Project Manager

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Sarah High

Neenah, WI Summary ***** **0-Sr. Business 585-of Qualifications 2583 Analyst *********@*****.*** Self-motivated, innovative, and result-driven Business Analyst with an extensive background in providing strategic planning, managing change and projects, configuring systems, building relationships, exhibiting exceptional customer service, and implementing continuous improvement efforts in dynamic, fast-paced, and ever-changing industries.

Change Business Critical Computer Reporting Agile/SharePoint/Scrum & Management Development Analytical Skills & eRoom Documentation Thinking Project Presentation Negotiation Stakeholder Complex Test Business Planning/Management Problem Analysis Skills & Skills Vendor Management Solving Management Leadership Organizational Time Interpersonal Verbal/Learning JIRA/Agile Management Nonverbal Management Central & Teamwork Skills & Planning Communication (LMS) Skills Systems PROFESSIONAL EXPERIENCE

CONSTELLATION - EXELON

Part Key Business Contributions: of an implementation Analyst IV team for a new CRM platform. Acted as main liaison to the Business and project stakeholders. 2019

Successfully project. Maintained Analyzed Participated Maintained and project and and elicited researched drafted contributed timeline and project proposed reaped and to documentation. stakeholder ensured project CRM US platform. that requirements VENTURE meetings. milestones Appleton, and were analyzed met, WI as well their as value, overall risk project and needs. overall impact to the Trained facilitated and Project complete Coordinator and training mentored project sessions, (deliverables. Contract) teams onboarded on the Directed accurate new project and and fundamental outlined vendors, project and use collaborated of test sprinting metrics procedures with and various burndown and teams timelines. charting to initiate, and Defined drove execute, 2019 and all meetings Key Contributions: related to scrum and sprint planning.

Successfully new Agile o work The devise been applied structure project required a way my had knowledge that to if organize been the would company heavily of eliminate the Agile remaining using were methodologies the SharePoint to need adopt project for JIRA double to work for or fully project Agile and data vet to Central) tracking out entry accelerate the out options and (much of project SharePoint the for akin need the completion. to for implementation JIRA)(which additional . I would was budget able have of to a o o spending. Worked within all Devised distributed placed the data on SharePoint Sprint a with SharePoint)training into an the capacities online sprints. development that plan and . would and paper trained allow team copy the the and of team team documented was in to able the move processes to rules, and devise budget resource of a Agile way the to guides sprinting, remaining create (which a such project Virtual I as also the workload Scrum created below, Board and and and Sarah High

Neenah, WI 54956 920-Sr. Business 585-2583 Analyst *********@*****.*** 2 P a g e

o Acted ** *Sprints as Burndown Task Agile Weekly Resource Sprint Sprint Scrum Reporting: the Lead Status began Terminology Capacity Retrospectives Meetings Sprint Workload Scrum Test Charting (at Not Planning 1 Management Metrics/Master week Started, (Kanban, Management (Tuesday for:Burndown In Progress, Sprint, AM Task, Charting Blocked, – End Scrum of Complete) day Meeting, following Backlog, Monday)etc.) ***

Through track and the streamlined implementation and organized of my Agile the work plan management and design, the process. project timeline and budget were steered back on SCHOOL SPECIALTY Greenville, WI

Developed Business Analyst a detailed II project and deployment plans to monitor and track progress on several projects, defined 2018 system and system, predominately product which requirements. was for the focused STOP Selected, on the improving Threat: formulated, Active business Shooter and functions facilitated Training and the Program practices execution (across Guardian)of a new various . learning Cooperated aspects management of with the numerous company, (LMS) company management and risks, groups and system additionally to characterize for both Guardian generated system program comprehensive goals, elicit and for group the supporting company. needs, and project Performed set requirements documentation gap analysis, and that assessed content detailed for project the all learning impacts results obtained. Key Contributions:

Efficiently system. Collaborated and Served implementation. Worked the use interactive of o o o o closely as JIRA trained Organize Groom Develop Identify Subject with to capabilities. with do various a the gaps the project third-the the Matter backlog following: work Program and party company timeline risks Expert vendor Manager groups for responsible work to design, to on develop the develop, accurate for a Kanban supporting and use implement of board the the newly for learning remaining a implemented new system management project complete learning work and system management with employed content after THRIVENT FINANCIAL Appleton, WI

Facilitated resolution training Key Business Contributions: curriculums. Analyst and the end-identification (Contract) to-end testing of potential efforts, and business oversaw opportunities, the specification, for the configuration, client service and team, implementation coordinated 2017 to of 2018 defect new Sarah High

Neenah, WI 54956 920-Sr. Business 585-2583 Analyst *********@*****.*** 3 P a g e

Was operating Regulated agents. Functioned Established documentation Acted the as o o o o o Subject a environments key curriculum, as Scrum Backlog Sprint Sprint Project myself a member of troubleshooting Matter all Retrospectives Capacity Meetings Forecasting grooming troubleshooting as of certification Expert and the an Planning/new Agile lead for and lead e-team the point Applications Reporting outputs for issues Task design, and the of sizing for as learning *and *contact development, out Sprints an LMS and interim content of and Learning Agile management in were e-Scrum ensuring Central Applications. management evaluation, 2 Management weeks Master system the in for:organization, login length*accurate and Systems during e-Applications. * management, for and the Thrivent execution onboarding Independent. resolution, of process application and for APPVION Appleton, WI

Pricing Managed Aided results, Key Contributions: quarterly to Analyst all clients aspects financial and of management, client forecasting accounts obtained procedures pertaining from and to financial, general price projection client gap, risk interactions analytical methodologies and procedures. customer subsequent pricing to the sheets presentation and pages. 2017 of

