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E-mail: adbdkm@r.postjobfree.com

www.linkedin.com/pub/charlamayne-mcleod-devoe/73/9bb/622/

Charlamayne McLeod - DeVoe

Summary

Business Systems Analyst with over 10 years of software development, and software testing experience, including 4 years of experience creating reports using SQL. Experienced in all aspects of system development that includes project leadership (Agile and Waterfall), business analysis, design, integration, and support. Fluent in Gherkin syntax. Strong communication and facilitation skills with extensive experience in conducting JAD sessions, Scrum meetings, and Bug scrub sessions. Well versed in Onsite UAT/Beta testing and implementations.

Technical Skills

Operating System:

MS Windows, Novell, MAC OS X

Software:

MS Office, MS Sharepoint, MS Project, MS Visio, Lotus Notes, Adobe Illustrator, Adobe XD, Project Server, Team Foundation Server, SSRS, Groupwise, Mortgage Servicing Platform, LoanSphere Loss Mitigation, Bitzdocs, Workout Prospector, Agent Desktop, Fortracs, Process Management, TOS, Gate Auto, CICS, LoanHD, Clarizen, Aha, JIRA, Confluence, Amazon Workdocs, Lucidcharts, Smartsheet, TestRails

Methodologies

Waterfall, Iterative, Agile-Scrum

Professional Experience

10/2015-Present Loanlogics

Sr. Business Analyst

Perform gap analysis of business rules, business and system process flows, user administration, and requirements. Ensure regulatory and compliance requirements are met.

Prepare business process models; use Lucidcharts to create use case diagrams.

Provide recommendations for system changes including downstream/upstream effects

Analyze Current SOP's and met with the Business to create Business Requirement Documents (BRDs) and translate to Functional Specification Documents (FSD) for system development

Compose acceptance criteria using Gherkin syntax

Develop use cases, workflow, and conversion requirements

Utilize JIRA to keep track of the progression of projects.

08/2015-01/2016 Insight Global / Crowley Maritime Corp

Sr. Business Analyst (Implementations)

Managed software implementation of the Tidework Terminal Operation System (TOS) and Spinnaker Yard & Vessel Management software.

Assisted with implementation of Gate Auto in San Juan, PR

Developed and maintain project plans and timeframes to track and report on the progress of projects accurately.

Created use case scenarios and diagrams utilizing Visio and Excel.

Authored Business Requirement Documents

Performed User Acceptance Testing

Performed gap analysis of business rules, business and system processes, flows, user administration and requirements.

Utilized Workfront to keep track of the progression of projects.

Provided recommendations for process changes including downstream/upstream effects

Analyzed EDI integration and troubleshoot any errors.

Spearheaded super user training for implementation at terminals in Port Everglades, FL, Jacksonville, FL, and San Juan, PR

11/2013-5/2015 Black Knight Financial

Business Systems Analyst II

Subject Matter Expert for Loss Mitigation process solutions

Successfully lead implementations of 500K+ loans onto the LoanSphere Loss Mitigation product

Created mock-up screens using Adobe Illustrator and Adobe XD for Alternative to Foreclosure solutions

Analyzed current SOP's and met with the Business to create Business Requirement Documents (BRDs) and translate to Functional Specification Documents (FSD) for system development

Validated technical designs created by IT developers against functional specifications

Led JAD sessions with Client to determine the final design and implementation considerations

Authored Test Plans and Test Cases

Conducted bug scrub sessions with Development team to determine severity and impact

Performed User Acceptance Testing and Regression Test for product acceptances and release

Developed use cases, workflow, and conversion requirements

Performed gap analysis of business rules, business and system process flows, user administration and requirements. Ensured regulatory and compliance requirements are met.

Prepared business process models; use Visio to create use case diagrams.

Provided recommendations for system changes including downstream/upstream effects

Conducted Scrum session to determine project state and roadblocks

7/2012-12/2013 PNC Mortgage

Loss Mitigation Supervisor II, Officer

Rated in the Top 5 by Freddie Mac 5 months in a row

Closed 1000+ workouts in 2012

Achieved signing authority for up to $250k loss

Authorized to sign legal documentation (SOM, Deed in Lieu agreements, loss drafts) on behalf of PNC

Created and maintained MS SharePoint site with administrative rights.

Supervised, coached, and led a team of 5-10 FTEs by directing activities and maintaining oversight of the Freddie Mac portfolio in a call center environment.

Identified, developed, and evaluated strategies to minimize loss severity.

Conducted annual standard performance discussions; provided informal weekly/monthly feedback and coaching sessions.

Facilitated meetings with investor reporting to ensure servicing workouts were reported and remitted correctly.

5/2008-7/2012 Aerotek / JP Morgan Chase

Business Analyst

Served as the Lead BA responsible for implementing the Blitzdocs Software.

Created Business requirements documents in addition to translating into Functional Specification Documents (FSD) for system development.

Utilized Project Server to keep track of the progression of projects.

Maintained MS SharePoint as administrator

Validated Data file created to ensure accuracy.

Created Functional Specification Documents (FSD) for the Workout Prospector Bypass project to include system mapping.

Reviewed XML files for integration with Workout Prospector and Agent Desktop

Conducted bug scrub sessions with Development team to determine severity and impact

Performed User Acceptance Testing and Regression Test for product acceptances and release

Prepared business process models; use Visio to create use case diagrams

Spearheaded conversion training to bring on new sites in Florence, SC and Tampa, FL

Developed and delivered classroom and on-the-job training to assist new hires in achieving competency.

Created reports to track KPI using SQL Reporting

Coached negotiators to deliver quality results by providing guidance and suggesting solutions to handle calls and files appropriately.

Supported team managers in providing development and coaching opportunities for Freddie Mac and Fannie Mae Loss Mitigation Negotiators in a call center environment.

Fostered partnerships with business function leaders to identify training gaps.

Created, edited, and maintained departmental policies and procedures.

Acted as a Subject Matter Expert (SME) for investor reporting to ensure liquidation workouts reported correctly

Education

Florida State College, Jacksonville, FL

Bachelor of Science – Business Administration (currently pursuing)

Bachelor of Applied Science – Supervision and Management (currently pursuing)

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