Manager Customer Care
Resume:
CURRICULUM VITAE
Janet B. Delgado
Baghdad Street 29, Maidan Hawally Kuwait
SUMMARY OF QUALIFICATIONS.
O B J E C T I V E S
To obtain a suitable position on your esteemed organization, where I can utilized my qualification and hospitality experienced to carry out my duties efficiently and to develop a successful career.
P R O F E S I O N A L E X P E R I E N C E
LUMIERE DES ETOILE HOTEL SUITES – Al Zuba St. Block 11, Building #15,
Maidan Hawally, Kuwait
HOUSEKEEPING MANAGER
January 6, 2019 up to present
Oversees the Operation of Housekeeping Department
Hiring and Training Staff
Developing Staff schedules.
Purchasing cleaning supplies and equipment.
Working with Hotel guest who have an individuality needs.
Coordinating housekeeping needs with other hotel department managers.
Performing cleaning tasks when staff don’t show up for work or the team is shortage of manpower.
NEW PARK HOTEL - Wasel bin Ata Street, Block 9 Bldg 10 Maidan Hawally
Housekeeping Management / Incharge.
May 1, 2018 – December 31, 2018
Incharge of day to day Operation.
Handling Housekeeping daily Operation.
Dealing with suppliers in terms of purchasing such HK Items.
Direct contact with the HR and Finance Department.
Duty Manager as per Hotel schedule.
Relieving Reception Staff for Check IN / OUT.
NEW PARK HOTEL - Wasel bin Ata Street, Block 9 Bldg 10 Maidan Hawally
Senior Housekeeping Supervisor
February 1, 2017 – April 30, 2018
Duty Manager as per Hotel schedule.
Being Incharge in absence of the Assistant HK Manager.
Managing all Purchase request and orders with regards HK Items and supplies.
Taking care of all HK Stores, ensuring that all are in order and keeping the cleanliness in each area.
Operates touched cashiering system and wish plan ( Room discrepancy)
Checking and finalizing laundry reports and invoices for monthly settlement.
Making the Monthly cleaning schedule and assures the hygienic and cleanliness of the Hotel.
Doing the Monthly attendance for Salary payment and following up all HRD issues for the Staff includes Vacation and Public Holidays
Monitored sales revenue through mini bar items
Keeping in touch with Engineering and Maintenance for all tasks that need to be done and keeping all Machineries in good condition.
Setting up rooms based on packages.
Assist the housekeeping manager in leading the housekeeping team.
Help the staff to provide 3 Diamond services to all guest.
Ensure that all guest rooms and guest arears are clean according to preferred standard
Supervised the task of the housekeepers by giving some Training, assuring that everyone is doing the right way.
ROYALE HAYAT HOSPITAL - Jabriya, Kuwait
Senior Housekeeping Supervisor/Clinical In Charge
September 11, 2014 – January 27, 2017
Assist the housekeeping manager in leading the housekeeping team.
Help the staff to provide 3 Diamond services to all guest.
Ensure that all guest rooms and guest arears are clean according to preferred standard
And supervised the task of the housekeepers.
In Charge of day to day operations in surgical unit, labor room, IVF, SCABU and all public arears
Ensuring that it is free of debris and disinfected.
Assuring that all the staff is having safety precautions in dealing with those restricted area.
ROYALE HAYAT HOSPITAL - Jabriya, Kuwait
Senior Housekeeping and Clinical Supervisor
September 16, 2010 – October 10, 2014
In Charge of day to day of HK attendant and give a daily briefing in every shift.
Check the discharge, arrival and out of order room.
Handling guest complains with regards to housekeeping task or cleanliness inside the room
Making productivity report, maintenance slag list, machine inventory and HK ROTA.
Report directly to Executive housekeeper
Ensure the safety of the staff is being applied as well.
ROYALE HAYAT HOSPITAL - Jabriya, Kuwait.
Housekeeping Clerk
January 27, 2007 – September 15, 2010
Relieves the floor supervisor on their OFF duties.
Report immediately to the Executive Housekeeper for all the feedback, complains and problem of the staff.
In Charge of day to day operation of housekeeping department.
Handling of incoming and outgoing telephone calls. Do report for emergency incidents.
Update daily hospital information and take messages for any guest request.
Prepare monthly report and handle guest and admission complains.
Assist in flight reservation and confirmation, flight changes or re-routing of the HK staff going for vacation.
Logged guest comments and suggestions and make monthly inventory for the machines
In Charge to request HK supplies and staff files for Training and Appraisals
Prepare a monthly ROTA and vacation leave of all HK staff.
E D U C A T I O N
NOTRE DAME OF MARBEL UNIVERSITY - Koronadal, South Cotabato
Bachelor of Science in Commerce Major in Management.
School year 1999 – 2000
King’s College of Marbel Incorporated – Koronadal, South Cotabato
Secondary
School Year 1992 – 1993
Barangay Magsaysay Elementary School – Koronadal, South Cotabato
Elementary
S. Y. 1987 – 1988.
T R A I N I N G C O U R S E S
Safety and fire training
Empowerment Training – Decision making authority levels, resolving guest complains.
Banyan Tree Hotel and Resorts Root
Orientation Training and Service Standards
Customer Care Training
Training how to set and arrange the rooms in terms of discharge, arrival and how to do the guest request.
Financial Literacy and Entrepreneurship Development Training
A W A R D S AND C I T A T I O N S
Employee of the Month Awardee (month of April 2008 and February 2009)
5 year Service Awardee @ Royale Hayat Hospital
10th year Service Awardee @ Royale Hayat Hospital
Become Clinical In Charge @ Royale Hayat Hospital
Executive housekeeper In Charge in absence of Executive Manager.
CHARACTER REFERENCES
Mr. Shady Ashmawi
Sales / HR Manager
Lumiere Des Etoile Hotel Suites
Ms. Vaneza Policarpio
Operation Manager
Lumiere Des Etoile Hotel Suites
Romani Adly
Finance Officer
Lumiere Des Etoile Hotel Suites
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