Manndeep Kaur

H.no. Z -***, Gillco Heights Extn., Gillco Village, Sector 127, Mohali

Mob.: +91-819*******: email: adbdfp@r.postjobfree.com

Objective :

To secure a position as an Admin & Hr professional in order to utilize my administrative and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal oriented environment for the entire professional team on board while maintaining extensive customer loyalty.

A result oriented professional more than 10+ years of experience.

An effective team player with strong trouble shooting and problem solving skills.

Ability to support & sustain a positive work environment that fosters team performance with strong communication/ relationship management skills.

A dynamic and hardworking go-getter with abilities to accept challenges & deliver results.

A good communicator with positive attitude, good analyzing power and inter-personal skills.

Always ready for new opportunities and challenges.

Work Experience :

Working as HR Manager from March 2019 till date. Serve Smart Services Pvt. Ltd. deals in telecom industry and works according as their projects and contracts. Looking after all the Hr and admin related issues and provide solutions.

Sam Automation Technologies Pvt. Ltd.

Tenure: June 2018 – Dec.2018

Designation: HR Mgr. cum Trainer (SAM is the Dealer of Lokesh, Mazak, Hurco Fanuc, Mitutoya, Siemens, Mazatrol machines which deals in CNC Metal cutting solutions of growing companies and VMC machines. They also provide service and annual maintenance contracts of CNC Machines with CNC systems. They have own design, development and production centre.

Job responsibilities:-

Workforce Planning and Employment

oImplementing the organization’s recruiting strategy

oInterviewing applicants

oAdministering pre-employment tests

oProcessing transfers, promotions, and terminations

HR Development

oConducting training sessions on Soft skills.

oAdministering on-the-job training programs

oEvaluating the effectiveness of training programs

oMaintaining records of employee participation in all training and development programs

Risk Management

oDeveloping and administering health and safety programs

oConducting safety inspections

oMaintaining accident records

Payroll and Benefits Administration

oProcessing payroll, which includes ensuring vacation and sick time are tracked in the system

oAnswering payroll questions

oFacilitating resolutions to any payroll errors

oParticipating in benefits tasks, such as claim resolutions, reconciling benefits statements, and approving invoices for payment

Record Maintenance

oMaintaining current HR files and databases

oUpdating and maintaining employee benefits, employment status, and similar records

oMaintaining records related to grievances, performance reviews, and disciplinary actions

oPerforming file audits to ensure that all required employee documentation is collected and maintained

oPerforming payroll/benefit-related reconciliations

oPerforming payroll and benefits audits and recommending any correction action

Prism Automation Pvt. Ltd.

Tenure: April 2016 - June 2018

Designation: Admin & HR officer (PAPL is the Dealer/ Distributor of IKA, Testo, Drager, Baumer, Fluke, Dwyer etc companies which deals in electrical measuring Instruments used in Labs, Universities and Pharmaceutical companies. Manage Admin and Hr department, coordinate with Sales executives and maintain reports.)

Job responsibilities:-

Responsible for planning and ensuring systematic induction for all new employees of the designations.

Conduct exit interviews in specified formats and share with Director on a monthly basis.

Follow up for the clearance certificate and ensure final settlement is done within standard agreed timeline.

Manage office supplies stock .

Handling external or internal communication or management systems

Reviewing sales performance

Aiming to achieve monthly or annual targets and Update office policies as needed. Preparation of Reports and Presentation.

Managing meeting and Office Management.

Maintaining confidential database. Also, Liaising with Vendors/Clients and maintaining database records.

Vendor Management and coordination.

Managing Admin Team, keeping control and supervision

Following up for MIS and daily reports as assigned by the Director

Keeping a check on admin expenses. Cost control

Maintaining a clean and enjoyable working environment.

AonHewitt

Tenure: Oct 2012- Dec. 2014

Aon Hewitt is the world’s pre-eminent human resources consulting and outsourcing firm with the resources, expertise, and global reach to solve the most pressing and complex people challenges that organizations face today.

Designation: BOA (Benefits Operation Administrator – Working on client issues, system errors, Applications & Tools. Researching, Compensate allowances, Analysing and Providing solutions. Currently working on TARGET (US client) having more than 3,00,000 employees.)

Job responsibilities:-

Plan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers.

