Customer Service Sales Representative
Resume:
**** ****** **** **., *************, GA ***** • 678-***-**** • **************@*****.***
Karen E. Villamar
Objective
My main objective is to obtain a work project management position, using my leadership, organizing, communication, planning, management, and problem-solving skills; which will support all tasks aspects by analyzing test results, data, merchandising, inventory check, and project checklists in a day-to-day basis. Also, my skills will help resolve problems and/or risks by analyzing information and communicating all essential information to upper management, other engineers, and clients. My motive is to lead a company to success with the help of a supportive team and essential skills. I am committed to withhold an excellent position based on work ethics, service, and partnership.
Summary of Qualifications
Firm problem-solving and decision-making skills.
Excellent basic computer program skills (Microsoft Word, Microsoft Power Point, Microsoft Excel, Microsoft Outlook).
Understanding of legal contracts.
Excellent team builder.
Great Managerial Skills.
Outstanding organizing and fast learning skills.
Excellent communication and comprehensive skills.
Bi-lingual (Fluent Spanish and English).
Experience
April 2019 – Present Independent Dealer’s Advantage, LLC. Suwanee, Georgia
Collector/ Account Manager
Receive and manage customer inquiries via phone
Inform customer their loan, contract, interest, and payments
Collect payments via inbound and outbound calls
Work as a team to reach monthly cash goals
Manage over 150 account at a time
Solve customer problem and/or misunderstanding about their vehicle loan
Negotiate and help customers set payment arrangements to keep them and/or get them on track to build and/or fix their credit
Verify insurance coverage
January 2010 – October 2018 Manhattan Fashion INC. Atlanta, Georgia
Sales Representative/ Customer Service/ Assistant Manager
Manage store schedule, inventory, merchandise, hygiene, and staff.
Communicate and assist with store operation to achieve successful projects.
Communicate, sale, and assist customers in person and through telephone.
Work long hours with or without any assistance.
Manage store’s account with vendor, place orders through telephone, and track store revenue.
Tele-market sales and assist consumers with orders and/or issues.
Assist with seasonal project and opening new store projects.
October 2017 – July 2018 Tebo Dental Group Lilburn, Georgia
Customer Service Representative
Assist patients with any complaints or concerns via phone.
Set appointments with patient via phone.
Organize patient records and keep patient records updated.
Cold call patient that have not been seen to make appointment.
Verify patient insurance
Team work with other departments to ensure patient treatment scheduled correctly
February 2016 – September 2017 Gwinnett County Transit Duluth, Georgia
Customer Service Representative
Inform customers via phone about routes, bus schedules, and bus passes.
Plan personal bus trips for customers.
Handle complaints and lost and found issues.
Sale bus passes to customers via phone and in person.
Inform customers via social media about any mishaps, delay, or block routes.
Attend outreaches to inform future and present customers of services.
August 2013 – October 2015 QuikTrip Atlanta, Georgia
Assistant Manager/Clerk/ Customer Service
Manage Cash Register
Manage In-Store and Out-Store Maintenance
Manage Inventory
Place Merchandise Orders
Manage Employees
Education
2014 – 2017 DeVry University Alpharetta, Georgia
Bachelor of Science Degree in Business Administration with Concentration in Project Management
GPA: 3.67
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