ABISHEK. D Plot no **, *th cross gandhiji st,

Sembakkam, Chennai – 600073

Mobile: +91-875*******

Email : adbdve@r.postjobfree.com

To be a member in a Team of Experts of an organization and to accelerate vertically in the corporate ladder.

Master of Business Administration in the specialization of Finance and Marketing with 65%, at Guruvayurappan Institute of Management, Coimbatore (2006-2008).

Bachelor of Commerce in the specialization of Commerce with 55% at the American College, Madurai.

Higher Secondary Grade in Commerce Trade, Board TMHNU Higher Secondary school, Theni.

Secondary School from Tamil Nadu Matriculation Board, SDA Matriculation School, Usilampatti.

MAERSK Global Service Centre, Chennai Aug’2008 – till working

Professional Experience: 10+ Years

Current Designation: Specialist – STAD (Sales, TnM Analytics and Disputes)

Job Profile: TCM (Tender& Contract Management):

Analyzing the Tender/Drafting received and submitting it to the Business Owners according to the instructions provided to us with in the specified deadline.

Analyzing the Tenders & Drafting files.

Communicating with the respective desk to resolve the queries (CENTNM).

Acting as an Internal Team lead of group contains 8 members.

Assisting and assigning work for Team members.

Played a key role in the enhancement of tools to maintain the accuracy and timeliness.

Submitting the final error free file with required inputs to the center CTM team within the agreed deadline.

Responsible for maintaining the weekly& Daily reports handled by the team.

Responsible for file sharing allocation with MAA and MNL GSC.

Handling a new migrated Detention Free time process.

Job Profile: Safmarine (Pre-Sales):

Sending End to End score card to the clients on weekly basis and had a cluster engagement call.

Responsible for maintaining the weekly & Daily reports handled by the team.

Have acting as a Regional Single Point of Contact (SPOC) for whole Indian Subcontinent cluster clients and handling more than 18 members in ISC Team.

In charge for Bulk file request which will receive from customers, to meet the mentioned deadline.

Responsible to test the Macro’s which was assigned for the Team.

Responsible for maintaining Individual Errors and Escalations from respective region.

Need to maintain the team timeliness and Accuracy.

Cross GEMBAs to have a Best Practice Sharing and SOP creation.

Have done project for “Invoice Accuracy and Quoted vs. Booking” through BOXI report.

Responsible to provide End to End process training for team members to maintain the accuracy and timeliness part.

Job Profile: Inside Sales/Customer Support:

Maintaining good relations with our customers and suppliers.

Process standardizing and streamlining.

Full responsibilities and end-to-end ownership of customer shipments and issues

Manages the sales pipeline, segmentation and accurate forecasting

Negotiating with the customer for Rate/Quotes.

Provide status reports to management on overall Quotes provided.

Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders

Resolves complaints and Dispute Problems.

Implement ideas that lead to process improvements (cost, time, service improvement).

Organization : CATERPILLAR INDIA Private Ltd, Chennai.

Domain : Trainee (Finance)

Duration : May 15, 2007 – June 30, 2007

Team Status : Solo

Project Summary : ‘A STUDY ON POWER COST ANALYSIS OF CATERPILLAR’.

In this main Objective toanalyze the fluctuation of power cost incurred by caterpillar.

To know the peak level consumption and cost per hour consumption.

To analyze the power cost consumption produced by a machine.

Received 2ndPrize in Inter University Entrepreneurs Meet in JMC 2007, Thrissur.

Have got promotion and become a Specialist in the brief period.

Awarded as the best “Customer Service” in 3rd Quarter of 2016.

Have acting as a Trainer for new joiners.

Member of UAT testing happened at Copenhagen (Denmark) for AFLS new software. Delivered UAT documentation to the BA to make recommendations on changes to the applications. To reports defects, took screen shots, wrote a step-by-step flow of actions taken to run the reports or tools.

Platforms - Ms-Office Packages, Sales Cloud, MARS, Pricing & Quoting tool

Accenture Freight and Logistics Software.

People Management and Stakeholder management skills with executive levels.

Able to maintain focus on several simultaneous projects / activities.

Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals.

Date of Birth : 19th June 1986

Languages known : Tamil, English

Nationality : Indian

Marital Status : Married

Permanent Address : 13/1A4 Sankara Moorthi Pillai st,

Opp- Canara Bank,

Usilampatti - 625532

Madurai (Dt).

Passport Number : R9725248

PAN Number : APDPD1943D

I hereby declare that all the details furnished above are true and correct to the best of my knowledge and belief.

Place : Chennai

Date : Yours Sincerely,

(ABISHEK.D)

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