Melissa Blair

**** ******** ** ** ****** MI *****

269-***-****

adbe9w@r.postjobfree.com

Summary A full time position requiring experience of customer accounts, meeting and exceeding goals, collection of past accounts, policies and procedures and maintaining excellent customer relations.

● Exceptional customer service

● Goal-oriented

● Excellent communication skills

● Detail-oriented

● Organized

Professional

Experience

United Federal Credit Union St. Joseph, MI

Mortgage Loan Processor

6/2016-12/2019

I was responsible for providing complete and accurate documentation for all Mortgage loans to ensure compliance with all guidelines and regulations. I support Mortgage Loan Underwriters while maintaining professional and effective communication with borrowers, mortgage advisors, attorneys, title companies and county clerks. My daily duties are verify all loan, asset and income documents, communicate with all parties to obtain accurate information. I was one of the processors who worked on the VA loans and wrote Job Aids for team to be able to complete the task of VA loans. I also trained new hires as I did not hold the title of Senior Loan Processor.

Consumer Loan Processor

3/2013-6/2016

I was responsible for providing complete and accurate documentation for all Indirect loans to ensure compliance with all guidelines and regulations. I support Consumer Loan Underwriters while maintaining professional and effective communication with Credit Union staff and third party vendors. My daily duties are verify all loan and membership documents, communicate with network dealers to obtain accurate information, book loans and perform file maintenance on accounts. Once a month it is my duty to balance the GL daily, also once a month I open the mail for the week and pre-sort the files to get them ready for the other processors.

MSA- Call Center 10/2010-

3/2013

I was a primary source of product information and service support for the members via the phone, provide timely problem resolution and account maintenance. Sell and deliver Credit Union products and services. Provide accurate service, complete and consistent documentation. Obtain and maintain a high level of knowledge of all Credit Union products and services. I have also been put on a team to work on Trust account clean-up.

Stonegate Design St. Joseph, MI

Accounts Receivable/Payables and Collections

09/2007-02/2010

Collections Proforma invoicing, invoicing, incoming and outgoing phone calls, multi phone lines, excel spreadsheets, cash receipts, running credit cards, filing and credit term approvals. I also held the position of Accounts Payable prior to receivables. In the position I did inventory, receiving, opening mail, matching up receivers to the correct billing and data entry. I ran reports for our sales reps. In both positions above I established procedures and guidelines to perform the functions of the job. I was the operator during a short period of time on top of being AP. I was hired to work in the collection. I moved into the AP position after we revamped the procedures. I was the senior team member in the accounting department before I was laid off. I trained 2 managers and 3 team mates in the 3 years that I was there.