Kimberly A. Schlanger

**** ******** ***** ****, #***, Clarcona FL 32710 412-***-**** adbdmu@r.postjobfree.com OBJECTIVE

To secure employment with a reputable company where I can fully utilize my training and skills, while making a significant contribution to the overall growth and success of the company. SUMMARY OF PROFESSIONAL CAREER

• 20 years small business owner

• 21+ years office administrative experience

• 8 years Paralegal experience

• 21+ years customer service, acquisition and retention

• 18 years sales

PERSONAL SKILLS

PROFESSIONAL RESPONSIBILITIES

June 2019 - present

HR Assistant, reception, administrative assistant, inbound customer service - Temp Agency

• provided excellent customer service

• assist customer with placing orders across 5 brands

• educated customer in other products and services we provide

• provided resolutions to problems though knowledge of company policies

• Perform various administrative duties

• Recruiting for various open positions

• Review resumes to qualify candidate for open positions

• Conduct phone interviews

• Reception duties

• Customer intake, sales of various restoration products

• Scheduling site visits

February 2019 - June 2019

Courier – Sonic Transportation and Logistics

(details below)

May 2017 - February 2019

Personal growth, academic student, volunteerism and world traveling

• visited my motherlands gaining an appreciation of the cultures that contributed to who I am

• developed multicultural communication skills with people of 28 countries

• volunteered in Bahamas, England, Scotland and Ireland assisting in the needs of others and enhancing my compassion, understanding and humanity

• attended academic and avocational classes contributing to a more well rounded employee

• observe timelines

• strong organizational skills

• ability to multitask and prioritize

• attention to details

• enjoy the opportunity to learn

• quick study

• work well with minimal or no supervision

• analytical

• strong work ethic

• dependable

• adaptable

• collaborative

• works well under pressure

• strong work ethic

• compassionate

July 7, 2015 - May 2017

Courier – Sonic Transportation and Logistics

• inventory, sort and pack items on daily manifest

• Warehouse

• load and unload vehicle using a pallet jack

• understand specific instructions provided pertaining to care and time allowance

• place specialty medical items in cold storage and ensure that all packages they are secured safely

• map route on Road Warrior to optimize travel distance and assure arrival at timed stops

• operate vehicle for the in accordance with the posted speed and safety guidelines

• create real time delivery record by use of CTX, photograph and signature verification

• provide basic customer service respectfully to client, recipient and patients and caregivers

• record fuel mileage and ensure appropriate maintenance on the vehicle to ward off any delivery delay

October 2013 - July 7, 2015

Real Estate Sales Associate

• draft and review contracts and extensions

• organize and maintain files

• request documents and follow up with lender, home owner associations and title

• research and advise clients on market conditions, mortgages and legal requirements

• monitor deadlines

• schedule and attend appointments and inspections and closings

• coordinate property closings, overseeing signing of documents and disbursement of funds

• provide problem resolutions

• act as an intermediary in negotiations between buyers and sellers October 2012 - January 2014

Cruise Vacation Agent – Disney Cruise Line

• provided excellent customer service

• assisted guest and travel agents with booking cruise vacations

• educated guest in other products and services DCL provides

• provided resolutions to problems though knowledge of company policies July 2002 - November 2016

Real Estate investor, flipped house, renovation - self

• research target area

• purchase property

• repair, renovate, update home through personal basic skills in plumbing, flooring, carpentry and design

• researching, interviewing and contracting experts when needed July 1997 - October 2012

Owner/Office Manager/Entertainment referral agency/Event Planner/Sales – Acclaim Productions, LLC

• conducted new client interviews

• presented entertainment options and sold additional items to enhance packages

• prepared contracts

• recruited entertainment staff

• managed, scheduled, supervised and directed performances large staff of entertainers

• organized calendars and travel plans

• processed mail

• handled billing and collections and purchase orders

• prepared and dispersed payroll

OTHER PROFESSIONAL EXPERIENCE

February 1999 – August 2007

Paralegal/Administrative – Criminal/Family Law/Workers Compensation/Silica

• managed the client service dispute resolution team

• prepared deeds

• drafted, reviewed and corrected property reports

• researched lexis nexus and public records for property information

• coordinated document exchange with external agencies

• requested, tracked, reviewed requests for legal documents and medical records

• drafted correspondence, prepared interrogatories

• reviewed, summarized and indexed medical records for trial

• created and maintained pleading index

• tracked billable hours for self and managing partner

• maintained trial and travel calendars

• prepared, requested, tracked, analyzed and summarized discovery

• created and maintained filing system

• requested, reviewed, summarized and indexed medical, vocational and employment records for trial

• reviewed and prepared reports on transcripts

• attended and recorded meetings

• prepared trial document summary reports

• maintained trial and travel calendars for five attorneys

• filed paperwork at all levels of court

• logged billable hours for self and attorney

• conducted new client interviews in house and at the county jail

• prepared complaints, motions, orders, answers, pleadings, subpoenas

• requested and reviewed police reports and crime scene evidence

• filed paperwork in the criminal, family and civil areas

• scheduled meetings hearings depositions, trials, depositions and IME appointments

• reception duties

EDUCATION

• Associate Degree / Paralegal Studies Community College of Allegheny County

• 3.96 gpa

• Dean’s list

• Currently enrolled in Hypnosis Motivation Institute with a 4.0 gpa

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