Swathi R

Contact Number : 630-***-****

Email Id:adbd9r@r.postjobfree.com

Professional Summary:

I am a dynamic Techno Functional Business Systems Analyst with an overall 11+ years of strong experience and expertise as Business Analyst, Software Development and Project Management in various complex Projects.

Professional Synopsis:

Excellent domain knowledge in Insurance, Manufacturing and Banking domain.

Over 7 years of working experience as a Business Analyst/ Business Systems Analyst that includes experience in project based on technologies like Mainframes, SQL.

Strong in Designing and Implementing Applications that span to Mainframe and Job Control Language.

Expertise in end-to-end of software products development viz., from requirement analysis to system study, documentation, development, testing and implementation.

Extensive experience meeting with stakeholders and SMEs for requirement elicitation and documenting the same for the respective technology.

Demonstrated abilities in analyzing information system needs, evaluating end-user requirements, data flows, custom designing solutions, trouble shooting for complex information systems management.

Expert in documenting the project plan, Business Requirements document (BRD), Use case specifications, Functional Specifications (FSD).

Collaboratively worked with the Testing teams in creating Test plans, Test cases and Test Scenarios.

Expertise in process engineering, mapping (recognizing gaps between current situation and desired outcome) and project management methodologies.

Strong in problem solving and technical skills- coupled with confident decision making for enabling effective solutions leading to high customer satisfaction.

Adept at carrying out risk analysis, impact analysis, project reviews, Performed Feasibility analysis and gap analysis on vendor/third party tools.

Excellent management skills with proven ability to lead big teams. Managing onsite - offshore model execution of projects. Excellent communication skills, proactive in giving suggestions and result-oriented team player.

Technical Skills:

Documentation tools : Jira, Confluence

Computer System : IBM Mainframe

Programming Languages : JCL, COBOL, DB2, VSAM, CICS, IMS-DB, IMS-DC, MQ, ISPF panel and IDCAMS

Special Software : Panvalet, DCCS, File-Aid, IBM File Manager, IBM Debug tool, Xpeditor, QMF, SPUFI, CA7, IBM Fault Analyser, DB2 and IMS DB/DC

Office Tools : MS Excel, Powerpoint

Data Formats : JSON, XML

Education: Bachelor of Technology (Computer Science and Engineering) 2003- 2007

Domains: Banking, Insurance and Manufacturing.

Certifications / Achievements:

DB2 technology (DB2 fundamental Concept)

Certificate in Manufacturing Concepts(FCT)

System Z – CICS Foundation

Cloud Computing (General)_Foundation

BigData and Hadoop Ecosystems Foundation

PROFESSIONAL CAREER:

Nationwide, DesMoines, IA May 2017 – Till Date

Project Name: Business Owners and Workers compensation

Environment: IBM Mainframes, Windows XP Professional, Z/OS, COBOL, JCL, and CICS, SPUFI/QMF, DCCS, IBM FILE MANAGER, IBM DEBUG TOOL, IBM FAULT ANALYSER, FILE-AID, CA7, XPEDITOR, DB2, IMS DB, VSAM.

Role: BA/QA

Description:

Nationwide Mutual Insurance Company provides diversified insurance products and bulk of its revenue comes from Automobile and Property insurance.

Nationwide has a myriad of Legacy IT systems residing on the Mainframes which cater to quoting, policy issuance, and policy servicing of Nationwide’s Property & Casualty insurance customers. Of this large number of systems, there are 23 different systems which support the Personal Property lines of business. The legacy code base includes COBOL, Cold Fusion, VB and SQL with DB2 and IMS as the databases. 6 out of the 23 systems drive the core insurance functions such as product determination, underwriting and rating. 9 systems act as front-end systems used by the various insurance agents and customer service representatives. These systems interface with the 3 core systems mentioned above. The other systems are peripheral systems such as billing, data gathering systems and data warehousing systems.