Reporting: Have always been recognized my reporting analysis and expertise on use of MS-Excel Spreadsheet.

Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery.

Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery.

Provides subject matter expertise to supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery.

Serves as primary contact point to client, client team, shared services, and supporting services in the translation of requirements.

Benefits Administration - Providing solutions to improve benefits delivery reduce compliance risk and enable our clients to focus on better strategic issues.

Client Management - Working on multiple clients which include the core client (AON). The core job is to provide a smooth Health & Welfare services to the employees as per their service in the organization.

Workflow Lead - Building the domain knowledge across the team by developing domain based training for offshore colleagues to increase their proficiency with audit reviews (ongoing and just in time training).

Contribute to short and long-term system set-up planning and create strategy as a member of the management team.

Reconciling monthly activity, generating month/year-end reports.

Bhagwati Sales Corporation ( BSC)

Tenure : July 2009 –Sept. 2012

Designation : Hr and Admin. Executive ( BSC is a sister concern of Asha Ram & Sons Pvt. Ltd.. They are the Bread, Biscuits, Chocolates, Essence, Chemical dealers. I support, analyse, prepare the reports and take care of the inventory system.)

Job reponsibilities:-

Assisted in the development of new policies and procedures.

Take care of petty cash.

Provides payroll information by collecting time and attendance records.

Submits employee data reports by assembling, preparing, and analyzing data. Maintaining personal record/files of all the employees.

Provides secretarial support by entering, formatting, and printing information, organizing work, answering the telephone, relaying messages, maintaining equipment and supplies.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Maintains quality service by following organization standards.

Prepare bills, vouchers, purchase orders.

Prepare weekly reports.

Provided administrative support to managers and executives.

Maintain all the record for inventory sales and purchase.

Managed operational details and prepared agendas.

Prepare monthly MIS reports and coordinate with the clients.

Reconcile invoices and expense report.

Working on various applications like Excel, Word, Tally, Outlook.

EXL Service Pvt. Ltd.

Tenure : Dec 2005 –Aug 2008

Designation : Customer Care Executive (Mortgage process)

Job reponsibilities:-

Verify all the documents required for approval of Broker and closing agents.

Verify Licenses for Broker through licensing website and if not possible have to make calls to State Licensing authority in US for verifications.

Working on various applications like Broker Maintenance, Fastrieve, Rightfax, Empower, Outlook and Excel.

Ensure team meets and exceed Stipulated Timelines and Service level Agreements.

Train, coach and motivate team members

Ensure team is aware of all updates and changes in policies/ procedures and processes.

Support and assist the Team Leader in coordinating and preparing MIS.

Implement quality processes and procedures and assist in change management.

Organize trainings and refreshers for existing and new hire employees.

Ensuring that highest service standards are maintained for servicing of clients and maintaining minimum turn-around-time.

Approve Brokers and closing agents.

Assisted in the development of new policies and procedures.

Assisted in the training of new customer service representatives and associates.

Skilled in MS Excel and Word.

Good in Business Writing and communication skills.

Have a good knowledge on Benefits (coverages in US) and Mortgage process.

Excellent in Workbench and TBA (Hewitt tools)

Fair knowledge about IBM Lotus, Mainframe, Lync.

Have undergone extensive training in voice and accent and soft skills.

MBA in HR from SYMBIOSIS, Pune in 2008

Graduate from Delhi University obtaining Bachelor of Commerce degree, 2000

Std. XII, CBSE, with Accountancy, Economics, Management, Mathematics & English, 1997 with 1st Div.

Std. Xth, CBSE, 1995 with Ist Div.

Done Advanced Diploma in Professional Accounting in 2001(Computerized Accounting with Tally 6.3, 5.4) and

done one year Diploma in information and Systems Management from APTECH, Delhi, in 1998

Operating Systems: Windows 98/2K, Windows XP, Windows VISTA.

MS Office 2003, 2007, 2010

Well versed with Internet & other Computer applications.

Date of Birth : 24th Nov 1979

Marital Status : Married

Nationality : Indian

Passport : Available.

Assets : Honest, Confident, Multitalented, Excellent

communication skills, Tact and the ability

to deal with difficult situations, Ability to

work under pressure and with personnel

from all levels.

(MANDEEP KAUR)

SKILLS

EDUCATION

IT CREDENTIALS

PERSONAL VITAE

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