Customer Service Information Security
Resume:
SAFA MOHAMED
Email · **********@*****.***
Results-orientated individual with a strong background in consumer banking, extensive knowledge in financial products both assets and liabilities, experienced in building and maintaining client relationships through high quality customer service level. A team leader and fast learner with the ability to work under pressure and to deliver the required results under tight deadlines. EXPERIENCE
JAN 2008 – TILL DATE
OFFICER,FIXED DEPOSITS, FUTURE BANK
Responsible of the relationships with fixed deposits clients, looking after increasing the liabilities portfolio and achieving business objectives, handling all the concerned issues related to fixed deposits, core duties:
Promote, selling and cross selling the depositaries account of the bank
Monitoring and reporting the deposits portfolio
Handling deposits requests and issues (opening, breaking and renewing existing deposits)
Ensure clients mandates are up to date and KYC updated in line with rules and regulations JUNE 2007 – 2008
SENIOR CLERK, CREDIT ADMINSTARTION, FUTURE BANK
Mainly responsible for providing support to run the credit administration function, provides a multiple service to the credit and risk team, beside handling support and documentation arrangement, Core duties:
Comprehensive Credit review checklist (Loan Admin),
Reporting daily overdue accounts, Monthly non-performing loans
Provides Audit confirmations
Conducts securities valuations, and follow up on pending mortgages
Release and rebooking of securities
Follow up and report insurance policies related to the existing loans NOVEMBER 2006 – JUNE 2007
CUSTMER SERVICE REPRESENTATIVES, FUTURE BANK
Looking after customer’s enquiries and issues, providing the walk in customers with the necessary information about the banks products and services, core duties:
Provides a high end customer service, and assist in handling customers issues
Promotes and sells the bank products and services
Accounts opening, issue remittance, issue a chque books requests and all related requirements
Assist the branch manager in all operational jobs 2
MAY 2004 – NOVEMBER 2005
CUSTMER SERVICE REPRESENTATIVES, AHLI UNITED BANK
Dealing with the customer’s enquiries
Open and close individuals/corporate accounts
Selling the banks financial products.
Entering the customer's data to the banks information system.
Customer service (Trouble shooting and solving customer complaints as and when they arise).
Cheque book / ATM Cards (request, arrange delivery to customer). OCTOBR 2002 – SEPTEMBER 2003
ADMINISTRATION CLERK, HUMAN RESOURCES, BAHRAIN DUTY FREE
Hiring process for new candidate
Recruitment.
Staff Appraisal
Maintaining employees file
Coordinating the staff training programs
Update the employees training records .
EDUCATION
2003
NATIONAL DIPLOMA, FINANCE, BTI
2002
FIRST DIPLOMA, FINANCE, BTI
1997
HIGH SHOOL, HAMAD TOWN
PRACTICAL COURSES
Managing quality
Negotiating for success
Elements of Banking
Winning with customer services
Information security awareness
CORE COMPETENCIES
Interpersonal
Leadership
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