Nationwide has begun a program to implement business simplification and technology modernization in support of its personal lines businesses. TCS has been chosen as the vendor partner for this strategic program. There are three phases planned for the business simplification and technology modernization. TCS is expected to partner with Nationwide to deliver projects under the identified phases. The first project of this strategic initiative is the Personal Property Business Rules Extraction project.

TCS deliverables that are delivered through this project form the foundation blocks of modernization. The Business rules that will be extracted will be externalized into the new business rules platform which is critical for the modern insurance IT systems. The System discovery documentation will give the in depth understanding of the existing legacy systems which will provide inputs for the modernization process.

Responsibilities:

Meet with the project sponsors, SMEs and Stakeholders to understand the current system and the proposed enhancement and to make sure the requirements elicited are meeting the expectation and document the same

Gathering business requirements and documentation of requirements for application development – Conducting brainstorming sessions with stakeholders and end users for requirement analysis and ensuring that the requirements fall under the scope and budget of the project and documenting the same

Conducted the Joint requirement documents (JRD) with the cross functional team to analyze the high level requirement documents

Created technical design and code analysis

System test plan creation based on the requirement and design document

Worked with the Production Support team: Providing incident ticket resolution within the given service level agreements by doing impact analysis of the system.

Production implementation activities: - Involve in Monthly Production Installs and coordinate with all stake holders involved in Implementation for successful deployments

Conduct walkthroughs and JAD sessions.

Involved in writing test plans, defining test cases, test scenarios and data sets developed and maintained test scripts, analyzed bugs and interacted with development team in fixing the errors.

Support and coordinate the regression testing for the project.

Writing test scripts and scenarios for the User Acceptance testing and verifying the same with SMEs and creating test data required to perform User Acceptance Testing

Interacted with vendor and technical team for requirement gathering and translation of Business requirements to technical specifications for application development

Coordinate with technical leads for determining when fixes will be promoted to test environments. Coordinated the User Acceptance testing with the end users.

FCA US LLC, Chrysler ICT, Auburn Hills, MI, USA April 2016 – May 2017

Project Name: Central Supply - Chrysler

Environment: IBM Mainframes, Windows XP Professional, Z/OS, COBOL, JCL, and CICS, SPUFI/QMF, DCCS, IBM FILE MANAGER, IBM DEBUG TOOL, IBM FAULT ANALYSER, FILE-AID, CA7, XPEDITOR, DB2, IMS DB, VSAM.

Role: BA Onsite Coordinator/Lead

Description: The Supply organization is responsible for all activities related to forecasting, ordering, tracking, monitoring and managing material flows and product build (scheduling) and distribution on a global basis. This includes the coordination of all transportation and routes with the carriers. Supply manages the execution of the extended supply chain from point-of-origin to point-of-consumption, and plays a key role in sourcing decisions. The core functional processes of Supply are:

• Material Supply Operations

• Global Logistics and Customs

• Material Control Operations.

Responsibilities:

Requirement gathering from business users for new application enhancements and translating to business requirement documents

As an Onsite lead/coordinator for mission critical application support and maintenance

Leading communications and calls with users for resolving Incidents

Providing required technical/functional assistance for project teams when required

Key role in suggesting possible improvement in current application and execution of multiple POCs

Coordination and communication with various groups like DBA and MQ teams for project activities

Status tracking of progress on Incidents and enhancements

Ensuring quality and on-time delivery by our team while strictly complying to standards and SLAs.

Prioritizing and allocating the tasks to offshore team and coordinating with offshore leads

Maintain the artifacts and documents to meet the SQA ratings.

Understand and protect the rules around PHI (Personal Health Information).

FCA US LLC (Formerly “CHRYSLER GROUP LLC”), Hyderabad, India Nov 2009 - March 2016

Project Name: Plant Supply – Chrysler

Role: BA/Technical Lead

Description: Supply is a one of the portfolios in the IT Services that TCS provided to FCA US LLC (Formerly “Chrysler LLC”). Supply portfolio is responsible for all activities related to forecasting, ordering, tracking, monitoring and managing material flows and product build (scheduling) and distribution on a global basis. This includes the coordination of all transportation and routes with the carriers.

