supported and implemented Linux version 9 using GUI interface

Provided business value in having a single “Source of Record” (CMDB) for the organization which provided a logical model of the IT Infrastructure to identify, manage, and verify all Configuration Items (CI) in the environment.

Determined long-term systems needs and hardware acquisitions in a citrix remote environment to accomplish the business objectives.

Successful implementation of Windows Server 2000 and Active Directory.

Analyzed needs of departments and established priorities for feasibility studies, systems design and implementation to develop and modify the information processing systems. In this role, Piloted 3500 seat VoIP installation for the Wake County School system. Supported 350 hand held devices (Palm Pilots and Treo phones) for remote wireless collaboration with Bluetooth technology.

Provided technical solutions for 85 geographically dispersed centers and offices to web and WAN.

Implemented Satellite connectivity for rural centers, voice over IP (VOIP), video conferencing, web-based help ticket system & help desk.

Managed staff of 20 engineers and eight million-dollar technical infrastructure

Provided local and wide area networking as well as global connectivity and telecommunications.

Bermuda Microsystems - Hamilton, Bermuda (Contract) 6/1999 - 4/2000

Sr. Network Architect/Engineer

WinNT network design, implementation and planning, and monitoring utilizing HP OVO NNM. Technical training as well as Y2K rollout executor.

Created and implemented CMDB to account for all the IT assets and configurations within the organization and its services.

Directed the development and maintenance of the components of the company wide integrated information system including telephony

Ensured that senior management has cost effective access to accurate critical information that positions the company in the competitive marketplace and improves profitability

Independent Consulting Services - Hamilton, Bermuda (Contract) 11/1998 - 5/1999

Sr. Technical Consultant

Conducted Project Planning, System Design, and system administration for various commercial clients

Provided day-to-day solutions as well as Y2K recommendations and implementation for clients.

Managed information system development, implementation and on-going maintenance of computer applications, which facilitate management decision-making efforts with the use of the organizations CMDB.

TECHNICAL SKILLS

Protocols

TCP/IP, IPv6, EIGRP, OSPF, BGP, HSRP and VRRP.

LAN

Ethernet, VLAN, LACP, SPAN/RSPAN, STP, RSTP, MSTP, Fabric path and VPC.

WAN

MPLS, IPsec VPN, DMVPN, T1/E1, HDLC, PPP and Silver Peak SD WAN.

Hardware

NX-OS, IOS/IOS-XR/IOS-XE, Cisco Nexus 9K/7K/5K/2K, Catalyst 6506 /4506/3850/3750/ 2960 Switches and 1821/1841/2821/2921/3660/3925 ISR and ASR 9006 Routers, Cisco UCS B/C Series, FI, Arista 7100S, F5 3600/1500 (BIG-IP LTM), Juniper JunOS, ex3200/4200 and SRX240/3400.

Virtualization

VMware ESXi, VCenter, VShield, VMotion, dvSwitch, KVM/Virtual Manager, VyOS, A10 SoftAX and CSR1000v.

Datacenter

Cisco Nexus, ACI/APIC, UCS/FI, MDS, OTV, Fabric path, VPC and VPC+.

Security

Palo Alto PA-5050/4020/3020/820/500/220/VM300, Cisco ASA 5520/5505/5525-x, Juniper SRX and IDS/IPS.

Wireless

Aruba Controller/AirWave/AP105/CPPM, Cisco Controller/WCS/AP1300 and Meraki.

Sever

Infrastructure

Windows Server Active Directory/DNS/ DHCP/FTP, RADIUS and TACACS+.

Tools

SNMP, Solar Winds NPM/NCM/NTA, Wireshark, Syslog and Cisco ACS/PI.

Operating Systems

Linux (Ubuntu and Centos) and MS Windows.

Storage

Public Cloud

EMC, Commvault, NAS, SAN, Veem, and Veritas

AWS, Azure, and Rackspace. Azure tool set: Azure Management Studio Azure power shell; Azure CLI for SQL database management’.

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