Engineer Support

SHAHUL HAMEED

Email: ************@*****.***

Mobile: +974-****-****

Profile Summary:

Experienced IT Professional with over 13 years of extensive experience in gulf in IT Operations Support. Possess distinguished ability in troubleshooting, solving problems, assessing technical capabilities and managing multi-national clients. Comfortably work under pressure and can handle difficult users with ease. Self-motivated team player with comprehensive and structural approach to IT support services. Eager and capable to add value to any organization with challenging requirements and large user base.

Skills Summary:

Having overall 13 years’ experience in System administration and Operation support

Having 6 + years Windows, System, Technical support Engineer Experience

Installing, configuration of Windows 2008 and 2012 Servers Experience in ADS.

Installing, Configuring of application such as SAP ECC 6.0, Primavera and AutoCAD.

Installing,Configuring and Managing Office 365.

Good knowledge in Windows AD, DNS, DHCP, FTP, ISA Servers

Installing, Configuring of Symantec VERITAS Backup Software & Scheduled Backup Jobs.

Educational qualification:

Bachelor of Science (Computer Science) April 2004,Bharathidasan University,Trichy, India.

Certifications:

•Microsoft Certified:

oIT Professional (MCITP) - (Certification Number: E138-9067)

oTechnology Specialist (MCTS) - (Certification Number: E105-4411 & E086-2318)

oSolutions Associate (MCSA-Windows Server 2008) (Certification Number: E138-9069)

Work Experience:

Worked as IT Coordinator in Depa Interiors LLC,Dubai from May 2006- June 2012.

Working as IT Support in Aktor S.A,Qatar from May 2013-till date

Professional Experience:

Organization

Aktor S.A,Qatar

Designation

IT Support Engineer

Duration

May 2013 to till date

Responsibilities:

Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

Writing the RFPs and evaluate the Proposals.

Develop and maintain installation and configuration procedures.

Identify approaches that leverage our resources and provide economies of scale.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Perform regular security monitoring to identify any possible intrusions.

Perform regular file archival and purge as necessary.

Investigate and troubleshoot Infrastructure issues.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Build or Maintain operational, configuration, or other procedures.

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Maintain data center environmental and monitoring equipment.

Perform any other related tasks assigned by the line manager/management.

Review security plan and ensure implementation of international security standard.

Managed user accounts, exchange accounts, distribution groups & account policies in Active Directory

Administering and Managing Office 365 Admin Center, assigning license.

Installing, configuring and troubleshooting problems in XP, Win 7/8/10 clients systems.

Installation and configuration Of Lan – Wan Infratecture, IP Telephony and Pc’s.

Involved in design & Implementation of centralized system for Kaspersky End point protection

Installation and Configuration of Local and Network Printers.

Project achievements:-

Handled Implementation project in Internal Security Force consultant and client offices.

User Support for five consultants individual. Also whole network setup which includes Windows 2008 domain controller, DNS and DHCP.Fiber link between the offices to access the network resources.

Installation and configuration of Network Print Server and sharing the printer for all client pc.

Organization

Depa Interiros LLC

Designation

IT Coordinator

Duration

May 2006 - June 2012

Responsibilities:

Installing and configuring Windows server 2008, 2003 operating systems in HP Rack servers. Individually provide user support for 150 + users.

Monitor ticketing system for new tickets and work-items. Update existing tickets.

Performing Active Directory Domain Management, User creation, Group policy management.

Troubleshooting system and network problems and diagnosing and solving hardware/software, and Telephone system.

Involved in design & Implementation of centralized system for Mcafee Orchestrator.

Installation, Scheduling and Implement of VERITAS Symantec 2012 Data backup for all servers.

Provided and Coordination with 100 + users for technical support for application software & Hardware for DEPA Head Office and Site Office (Palm Jumeira,Cleveland Clinic, Burj Khalifa, Dubai Mall, Dubai Metro lines and DFC Site )

Managed user accounts, exchange accounts, distribution groups, account policies in Active Directory

Responsible for providing the desktop system administration and support to the network

Installation, Configuration & troubleshooting services DHCP, DNS, Active Directory, Distributed File system and Group policy.

Installation and configuration of windows XP, Vista and 7 & Troubleshooting Norton Antivirus.

Secures Network by developing network Access, Monitoring, Control and Evaluation & Maintaining Documentation.

Maintains network performance by performing network monitoring, analysis, Performance tuning troubleshooting network problems and escalating problems to vendor.

Coordinate with vendors for photocopier contract (AMC) and with Etisalat.

Personal Profile:

DOB : 20.03.1981

Nationality :Indian

Languages Known :English

Passport Number :R8306976

Visa : Own Visa

Driving License : Valid Qatar Driving License

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