Employee Relations Manager

MYRA FRAILEY

**** ******* ** *****: 803-***-****

Charleston, SC 29466 Email: ***********@*****.***

GLOBAL HUMAN RESOURCES PROFESSIONAL

A top-performing strategist experienced in the development and implementation of practices for high profile organizations. Expertly manages creation of new practices and confidently engages with people at all levels of an organization. Drives the creation of an engaged workforce by implementing appropriate initiatives. An outstanding communicator, trusted partner, and passionate advocate of the value of HR services in an organization. Areas of Expertise

HR Best Practices

Process Optimization

Incentives and Rewards

Employee Engagement

Talent Management

Leading Change

Acquisition Management

Employee Relations

Business Transformation

Relationship Management

Performance Measurement

Workday Implementation

Professional Experience

BENEFITFOCUS 2015 - PRESENT

Vice President, Executive leadership roles focused on driving change, increasing efficiency and improving the customer and associate experience.

HR Business Partner May 2019: Key contributor on the HR Leadership team responsible for setting and leading the HR function, including strategic workforce planning, talent acquisition, leadership development and coaching, employee relations, compensation and benefits for the Customer Service Organization with a population of 700 employees and 1000 contractors.

Acquisition Project Manager Nov 2019 – May 2019: Partnered with M&A Executive and managed project for due diligence and acquisition of asset.

Interim HR Leader – July 2018 – Nov 2019: Led HR team during medical leave of CHRO

Enterprise PMO – June 2016 – July 2018: Led strategic planning and projects for executive team that drove achievement of strategic objectives by creating the employee value proposition, leadership engagement focusing on culture, talent management and retention. Programs included Benefitfocus 2.0, Operational Excellence for Open Enrollment, Board Meetings, eNPS for associates and customers, led organizational design and transformational change for business including implementation of eNPS program. Using survey data drove the creation of an engaged workforce through the development of talent management, performance calibration, and succession planning strategies throughout the organization. Coached and provided consulting services to C-Suite. Lead team that reimagined the physical work space to best support the organizational transformation moving 1200 people in 6 weeks to be in co-located work teams. Saw 30% decrease in travel time between buildings and increase in team morale.

Organizational Change Consultant – Jan 2015 – May 2016: Built trusted partnerships with key business executives in the organization, enabling the business to develop and execute on organization change in order to achieve growth targets.

COMPUTER SCIENCES CORPORATION (CSC), COLUMBIA, SC AND FALLS CHURCH, VA 1984 - 2015 GLOBAL HUMAN RESOURCES BUSINESS PARTNER (2014)

Partnered with President of Global Business Solutions and senior leadership team to drive achievement of global strategic business objectives. 30,000 employees across 19 countries, $4B in Revenue.

Drive the creation of an engaged workforce through the development of talent management, performance calibration, competency management and succession planning strategies throughout the organization.

Built trusted partnerships with key business executives in the organization, enabling the business to develop and execute on talent strategies and activities.

Serve as global HR business partner for Workday implementation and Business Readiness Tiger Team.

Coordinate global employment engagement survey and create action plans to address areas of improvement.

Lead organizational design and change efforts to fully integrate groups into the CSC operating model.

Comfortably navigate in a matrix organization and virtual work environment. Myra Frailey Resume, Page 2

GLOBAL HUMAN RESOURCES DIRECTOR – CONSULTING DIVISION (2010 - 2013)

Partnered with President of Global Consulting Group and senior leadership team to drive achievement of global strategic business objectives. 10,000 employees across 19 countries, $1B in Revenue.

Developed attract and retain strategies resulting in a reduction in employee attrition by more than 10%.

Led all HR initiatives and played critical role during the expansion into Brazil.

Developed and implemented the first global employee incentive award program.

Led the implementation of talent management strategies, including coordination with offshore centers in India, Mexico and Vietnam.

Led University recruiting task force and established a global program that required unique recruitment, retention, compensation, training and management strategies. Onboarded 300+ University hires per year globally

Coordinated multiple office closures, employee reductions, and transition activities

Played key role in the transition of divisional employee relations function to corporate HR shared service centers of excellence.

Co-created multiple incentive structures, including sales compensation.

Managed the Consulting HR team of more than 30 employees including performance measurement, training and coaching.

HUMAN RESOURCES DIRECTOR – PROPERTY & CASUALTY DIVISION (2008 - 2010)

Partnered with President of Property & Casualty Division and senior leadership team to drive achievement of strategic business objectives. 1,000 Domestic employee. $500M in Revenue.

Led all HR initiatives and partnered with Global Financial Services HR team.

Developed new Management Development program to identify and develop potential new leaders.

Managed the HR team of 10 employees including performance measurement, training and coaching. MARKETING DIRECTOR – FINANCIAL SERVICES DIVISION (2002 – 2008)

Directed the activities of all Marketing divisional teams and managed more than 30 employees, $500M business

Developed and implemented Customer Community Strategy including Advisory Councils, User Groups and client events which is the framework for 12 events around the globe with over 3,000 participants annually

Led and managed strategic planning for division including opening new markets and acquisitions

Developed and implemented the customer satisfaction survey with 23% improvement over 6 years

Program Manager for relocating data center from SC to CT including mainframe, communications and 400+ servers while maintaining production SLA’s for 150 clients. Delivered on time, on budget with no business interruption HR AND TRANSITION DIRECTOR – PROPERTY AND CASUALTY DIVISION (2000 – 2002)

Directed the transition of 4,000 employees from PMSC/Mynd to CSC.

Managed employee relations, performance management, training and development, compensation administration and sales plans for employees.

Partnered with managers to deliver high quality HR services during the transition. PROGRAM MANAGEMENT – ENTERPRISE SOFTWARE IMPLEMENTATION – PROPERTY AND CASUALTY DIVISION (1990 – 2000)

Led PMSC’s largest software implementation program for CNA Insurance Companies. 3,000 users, 50 states, new billing and policy administration system. $6M in annual revenue, 30% operating income. TRAINER – PMSC P&C SOFTWARE SOLUTIONS (1984 – 1990) Education & Training

Bachelor of Science in Marketing, University of South Carolina, Columbia Bachelor of Science in Management Science, University of South Carolina, Columbia CSC EMIE “Exceptional Manager Investing in Employees”, A+ Manager Coach’s Certification, Executive Coaching Program - CSC Voices 360 Executive Leadership Certification – eCornell

Six Sigma

Facilitator Certification, The Leadership Challenge

Contact this candidate