Supply manages the execution of the extended supply chain from point-of-origin to point-of-consumption, and plays a key role in sourcing decisions.

The core functional processes of Supply are:

Material Supply Operations

Global Logistics and Customs

Material Control Operations.

Applications:

Assembly Receiving and Shipping System – The purpose of the application is to track the parts coming in and going out of a plant and the processes it goes through from the time the parts comes in to the plant until they are shipped out of the plant.

Yard Management - Yard Management System controls and manages the entire trailer loading and unloading process from the moment the trailer arrives at the plant, until it exits the plant. Computer terminals are placed in the switch trucks. Trailer move requests are prioritized by the system based on the needs of the plant, and sent directly to the switch truck driver’s vehicle. This allows for more efficient management of the move request, via direct, wireless communication between the dock supervisor and the switch truck driver. The system is flexible, allowing for various physical plant attributes, plant operating procedures and controls. Most important, Yard Management allows anyone to dynamically track and follow the current status of any trailer move.

Stock Status - The system includes all functions of variety of subsystems forming a comprehensive integrated Material Control System (MCS). The system tracks part activity from initial part setup by corporate releasing to final part usage in built vehicles, and to support the real time and periodic information needs of Assembly plants, corporate, supplier and government users and interfacing systems.

Canadian Imports – This application deals with the imports of Production parts, Service Parts, Non-Production Parts and Vehicles imported by Chrysler Canada into Canada. CAIP system creates Recons for inadequate data; calculate customs duty and GST on the shipments and sends details to Canadian Government.

Responsibilities:

Requirement Analysis: Analyze the requirement document and check for the feasibility of the same. Interact with client and understand the requirements and discuss for the approach

Requirement Analysis to understand the client’s business and measure the impact of the new changes in the existing system

Prepared comprehensive Functional Requirements Document and non-functional from the gathered requirements.

Conducted brainstorming and JAD sessions with stakeholders and end-users for requirement analysis and documented the same.

High Level Design: The agreed upon approach or the proposed approach is then documented.

Low Level Design: Document the impact analysis and component design and get sign off on the same.

Make test plan document for the implemented module.

Development and Implementation: Develop the application/module as per the proposed/agreed upon approach.

Unit testing and System Integration testing: Testing the developed unit and entire application to check for consistencies to ensure quality deliverables.

Quality Management: The Quality Management of the deliverables is done as per iQMS tool.

Production Support: Supporting 5 applications to address any production queries/data issues/bug/Job abends, tracking is done by TTTS (Trouble Ticket Tracking System).

Service Request: Handles Service requires that are raised by user which are tracked through SeRV-CQ (Clear Quest) tool

Environment: IBM Mainframes, Windows XP Professional, Z/OS, JCL, COBOL, VSAM, CICS, IMS-DB, IMS-DC, MQ, ISPF panel and IDCAMS, DB2, IMS and VSAM, File Manager, IBM Debug, Panvalet, DCCS, Tritune, SDF, Savers, IBM Fault analyzer, SPUFI, QMF, TTTS, SeRV-CQ, DRIVE IT and CA7.

ABN-AMRO Bank, Mumbai, India Aug 2008 – July 2009

Project Name: ABN-AMRO Bank

Role: Team Member

Description: ABN AMRO bank is one of the largest Bank The project is about developing and providing support to Changes as per the new business requirement, identifying the defects, troubleshooting the Live issues and provide the immediate data fix.

Responsibilities:

Requirement Analysis: Analyze the requirement document and check for the feasibility of the same.

Maintain defect log along with the resolution for defects using CA tool. This prevents the occurrence of same defect in future.

Design and implementation of enhancement change request.

Implementing change request according to the specified standards and follow the process specified by clients

Involved in documentation which includes preparing requirement document, estimation and approach document for change request.

Preparing functional/migration documents for applications

Discussions of ways to improve the existing system

Environment: : IBM Mainframes, Windows XP Professional, Z/OS, COBOL, JCL, DB2 and IMS DC, Repository and File Aid.

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