Customer Service Manager
Resume:
Name:
Steven Daniel B. Archival
Address:
***-*-* **** ** Abril Street, Labangon, Cebu City
Contact Number:
E-mail:
adbd2w@r.postjobfree.com
Birthdate:
April 18,1994
RESUME
OBJECTIVE:
To become a part of a hospitality organization wherein the knowledge and skills I acquired through training in the academe will be applied thereby contributing to the attainment of the organization’s philosophies.
WORK EXPERIENCE:
Presently on Call in Housekeeping Dept., Kitchen & Banquet
HOLIDAY PLAZA HOTEL
F. Ramos St, Cebu City
EDUCATIONAL BACKGROUND:
COLLEGE:
UNIVERSITY OF CEBU – Main CAMPUS
Sanciangko St. Cebu City
Degree: Bachelor of Science in Hotel and Restaurant Management
2014– 2019
SECONDARY LEVEL:
Little Angel Montessori School of Cebu
Punta Princesa Labangon Cebu City
2009 – 2013
ELEMENTARY LEVEL:
Little Angel Montessori School of Cebu
H. Cortes St., Banilad, Mandaue City
2003-2009
SEMINARS ATTENDED:
Customer Service: Gaining Loyal Customers Through Excellent Service
The Role of Human Resources in Developing Organizational Culture
Communication Skills and Quality Assurance for First Line Employees
Discovering Food and Beverage Service Industry: Leading to Career Development and Opportunities
Productive Housekeeping Operation: Key to Attain Guest Satisfaction
Integration of Personality Development and Work Ethics: Road to Better Career Enhancement
SPECIAL SKILLS:
Experienced in Housekeeping Equipment and Bed Making Procedure during my OJT at Cebu Business Hotel and Holiday Plaza Hotel
Worked as a Bellman during my OJT at Cebu Business Hotel
Was assigned in the Kitchen Department and Banquet during my OJT at Holiday Plaza Hotel
CHARACTER REFERENCES:
Ms. Lilibeth Ygonia
Instructor
University of Cebu – Main
Sanciangko Street, Cebu City
Ms. Elma Gabutero
Head – Housekeeping Dept.
Cebu Business Hotel
Colon corner Junquera Streets, Cebu City
Contact this candidate