IT Intern
Resume:
CURRICULUM VITAE
OF
Nhlanhla Mkwanazi
Contact details for interview
adbcz9@r.postjobfree.com
adbcz9@r.postjobfree.com
TSUTSUMANI VILLAGE
ALEXANDRA, 2090
NHLANHLA COLLEN MKWANAZI
PERSONAL INFORMATION
Marital status:
Single
Nationality:
South African
Date of Birth:
14 August 1990
ID No:
900-***-**** 087
Gender:
Male
Contact:
063*******/065276438/011-***-****
Email address:
adbcz9@r.postjobfree.com
Home Language:
IsiZulu
Health:
Good
Driver`s License
Code 08
Disability:
Yes(I don’t Have thumbs)
HOBBIES
Playing Soccer
Watching movies
Listening to music
Reading
EDUCATION
Sacred Heart College
Matric (2009)
SUBJECTS
English
IsiZulu
Dramatic Arts
Computer Application Technology
Mathematical Literacy
Life Orientation
TERTIARY EDUCATION
ProServ
Certificate (System Support NQL5) 2018
MODULES
Networking Concepts, Architecture and Standards
Client Server Networking
System Management
LAN Development
Configure, Operation and Administrate Serves and Computer Peripherals
Database Management and Security
Damelin (Braamfontein)
Certificate (PC SUPPORT) 2010
MODULES
IT principles
CompTIA Network Principles
ICDL Concepts
ICDL using Comp & Managing Files
ICDL Word Processing
ICDL Spreadsheet
ICDL Database
ICDL Presentation
MCDST 70-271 Windows XP Operating System
MCDST 70-272 Desktop Applications Windows XP
MCSE 70-290 Windows Server 2003 environment
DEVELOPED ABILITIES
I am a young optimistic dedicated ambitious and willing to learn and adapt to any environment that I have to be within. I work well under pressure. Give good customer service possess great communication skills as well as trustworthy and loyal dedicated candidate who is a fast learner and hard working. Given the chance I strive to excel and show case some of my skills and capabilities, Self-Motivated, Interactive and fast enough to learn new technologies and sciences. Ability to meet deadlines successfully maintaining the quality of work. Able to work in group, under pressure, manage stress, teaching others, helpful, creative and calm.
SKILLS ACQUIRED
Strategic planning, Organizing, Administrative Skills, Problem solving, Communicating, Computer skills, interpersonal skills, Multi-tasking, Efficiency, Troubleshooting PCs, Installing Software.
WORK HISTORY
Company Name: EOH
Client: AB-InBev Solutions Experience Centre
Position: TLM/Customer Satisfaction
Duties:
Calling Users regarding their tickets logged
Asking users to rate the kind of service they received
Assisting users on how to log tickets
Assigning tickets to the correct resolvers groups
Period:
4 July 2019 – Current
Computer
Skills :
Company Name: EOH
Client: Gordon Institute of Business Science
Position: 1st Line Helpdesk & Technical Support
Duties:
Connectivity of devices on Laptops, cellphones or IPad.
Setting up new laptops or desktops for new users.
Assisting with website, portal logon details.
Resetting of passwords for students.
Setting up for conference calls. (sound, camera, projectors)
Assisting users with printing issues.
Updating and closing of IT calls.
Checking on display screens
Resolving Logged tickets on the EOH CA Service Desk Manager
Period:
27 March 2019 – 30 June 2019
Company: EOH
Position: System Support Internship
Period: March 2019 – March 2020
Company: EOH
Position: System Support Learnership NQF 5
Period: January 2018 – September 2018
Company: EOH
Position: Management NQF 3
Period: 2016 – 2017
Company Name: Cornwall Hill College
Position: Copy room Administrator
Duties:
Day in day printing.
Keep electronic log of printing being done in the Copy room using Excel
Do a monthly recon of printing for Minolta in the College using an Excel -
Spreadsheet.
Communicate with staff via e-mail regarding printing.
Accept and process printing requests via e-mail system.
Support teachers on basic MS Word issues relating to documents for printing.
Keep accurate record of paper used in the copy room and around the school.
Report any printer related problems via Logit.
Ensure the safe keeping of all exam & test papers.
Assist teachers with the updating of the website, including manipulation &
uploading of images
Print out class lists from pencil box
Period:
2011-2016
Software
Operating systems- Windows XP, Vista, Windows 7, Windows 8, Windows 10
Server 2003/8
Office 2007/16 - Excel, Word, PowerPoint, Outlook
Microsoft Lync
Teams
Pencil Box Basics
Active directory basic (Resting Passwords)
Good at Troubleshooting - Find errors in a computer and solving them (hardware or software)
Cloning PCs
Maxman
Libwin Textbooks (used to scan in and out books from the library.
Remote PC support via Microsoft Remote Desktop
Hardware
Hardware, build and repair parts, manipulate parts,
Good knowledge when it comes to improvising with hardware problems.
Can install general computer hardware.
Good understanding and identification of computer parts.
Can Building a Computer from scratch.
Installation & configuration LAN.
Trouble shooting the networking related problems & PCs.
Installation All Operating Systems.
Installation of various software.
Installation -Configuration device drivers, hardware components, Printer, Modem and Scanner.
Mobile device support (linking to the wireless connection etc…)
REFERENCE
Mrs. Jenny Hartman
Receptionist
Sacred Heart College
Email: adbcz9@r.postjobfree.com
Tel :(011-***-****
Mr Rodley Nyambanga
Database
Damelin
Tel :(011-***-****
Mrs. Iza Carstens
Human Resource
Cornwall Hill College
Tel :(012-***-**** 012-***-****
02-667 1360
Mrs. Nomhle Kula
Learning and development program director
EOH/IOCO
Email: adbcz9@r.postjobfree.com
Tel :(011-***-****
Mrs. Pieter Van der Merwe
Service Delivery Manager
EOH /IOCO (Gordon Institute of Business Science)
Email: adbcz9@r.postjobfree.com
Tel :(011) 607-***-****
Contact this candidate