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Life Insurance Customer Service

Location:
Riyadh, Saudi Arabia
Posted:
January 22, 2020

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Resume:

Syed Umer Bari

Facilities Management Specialist.

At Zamil Industrial.

Location: Riyadh, Saudi Arabia.

Experience: 11 years 10 month(s).

Education: Bachelor’s degree in Commerce.

Cell #: +966-**-***-****

Email: adbdvq@r.postjobfree.com

Personal Summary:

Being an energetic and ambitious person, I have developed a mature and responsible approach to any task that I undertake, or situation that i am presented with. As of experience in management for several years, I am excellent in working with others to achieve a certain objective on time and with excellence. All the capabilities to drive and to see things through to the completion. I have a great eye for detail and have a genuine interest in the hierarchy of management.

Proficient user of Microsoft Suite.

Fluent in English Arabic and Urdu.

Driving license valid.

Skill Highlights:

Managerial skills, General accounting functions, Cost management, Hospitality, Versatile operational with excellent organizational skills, Administrative services, Marketing skills,

Customer handling and satisfaction, Staff management skills, Maintenance of Documentation and archives,

Top level communication writing and research skills. Coordination between management & clientele.

Served as liaison between senior management, customers, colleagues and vendors to streamline flow of information.

PROFESSIONAL CAREER:

Zamil Industrial

(2018 To Present)

I have been working as Facilities Management Specialist for about 1 year and 6 month(s) at Zamil Industrial, Central Region Riyadh, Saudi Arabia. Duties and Responsibilities of Job

Accommodation Activities

• Arrange housing amenities for customers and ensure the allotted rooms in the relevant accommodations are utilized effectively.

• Maintain records and reports information regarding arrivals departures and vacancies etc.

• Supervise and inspect rooms and other accessible areas and submit report as and when required.

• Supervise and monitor maintenance activities for employee accommodations & common facilities including Mess Hall, Prayer Area, Multi-Function Hall, and Washing Areas etc.

• Maintain accurate database records of tenants and their information. Safety Activities

• Supervise all safety aspects of the compound along with authorized personal as required.

• Ensure the installation and working of all safety equipment inside the compound premises according to municipality laws.

• Arranging vehicles / ambulances in case of emergencies.

• Coordinates medical referrals and assist employee on an ailment of medical services.

Housekeeping Activities

• Train housekeepers on cleaning tasks.

• Oversee staff on a daily basis.

• Check rooms and common areas for cleanliness.

• Schedule shifts and arrange for replacements in cases of absence.

• Establish and educate staff on cleanliness, tidiness and hygiene standards.

• Motivate team members and resolve any issues that occur on the job.

• Respond to customer complaints and special requests.

• Monitor and replenish cleaning products stock.

• Participate in large cleaning projects as required.

• Ensure compliance with safety and sanitation policies in all areas.

• Best hygiene implementation for all facilities inside the compound. Accounts

• General account summaries/reports: Prepare monthly reports, monthly income and stock summary, monthly invoices after verifying various reports from supervisors and dispatch to customers.

• Manage petty cash for day to day expenses, review and validate invoices with PO

& RR to ensure correct date to process request for payments.

• Follow up with customers for receivables. Monitoring lease periods/rentals.

• Maintain physical inventory of assets of the working location.

• Performs cost-benefit analysis to reduce overall cost.

• Assist in preparing annual Budget forecast.

• Preparation of Request for payment for various suppliers and forwarded to head office for payments.

• Employee performance is monitored and evaluated. Managing staff performance.

• Achieving staff target volume.

Maintenance Activities And Issue Resolution

• Handling and resolve all customer issues and complaints within the required date and time.

• Escalate any major issues / complaints received to maintenance supervisor or engineer to ensure its timely resolution.

• Communicate the status of the long pending complaint to the relevant customer from time to time to ensure that they are informed. Support Services

• Provide assistance in arranging and confirming reservation requests for rooms, events etc. for group compounds.