Established potentially Documented Effectively customers Updated and and save performed and quarterly maintained their annual documented lines cost cost, revenue customer of projections business. gap a set cost. and price of recommendations risk for pages my analyses assigned and verified in clients. order of them various to against establish methods company an and accurate avenues tax, shipping snapshot in which and of freight Appvion all assigned costs. could OSHKOSH DEFENSE Oshkosh, WI

Organized engineering action Sr. Configuration items. and personnel Drafted, led all Specialist defect compiled, during and meetings, change and translated management and successfully impact efforts statements transformed for a company into strategic official program, engineering decisions liaised into change with project various requests requirements executives with the 2016 aim and and of presented Key ensuring Contributions: to timely the Government. turnaround and precise compliance with change requirements and project needs before being

Successfully Accumulated findings Established vehicles. Created Established and to internal myself an maintained constructed, all efficient change as management a key process a maintained management complete driving in and which force repository governmental and information for to arranged manage project of overall an representatives timelines, the from active turnaround project the JLTV requirements project documentation project for of engineers defects sign-SharePoint off.adherence, and and in changes processes. various site. and to overall areas be made project and to presented the scope. JLTV Sarah High

Neenah, WI 54956 920-Sr. Business 585-2583 Analyst *********@*****.*** 4 P a g e

COMCENTIA HUMANA INC. ASSURANT HEALTH Metrix LLC Milwaukee, WI Business Analyst 2011 to 2015

Comcentia Responsible assessment was Key Contributions: tasked with (logs for Contract) conducting the and overall project project user documentation interviews, timeline and as gathering were analysis, pertinent business as well for requirements as the project implementation documentation and compiling of a and new requirements presentations. ERP system. matrices, In addition,2015 risk

*Established design Acted gaps. *At Humana, as documents. the accurate lead Assurant in interviewing project and documentation Metrix stakeholders LLC - I worked in the and form reaping as a of contractor requirements project requirements, for matrices, New Resources while Visio diagrams also Consulting. analyzing and functional *risks * and Humana Organized provide Affordable Key Contributions: the Inc. and Care consumer (Contract) conducted Act. with meetings the most with applicable other co-workers and affordable to establish health the care requirements needs to accommodate and needs of the provisions corporation 2014 of the to

Compiled to Presented and management submitted accurate risks business and for and approval. non-precise cases conformance and business state issues, specific cases gathered on requirements the effects business of in major prerequisites, accordance government to and the decisions Affordable inscribed, and analyzed, Care submitted Act (defined, ACA)them . Assurant Conducted projects. Key Contributions: Acted Health interviews as (the Contract) key with project users, stakeholders, lead for collated and obligatory project developers, matrices, risk leg negotiations assessment logs, for several and project large documentation. company 2011 to 2013

ICD-Project) project Agent other vendor 10 relevant Licensing matrices testing o o o o Project: and Established and month Acted the and Due team was Functioned support was efforts project testing functionality deployed made to and Initiated, members, & a as earlier my Commissions core of timelines. the for software sure once efficient documentation as myself lead a individual successfully than new a executed, the they the Point at for projected)as system this company management and translated the were the Project: of stage responsible all construction and lead Contact/and post file on necessary, . was before completed in in schedule that codes go-Acted less charge and able Subject live was moving for were time organization as of for to training. formatted securing (of the the I move the than the implemented Matter was establishing forward ICD-Lead ICD-performance expected the able 9 and 10 through Expert Test to of go-to towards Project ICD-project drafting live Manager; effectively the into during between 10 FTP date ICD-of the code (work go-Medical project gap transfer up go-9 crosswalk. live. created to translation get by live. company and and ICD-2 my requirements Coding with months effective risk 10 a team project medical Ensured 25 analysis, officials crosswalk Translation/external and to communication plan, finish the code and utmost and and new vendors. timeline, and translations maintaining this vendors; supervised Crosswalk accuracy software oversaw piece with and in a Sarah High

Neenah, WI 54956 920-Sr. Business 585-2583 Analyst *********@*****.*** 5 P a g e

Output o (Affordable Served change management as Care a Test Act Project)Lead meetings in : charge and of maintaining, advancing tracking new system and resolving formatting project through defects. FTP, facilitating all

**Additional o o o o Developed requirements. Established healthcare and Established anddefinition thewith Oversaw and Affordable conduction managed development Experience the and a myself corporate retrieval all requirement Care of accommodating output as of meetings as Act a a the of Support one-requirements (testing ACA)qualifications project shot with matrix . for Specialist/trigger plans colleagues. lead said which and on for essential packets job the needs, Tester the permitted through output Affordable and for with for ACA the the of Metrix the consistent the publication print claims Care aim new LLC materials.of mainframe Act policy (providing Milwaukee, production (of ACA)packets new, following system policy applicable WI) following and packets – in documentation 2011*the compliance and the coordination and * affordable defined of EDUCATION

Business Analysis Bachelor Body of of Arts, Knowledge Spanish, (BABOK) 2011 Professional University Training Development of Sales Wisconsin Force - Milwaukee, Admin Level Milwaukee, I Development WI Training*

(*Sales Force course completed, official test pending until next available testing date) VOLUNTEER

St. Vincent De Paul January 2017- 2018

Achievements: Tagged, sorted, put away clothing and other donated items within the store. Assisted customers. Walkers Point Community Clinic 2009-2010

Achievements: Provided Spanish translation to patients of the clinic, scheduled appointments, organized the pick-up of patient medications, made phone calls in Spanish to households to schedule and confirm appointments, took patient vitals.

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