Customer Service Sales

Anthony S. Ricafort

Doha, Qatar

Mobile no. *****408

E mail add. ************@*****.***

OBJECTIVE

To obtain a challenging position so as to fully utilize my skills gained through various training and formations. Opts for a job that offers career advancement and growth.

QUALIFICATIONS

Self motivated, goal oriented, good in oral and written communication

skills. Hard working, well rounded personality, enjoys working with people,

fast learner, very sociable, computer literate and have a great tolerance for

stress.

WORK EXPERIENCES

Ali Bin ali Group of company

Wagamama restaurant (Mall of Qatar)

August 24, 2017 up to present

Waiter/ Bartender

Attend to the customers inquiry and help them decide in choosing their dishes and drinks best for them.

Deliver the dishes they ordered base on their specifications and timings

Assist and make sure that from the start to end they enjoy their food and the experience in the restaurant.

Solve any complaints.

Process payment

Attend to home delivery and take away customers.

Multi tasking

Make sure the cleanliness of store premises

Do some report and checklist in the end of the day

Landmark Retail Group

Home Centre

Dowrath Al Wadi Trading Company Ltd

Kingdom of Saudi Arabia

April 29 2012 – October 30 2014 (Kingdom of Saudi Arabia)

Senior Salesman / in – store trainer

As a section in charge I see to it that the next in line staff which is the salesman, perform their assigned jobs.

Properly determine the moving and slow moving item hence make proper recommendations toward it.

See to it that the proper merchandise display is achieve for the easiest way to entice the customer to buy.

Time to time to train other staff about the company’s current policy, product knowledge and procedure/ system to be implemented by the company.

Responsible in ordering stocking of new items and existing items carried by the store.

Involved in Planning on the display, layout, items to order especially during sale times.

Receiving of stock hence proper documentation and encoding to the system.

Arranged stock to better entice customer to buy hence to avoid pilferage and losses.

Monitor carefully the stock to avoid over stocking and run out of stock.

Hence on the later time of tenure in the company responsible in helping in ordering stocks, receiving stocks, display arrangements and teaching all sale staffs in 9 major departments.

Ceramic Plaza Inc/ Federal Hardware

January 2005 – December 2010 (Philippines)

Store Supervisor/HRO

Responsible for the over all (Planning, Organizing, Leading and Controlling) of the Operations and performance of the store. And accountable in ensuring that the company Vision, Mission and Objective are attained at the most economical manner.

Manage properly the resources available to the store in operating a viable and profitable business unit.

Responsible for the achievement of Sales and OPEX and other KPI of the store.

Plan, forecast and report on sales, cost and business performance hence ensure the proper handling of the store merchandise to avoid shrinkage.

September 2004 - January 2005(Angeles City Pamp. Branch)

Store Supervisor

Assists SM in managing all store personnel & monitoring their individual performance towards attaining corporate goals.

Assists SM in training, motivating personnel & guiding all subordinates w/ the end view of developing & improving individual skills, knowledge & abilities to contribute to better employee performance.

Ensures compliance & objective implementation of Policies & Procedures set by the company for the organization hence ensures that each store personnel adheres to the company rules & regulations.

Ensures that Quality Customer Service is provided at all times.

April 2003 – August 2004 (Guiguinto Bulacan Branch)

Inventory Head

Main responsible for the receipt, inspections and the proper storage all trade items with in the store and to ensure its proper storage and hence its accuracy of store records.

Conducts daily cycle count and if discrepancies arises to conduct investigation to determine causes of stock damage or losses

To identify slow and fast moving items of the store hence the data gather from this will be used by the store for future re-ordering of the said items.

November 2002 – March 2003 (Head Office/Makati City)

Merchandiser

Report directly to the AVP for Operations & to report all assign branch concerned on every branch visitation, make assessment & to make appropriate suggestion.

See to it all Company policy pertaining to proper handling of items (selling area & warehouse) are observe to prevent damage or losses.

See to it proper Display Merchandising is observed.

December 2001 – October 2002 (Baliuag, Bulacan Branch)

Sales Executive

To attend to the needs of all walk-ins customer in a cordial, patient, tactful & courteous manner hence also exercising good Customer Service at all times to ensure customer traffic is converted to sales

Studies & familiarize on the different product lines that the branch carries including product codes, types, sizes & other specifications to impart accurately & relevant merchandising information’s.

To learn & apply the different selling techniques to enable to close more sales transactions.

EDUCATIONAL BACKGROUND

1999 Bachelor in Business Administration major in Management

Polytechnic University of the Philippines

Sta. Mesa, Manila

1995 Secondary education

Delos Santos Urbano Community School

Marungko, Angat, Bulacan

1991 Primary Education

Don Pablo Amisola Community School

Niugan, Angat, Bulacan

I hereby certify that the above information are true and correct.

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