• Prepares and sends the payroll advice of any new employee to accounts department and opens new files for each. Support to payroll and benefits administration.

• Receive reports, payment request, petty cash, overtime, etc. review and process to head office.

• Assisting Internal and External Auditors.

• Support marketing team in case of lack of occupancy.

• Motivating staff with “Best Practice” introduced.

• High end communication & follow up.

Data Capturing And Documentation Control

• Organize and maintains files in hard copies and electronic filing in a way that makes files easy to locate and retrieve.

• Ensure to update all data in provided database.

• Ensure employee data is updated to maintain report accuracy. Customer Service

• Provide utmost customer service to ensure department / employee satisfaction to the facilities provided.

• Maintain friendliness and business courtesy to all employees at all times.

• Receive in a polite manner of all queries complaints and requests of all customers and function managers in order to maintain the standard level of customer service.

• Ensuring comfortable standard services and satisfaction to clients. Zamil Group Real Estate, ZAMIL GROUP HOLDING CO.

3.8 years (2014 To 2018)

I had been working as Compound Facilities Supervisor cum accountant for about 3 years and 8 months at Zamil Group Real Estate, Eastern Province Dammam Saudi Arabia. Duties and Responsibilities of Job

In charge of more than 15 subordinates i.e. security personnel, maintenance crew, janitors, laundry, satellite staff and catering vendors to report their daily activities.

• General account summaries/reports: Prepare monthly reports, monthly income and stock summary, monthly invoices after verifying various reports from supervisors and dispatch to customers.

• Manage petty cash for day to day expenses, review and validate invoices with PO

& RR to ensure correct date to process request for payments.

• Verifying and processing overtime for payroll.

• Follow up with customers for receivables. Monitoring lease periods/rentals.

• Maintain physical inventory of assets of the working location.

• Collection and maintaining record of satellite subscribers, coordinate sale and collection of meal coupons.

• Performs cost-benefit analysis to reduce overall cost.

• Prepare periodic reports, financial situations, trial balance, financial statements.

• Assist in preparing annual Budget forecast.

• Receive reports, payment request, petty cash, overtime, etc. review and process to head office.

• Preparation of Request for payment for various suppliers and forwarded to head office for payments.

• Organize and maintains files in hard copies and electronic filing in a way that makes files easy to locate and retrieve.

• Promptly and correctly enters employee records in system.

• Prepares and sends the payroll advice of any new employee to accounts department and opens new files for each. Support to payroll and benefits administration.

• Coordinates medical referrals and assist employee on an ailment of medical services.

• Schedules facility and office equipment maintenance.

• Ensuring comfortable standard services and satisfaction to clients.

• Motivating staff with “Best Practice” introduced.

• Employee performance is monitored and evaluated. Managing staff performance.

• Achieved staff target volume, cost control and high percentage of occupancy. International Building Systems/Emaar Middle Estates-Jeddah gate Project 3.7 years (2010 to 2014)

I had been working in facility management coordination for 3 years and 7 months at International Building System, Emaar (Jeddah Gate Project), Jeddah Saudi Arabia. Askari Bank Limited

1.11 years, (2008 to 2010)

Completed my Internship and also performed my role as an Assistant of Credits at Askari Bank Ltd. Sadik Abad Branch, Pakistan.

New Jubilee Life Insurance

1.2 years (2007 to 2008)

I worked as a sales agent along with data entry operator at New Jubilee life Insurance Company, Pakistan.

Personal Information:

Date of Birth : 01-04-1985

Marital Status : Married.

Nationality : Pakistani.

Education Profile:

Bachelors of Commerce from Islamia University, Pakistan. Certifications

IOSH certified (International Occupational Safety and Health).

Completed internship in Askari Bank limited, Pakistan

Completed foundation course of New Jubilee Life Insurance Company, Pakistan



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