Andrew Prouty

***** ********* *****, *** *****, CA 92129 858-***-**** adbda9@r.postjobfree.com

Summary

Building great teams to delivering outstanding software products

My standout skill is being a catalyst during the entire process of understanding the business needs, leading the team and ensuring the progress and a quality approach in building and servicing an amazing software product.

This is a delivery and operational focus with a collaborative style that ensures individuals understand their contribution in a strategic context.

Hiring and Retaining Talent

Enterprise Grade Software

Collaboration Across Teams

Data Driven Transparency

Operational Excellence

Continuous Improvement

Customer Delight

Requirements Driven

Products & Services

A Pragmatic Methodologist

Experience

Tillster, San Diego CA Senior Director of Engineering 2015 - current

Tillster expands restaurant revenue by providing web, mobile application and kiosks channels. Our primary business is implementing and operating brand-centric ordering applications, with capabilities in loyalty, delivery tracking, coupons and Email/SMS marketing. We guarantee 99.9% uptime and provide ongoing A/B tests & Analytics.

Our customers are restaurant brands including Burger King, Yum! (KFC, Pizza Hut), Baskin Robbins, Jollibee (Smashburger is the best known domestically), Focus Brands plus independents like Godfather’s & Freddy’s.

Senior Director of Engineering

Report directly to the CTO, our Executive leader for Engineering and Operations.

Effective and collaborative relationship with counterparts in Sales and Account, Creative, Product, Data Science, Support along with internally focused departments like IT, HR, Finance and Legal.

Built a positive client-facing relationship as a key point of contact/escalation for numerous customers (i.e. CTO of various Brands). Represented Tillster at Pizza Hut Franchisee Conference.

Initial responsibility of five Yum delivery teams, expanded to include our 50-person QA team (for 14 months) and currently includes Menu Engineering and PMO.

Product Highlights

Combined duplicative software: POS integration, user service, payment service, coupons and loyalty

Re-established development on our menu configuration tool (MenuM8) to enable client self-service, menu population from connected POS and built server-side APIs to expand utilization options

Identified countless software operationally oriented improvements across our 20+ teams, including: component versions, various health checks and tools for deployments, GDPR and troubleshooting

Consolidated and evolved numerous systems/integration: Geomap (Google), in-app messaging (Kahuna), SMS/Email (Silverpop), A/B Testing (Google Tag Manager) and to leverage CDN (CloudFront)

Improved compliance, stability and reduced cost in transition to consistent DevOps practices and tools.

Integrated QA automation logic rather than maintaining a separate framework, while leading QA

Process Highlights

Implemented team callout software and post-incident response process for continuous improvements

Created a time tracking process used by 200+ people and centralized client billing from project managers to finance & account management

Worked with Finance to establish software capitalization methodology for tax savings

Built consensus and then consistency of Jira usage amongst 50+ Jira projects and countless teams

Risk- rationalized QA test plans, release scorecards & deployment verification, while leading QA

People Highlights

Methodically grew our Indian offshore team from zero to 60 people in just over a year

Quickly identified and promoted capable individuals into lead and managerial positions

Maintained low attrition in a company with aggressive project timelines

Created metrics from workflow and time tracking to help flag potential performance management issues

Eliminated QA under-utilization and consolidating offshore teams, while leading QA

Sony PlayStation, San Diego CA Senior Manager, Software Engineering 2012 – 2015

The organizational vision is to be a fast, efficient, high performing engineering organization that innovates on the bleeding edge of tech that delights consumers and is highly differentiating in the industry.

The PlayStation Network is a global network platform with millions of devices & customers, billions in online revenue.

Senior Manager, Software Engineering

Summary Contribution: Provided delivery-oriented leadership to diverse groups during rapid organizational and business growth before/after PS4 launch. I led three teams: Release Management, Configuration Management & Production Engineering

As an Incident Manager, I had a rotating role to lead a coordinated response during platform incidents

Release Management managed change, both orchestrating internally and coordinating externally.

Configuration Management provided tooling to support software promotion from Dev to Production.

Production Engineering spawned multiple teams: Production Support, Monitoring, Incident Management and became Engineering Operations.

Engineering Operations deployed all software changes into production plus monitored during other change types and important business periods. We are responsible for service availability and other platform-centric operational/scalability matters like logging, metrics and capacity planning.

Product Highlights

Meaningfully identified and summarized process status across all system for ongoing monitoring

Approached health checks with promotions following Development to Production with checkpoints

Propagated a platform-wide request ID to understand usage, create call trees and empower debugging

Built a comprehensive menu of platform-wide Splunk dashboards

Integrated Source Control to Defect Tracking for shared visibility, compliance tracking and time savings

Created a platform-scale programming virtualized environment for individual/team enablement

Solved impactful password vault configuration problems with synthetic transactions and monitoring

People Highlights

Established business-themed happy hours around business events. Organized 12 for our entire site (200+ people per event). Promoted & organizer with innovation events (hackathons, Google IO, etc.)

Very low attrition. I lost only 1 person due to a unique personal circumstance.

Established new offshore centers in Ensenada & Monterrey, moved most of my offshore to Ensenada.

Enabled platform troubleshooting by obtaining sensitive non-encrypted debugging PlayStation units

Purchased monthly game titles for employee game library and built/supported two highly visible interactive PlayStation centers in our building’s reception area

JDA Software, San Diego CA Senior Director of Software Development 1993-2011

JDA is the leading provider of end-to-end, integrated retail and supply chain planning and execution solutions.

