Manager Operator
Resume:
O* February **** - ** February ****
MUDZIELWANA MPHO
*** ****** ******, **** ********* Flat, Pretoria 0002 071*******/071******* adbe85@r.postjobfree.com
CAREER OBJECTIVE
To obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people. EXPERIENCE
Morning Star Express Hotel
Receptionist and switchboard operator
1.Receptionist Job Responsibilities:
-Serves visitors by greeting, welcoming, and directing them appropriately.
-Notifies company personnel of visitor arrival.
-Maintains security and telecommunications system.
-Informs visitors by answering or referring inquiries.
-Directs visitors by maintaining employee and department directories.
-Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
-Operates telecommunication system by following manufacturer’s instructions for house phone and console operation.
-Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
-Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
-Contributes to team effort by accomplishing related results as needed. 2.Switchboard operator Responsibilities includes
Answer Incoming Calls
Switchboard operators answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line. Clerical Tasks
Switchboard operators perform various clerical tasks, such as filing, copying, and receiving incoming packages from the post office or private services. Take Messages
Switchboard operators take detailed messages for individuals who are not available to accept phone calls. They also retrieve voice mail messages left by customers. Direct Incoming Customers
1 August 2013 - 1 August 2014 (internship)
Switchboard operators direct visiting customers to areas within the property where they can have their needs, questions, or problems addressed. Arrange Calls
Switchboard operators make outbound calls to various parties as requested, including international calls. They also contact multiple parties to arrange conference calls upon request.
Monitor Phone Lines
Switchboard operators monitor phone lines to see how long customers are waiting on hold and to address them when hold times become too long 2.Duties
1) Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
2) Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
3) Route emergency calls appropriately.
4) Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
5) Relay and route written and verbal messages.
6) Place telephone calls or arrange conference calls as instructed. 7) Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
8) Monitor alarm systems in order to ensure that secure conditions are maintained. 9) Contact security staff members when necessary, using radio-telephones. 10) Keep records of calls placed and charges incurred. 11) Record messages, suggesting rewording for clarity and conciseness. 12) Stamp messages with time and date, and file them appropriately. 13) Answer simple questions about clients' businesses, using reference files. 14) Complete forms for sales orders.
Tshwane District Hospital
Human resource clerk
HR Clerk
-Perform administrative duties such as appointment, promotion, transfers, leave, management and development system
-Attend to HR related inquiries and Audit queries
-Ensure safekeeping of document and filling of all related HR documents
-Liaise with client and staff
-Provide high-quality administration support to the teams
-Capturing leave forms on PERSAL
-Reproducing and making copies
-Perform other duties as indicated by the manager
-Daily coordination of all related activities
Registry Clerk
-Provide registry counter service
-Filling of all HR documents
-Render archive services
-Classification system endures safeguarding of records/files
-To prepare and assist with the documentation is undertaken on a frequent basis
-To maintain the division's legal documents indexing system ensuring effective retrieval of information and accuracy of the recording systems
-To understand and comply with the county council's environmental policies Recruitment and selection
.prepar job offer
.Reference and background checks
.arrange venue and refreshments
.short listing and inviting candidates
EDUCATION
Dengenya Secondary School
Grade 12
*Tshivenda, English, Afrikaans, Geography,Economics 2007
Dsdc college
National Certificate Policing
Computer practice, Policing, Criminal law, Traffic science, leadership management 2010
Oxbridge Academy
Human Resource National diploma
*Entrepreneurship and Management N4, Personnel Management N4, Managment Communication N4, Computer Practice N4
Still in progress
PERSONAL STRENGTHS
Personal Attributes
Maintaining strict confidentiality in performing my duties
-I am honest
-Trustworthy
-Respectful
-Possess cultural awareness and sensitivity
-I am flexible and demonstrate sound work ethics
PERSONAL PROFILE
Date of Birth : 28-05-1988
Marital Status : Married
Nationality : South African
Known Languages : English.sotho.tshwana,tsonga
Hobby : Video game .listening to music .cooking .reading Identity number : 880**********
Driving Licence : Code 10
Gender : Male
Health : Good
Criminal Record : None
ACHIEVEMENTS & AWARDS
2003. Awarded for Lrc member Dengenya secondary school 2007 for being class representative
2007 Awarded for being a most discipline student
TECHNICAL SKILLS
Computer skills .microsoft office suite .quick book .microsoft exel .microsoft word Core skills .copy typing speed 60 wpm .diary management .Telephone call handling .client liaison
Key skills .Negotiate (intermediate) .Access(beginer) .exellent communication skills Key competencies Able to work on my own and team -eager to learn -Responsible individual -committed work
ACTIVITIES
Sports .job specific activities .volunteering & fundrasing MUDZIELWANA MPHO
REFERENCE
Masemola Bethuel - "Tshwane District Hospital"
Training and development officer
adbe85@r.postjobfree.com
Dumisani Fetwa - "Morning Star Express Hotel "
Front Office manager
Frontofficemanager@morningstarhotel.co.za
Msomi Zamani - "Tshwane district Hospital"
Human resource supervisor
adbe85@r.postjobfree.com
Jaco mattews - "Morningstar Express Hotel"
Room division manager
adbe85@r.postjobfree.com
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