Dawn Hockett

*** ******* ******, ****, ** *****

617-***-**** cell

adbdp9@r.postjobfree.com

Career Summary

Hands-on professional with extensive experience in mortgage banking: wholesale and retail. Proven record of accomplishment in production, customer service and team development. Particular expertise in daily operations, policies, procedures, product development, profitability and sales.

Professional Experience

United States Small Business Administration, Citrus Heights, CA 2005-2006, 2008, 2009, 2012-2013 & 2016-2019

Supervisory Loan Officer, GS-11: Responsible for managing a team of loan officers charged with underwriting disaster assistance financing for victims of federally declared disasters. Worked closely with senior management to recommend disaster financing. Duties include monitoring the underwriting quality of loans assigned to subordinate loan officers, assigning case files to the team and ensuring all production goals are met or exceeded.

Public Information Officer, GS-11: Responsible for informing the public of the Small Business Administration Office of Disaster Assistance Program offered to eligible survivors thru all types of media, as well as personal presentations. Work closely with all levels of Federal, State and Municipal government officials

Capitol Staffing, Sacramento, CA 2003-2003

Temporary Closer/Funder: Contracted to Bank of America in Stockton, CA. Responsible for drawing documents and funding loans for both escrow and non-escrow states.

Startbank, Paris, France 1999-2001

Consultant: Startbank started mortgage companies: brokers and bankers. Instrumental in the development of a technology advanced website (startbank.com). Essential in producing a complete business plan for mortgage companies. These comprehensive plans were designed to create a competitive and profitable mortgage company, small or large from the ground up.

Provident Funding, Burlingame, CA 1997-1999

Vice President of Branch Relations (1998-1999): Regional manager/liaison of branches nationally. Responsible for staffing, training, adherence to company policies, customer service and financials of each branch. Handled all human resource issues including but not limited to the following: hirings, terminations, reviews, salary increases, promotions and corrective actions.

Branch Manager VP (1997-1998): Increased volume from $50 million to $125 million a month. Created a streamline process to ensure greater productivity. Successfully motivated the staff and kept the office upbeat. Responsible for training of all branch staff and prepared a monthly profit and loss.

First Nationwide Bank (Currently Citibank), San Francisco, CA 1990-1997

Senior Loan Policy and Procedures Analyst (1994-1997): Responsible for supporting all residential lending offices with loan policy and procedure clarifications and/or interpretations. Helped develop and implement new programs and analyze existing programs. Provided written policy and procedures.

Operations Manager (1992-1994): Administered daily operations of a retail lending office and the West Coast Employee Loan Center. Provided training to maintain quality control and pricing variance reports virtually error free, while exceeding annual goals 10-15%.

Underwriter (1990-1992): Provided a complete loan analysis t to determine if the loan applications were within the company’s and/or investor guidelines. Maintained a perfect quality control score.

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