GE Retail Systems became Escalate Retail which became RedPrairie Corporation and finally JDA Software.

Ever-Increasing contribution from a programmer/analyst, supervisor, manager and ultimately leading:

1.Product Development/Engineering of the flagship product suite for our business unit and also

2.DevOps comprised of Oracle DBAs, software configuration management and development operations (deployment/installation) company-wide.

Senior Director of Software Development 200*-****-**+ team size

Product Suite Engineering, internal applications and DevOps/Shared Services

Director of Development 200*-****-** team size

Product Suite Design & Engineering, internal applications and DevOps/Shared Services

Manager of Product Engineering 200*-****-** team size

Design & Engineering of the Product Suite

Supervisor of Product Engineering 199*-****-** direct reports

Design & Engineering of Inventory, Warehousing, Merchandising, Customer Service & Accounts Payable modules.

Programmer Analyst 1993-1995 individual contributor

Summary Accomplishments

Technology owner of the company's most valuable asset, our product with $10,000,000+ annual profit.

$2,500,000 divisional budget oversight for 50 personnel (onshore/offshore) and PCI PA-DSS audits.

Customer/prospect rapport on advisory board, conference presentations and designs. Including Sony, Mor Furniture, Jerome’s, Raymour & Flanigan, Slumberland, Leon's, Sleepy's, La-Z-Boy, HomeDepot.com

Create organizational stability, product viability and innovation vision while I reporting to 10 different managers, under 4 different companies and 5 different owners in 4 different office locations.

Recognized domain expert from business process to technical aspects with large-volume, mission-critical enterprise transactional solutions for large Home Furniture/Electronics/Mobile retailers in the areas of sales, merchandising, customer service, inventory tracking and warehousing.

Own critical technical partnership relationships with Oracle (databases, Application Servers...), Atlassian (Jira, Confluence...), Flexera (InstallShield, InstallAnywhere), Quest (TOAD) applications. Perform solution reviews, negotiations, escalations, licensing, training, references and occasional conferences.

Present to Executive Management for Product Development and Business Unit Reviews.

Build and lead diverse teams with low attrition. Manage/mentor/work with product management, UX, programmers (C/C++, Java and Oracle PL/SQL & Forms), data model/architects, development managers, project managers (PMP), Oracle DBAs, configuration analysts, build engineers and system administrators.

10+ continuous years of offshore work as the key driver from RFP to successful operations, including transitioning between three different partners over that time due to external business factors.

Negotiated priorities with sponsors: executives, product management, client/prospect funded and support/maintenance. Prioritize shared-services team projects with company-wide implications.

Constantly considered objectives, requirements, architecture, implementation to well past deployment.

Product Highlights, my Software Portfolio team responsibility

Directed all development from product road-map to client/vendor funded and support-driven. The entire SDLC from project definition to requirements, architecture, analysts, programming, implementation and supported ongoing production needs with maintenance patches across different production versions.

Performed enhancements and web migrated 15 million lines of B2C and B2B retail applications (on-premise and hosted). Required decisions to build/partner or re-write (i.e. Point of Sale, reporting) of solutions. Managed numerous 3rd party dependencies.

Key driver on product life-cycle decisions based on benefit vs. cost. Evaluated acquisition targets, build/partner decisions, module deprecate/re-write and hardware/platform decisions.

Planned road-map features and release schedule with product management, QA and design/beta partners.

Services across 4 business units, my internal applications & DevOps/Shared Services teams

Implement/administer tracking systems (defect tracking, content/help desk, time tracking and billing). Consolidate systems Remedy, Bugzilla & Jira into integrated bug, support and time/billing systems.

100+ Oracle database maintained, and schema changes applied (SQL Server or Oracle) as a part of packaging install/upgrade and publish schema documents and Entity-Relationship Diagrams (ERDs).

Provided multiple CICD choices (a) on-demand (programming or QA initiated), (b)-event driven at code check-in or (c)-daily builds. Project environments, code merge, build/releases process, escrow...

Collaborated with QA, support and clients directly for feedback and continuous improvement.

Project / Process / People Highlights

Delivered 100s of funded engagements, 1,000s of releases (enhancement/patch/hot fix) and 10,000s of change requests. Balanced changes, perceived value, scope with risk and required timeline.

Built results-driven culture: Begin by gaining an accurate insight into the business needs and translating into objective-management within Development. Next is oversight from requirements into construction of the “best” solution. Finally, successful milestone/release delivery result in a culture with ownership pride. Methodology, metrics, processes and productivity are constants.

Created self-service install for non-technical users after long-term focus on operational efficiency through delivery. Applications are complex with 1,000s of parameters, narrow maintenance windows, have high transaction volume and large data sets.

Increased value while limiting risk with world-class retailers via methodology choices on small projects to major 100,000-hour initiatives. Vary local/remote/offshore teams or sub-team techniques from waterfall to agile/iterative with interviews, demos, prototypes, etc.…

Education

SDSU Graduate Program: Advanced Certificate in Web & Mobile Application Development (2014 online half of Masters)

UC San Diego: Bachelor degree in Computer Science (1993)

UC San Diego: Bachelor degree in Management Science (Economics) with math minor (1991)

#1 in High School class (1988)

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