Front Office Desk

Fahad Mumtaz

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Mohamed Fahad Mumtaz

Mobile: +639*********

E-mail: adbdtu@r.postjobfree.com

OBJECTIVE

Secure a challenging leadership position to fully utilize my training and skills spans over 10 years, while making a significant contribution to the success of the company. SUMMARY

§ Highly motivated, goal oriented and skilled with customers in a variety of settings, which enables me to assess situational needs, and implement creative solutions.

§ Dedicated and conscientious with the ability to simultaneously manage multiple tasks

§ Able to prioritize schedules and carry out tasks to meet desired deadlines

§ A positive attitude and with diverse interpersonal skills, resulting in highly productive working relationship with customers and colleagues

WORK EXPERIENCE

Position : Assistant Manager

Department : Front Office VIP Services and Protocol Establishment : Atlantis, the Palm Dubai – 5 Star Entertainment Resort Duration : 2014 - 2019

ROLE OVERVIEW: To oversee and handle the daily operation of the Front Office VIP Services and Royal Majlis, ensuring all services are carried out as per resort standards. And assisting with guest requirements and resolving guest related issues in a courteous and professional manner. Drives the team towards a philosophy of excellence and perfection. The Officer is the liaison between the Manager & the Team leaders and should be able to handle issues during Manager’s absence.

Main Duties and Responsibilities

• Ensure all VIP (High Profile Guests) are served in a courteous and timely manner as per resort standards.

• Issue all forthcoming VIP arrivals and anticipate requirements and action on requests and guest needs to make sure all VIP guest stays are smooth and memorable

• Oversee the daily operation of the Royal Majlis Lounge services, ensuring that the lounge is kept clean, tidy and updated accurately

• Attends to guests’ complaints diligently and ensure corrective action is taken in place to avoid recurring issues

• Ensure that all hand-over procedures are carried out efficiently between shift changes and daily briefings are carried out for the team at the beginning of each shift.

• Oversee how hostesses and Team Leaders are handling the daily operation, guide the team in solving issues and develop them towards a culture of empowerment.

• Daily meetings with Butler team to ensure smooth operation with both areas.

• Supervise/Assist and carries out guest check-in, check-out as per LQA and resort standards

• Maintain the departmental ISO requirements (Trainings, Daily reports, Checklists) etc.

• Compiles VIP services revenue statistics and to better understand our business requirements Fahad Mumtaz

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• Ensures that daily and monthly Departmental reports are prepared and submitted as per the resort standard to meet the deadlines

• Attends training on respective tasks and duties in the case of health and safety, fire or other emergency procedures, Resort PMS system and TSA upselling

• Manage a total of 38 team members within VIP Services, Airport Services & Butlers, conduct coaching, One to Ones to ensure that colleagues are up to the resort standards and work together towards achieving the departmental, resort goals, revenues

• Works flexible hours and schedules according to resort and Departmental requirement

• Consistently conduct trainings, spot checks to achieve the LQA, JD Power, GSI Indexes within VIP Services and the Resort targets

Position : Team Leader Imperial Club

Department : Front Office Imperial Club (Rooms & F&B) Establishment : Atlantis, the Palm Dubai – 5 Star Entertainment Resort Duration : 2012 - 2014

ROLE OVERVIEW: To offer a personalized service from pre–arrival, check-in / check-out, concierge services and post departure assistance. Handle both F&B and Rooms related operations. Assist guest(s) in all their needs throughout their stay, handling guest complaints both internal & externally through written correspondences and managing a total of 20 team members within Imperial Club Position : Team Leader (Reception)

Department : Front Office (Main Reception)

Establishment : Atlantis the Palm Dubai – 5 Star Entertainment Resort Duration : 2012

ROLE OVERVIEW: To provide an efficient Reception service to all guests, offering information and providing particular attention to all guest(s) special requirements, handling guest complaints both internal & externally through written correspondences and managing the Front Desk Team of 32 front desk agents. Position : Guest Services Executive (Front Office Reception) Department : Front Office (Main Reception)

Establishment : Jumeirah Beach Hotel – 5 Star Beach Resort, Jumeirah Group Duration : 2008 – 2011

ROLE OVERVIEW: To ensure a smooth and efficient operation at the front desk including check-in/out procedures, cash handling, upselling procedures and managing international guests Position : Guest Services Executive

Department : Front Office (Guest Relations)

Establishment : Jumeirah Beach Hotel – 5 Star Beach Resort, Jumeirah Group Duration : 2007 - 2008

ROLE OVERVIEW: To provide a personalised room orientations for arrival guests and assist front desk colleagues to ensure that the guest requests are constantly met. Arrange special moments such as birthday/anniversary or any special celebration moment amenities and personalised guest stays to encourage repeat business. ACHIEVEMENTS

• Achieved 100% for ISO Audit conducted on June 2013 – Atlantis the Palm, Dubai

• Top Up seller for the year 2010 – Jumeirah Beach Hotel, Dubai

• Colleague of the month for December 2009 - Jumeirah Beach Hotel, Dubai

• Employee of the Month 2007 (Nominee) - Jumeirah Beach Hotel, Dubai Fahad Mumtaz

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• Member of Front Office Championship (a Colleague Empowerment Committee) ü Guest Preferences (2008-2009)

ü Guest Profiles

• Departmental Trainer (Certified Task Trainer) for last 8 years Professional Qualifications & Trainings

§ TSA Upselling Training 2012 – Atlantis the Palm, Dubai

§ Basic First Aid Training 2013 – Atlantis the Palm, Dubai

§ Cross trained as a Guest Services Executive (Premium Leisure Club) - Jumeirah Beach Hotel

§ Task Trainer Course (Train The Trainer) - Jumeirah Training Centre

§ FOE - Fundamentals Of Excellence (Supervisory 8 weeks course)

§ Guest Services-The Jumeirah Way

§ Time management & people management skills

§ Logical thinking and strong commitment to work

Academic Qualifications

Passed G.C.E O/L (Ordinary level) Examination conducted by Sri Lankan Government. 2002 Passed G.C.E A/L (Advanced level) Examination conducted by Sri Lankan Government. 2004 Computer Skills

§ Opera PMS full service edition – Property Management System

§ Fidelio+

§ MS word/PowerPoint/Excel

§ HOTSOS - Hotel services & optimization system.

§ VISION VING CARDS(Hotel key systems)

§ VICAS(Passport Scanning System)

Personal Details

§ Date of birth: 17 March 1986

§ Civil Status: Married

§ Nationality: Sri Lankan

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