Administrative Assistant

TARAWI SHENNA

Mobile: +974-********

Address: Gulf Residence 14, Amir Bin Malik St., Al Nasr Area – Doha, Qatar Email: **************@*****.***

OBJECTIVE:

To obtain a challenging position that allows me to use my educational background and strong organizational skills in providing the highest standard of service within the related kind of work. WORK EXPERIENCE:

The Ritz-Carlton, Doha Qatar

Food & Beverage Reservations Sales Agent June 2019 – Present

Handle all F&B inquiries coming through phone and e-mails

Handle Individual or group bookings for all F&B outlets

Responsible for control over the number of reservations taken for a day for any outlet

Maintain efficient communication with Outlet Managers, F&B management and other departments in order to facilitate operation

Handle pre-payment for F&B reservations and special events bookings if needed

Carry out any other reasonable duties and tasks assigned by department head or management The Ritz-Carlton, Doha Qatar

Wedding & Events Concierge – Banquet Department May 2018 – May 2019

Handling banquet events order in a daily basis

Plan and collaborating with CCS and Sales Department regarding events & weddings

Handling guest inquiry and provide efficient and detailed information

Supervised the weddings and other events to ensure the operation is correct and perfect

Handling catering services outside the hotel premises

Supervised the staffs, perform the briefing and evaluate the staffs

Perform other office tasks such as (emails, telephone calls, training manuals, attendance)

Attend meetings, line up and leaders forum

Okada Manila – Tiger Resort Leisure and Entertainment INC, Philippines Room Reservations Agent August 2016 – April 2018

Accurately capture detailed information on received calls and process such requests or forwards the messages to the relevant department

Handling room reservations, up selling and promotions

Provision of professional and timely customer service to our guests in areas such as hotel room, restaurant, show ticketing, transportation reservations and other guest or internal help desk services

Report all customer complaints and service requirements to supervisors in a timely and efficient manner to minimize customer dissatisfaction and for tracking purposes Okada Manila – Tiger Resort Leisure and Entertainment INC, Philippines Administrative Assistant February 2016 – July 2016

Perform clerical duties and distributing information within an office. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations, and filing documents, Monitor and reply emails promptly

The Residences at Greenbelt – Ayala Property Management Corporation, Philippines Concierge Agent May 2014 – March 2015

Handling tenant inquiries, mails, parcels, and distributing association dues accordingly

Handling tenant request and complaint, thus coordinating to relevant department accordingly and provide feedback to tenant in an efficient & timely manner Sofitel Corniche Hotel, Abu Dhabi – UAE

Front Office Agent June 2013 – November 2013

Perform accurate check-in, check-out and settlement

Run daily reports to check reservations for accuracy and identify any special requests

Check accordingly the VIP Guest arrival and check the VIP membership level

Perform courtesy calls and handling guest complaint and report immediately to Duty Managers or Supervisor

Sofitel Hotel, Philippines

Concierge Clerk September 2011 – June 2013

Provides guests with information about attractions, facilities, services, and activities inside the hotel premises. Support concierge desk during busy hours, relieve supervisors. Support business center team during lack of manning. Business center job includes secretarial service, received parcel, mail, flight reservation inquiries and request. Support other department when needed. EDUCATION:

Filamer Christian University - Philippines

Bachelor of Science in Hotel & Restaurant Management June 2007 – March 2011 ADDITIONAL SKILLS:

Expert in Microsoft Office, focus in Excel and Word, Outlook

Opera PMS 5.O

Marc lite plus – eat2eat restaurant bookings

Micros

Sevenrooms

Contact this candidate