Objective

To secure a challenging position where I can continue to expand the skills I have mastered to benefit a reputable company and continue to grow and achieve my personal goals for success.

Experience

Insuring Operations Specialist -First Guaranty Mortgage, Remote January 2016-Present

Process all fee payments for FHA, VA and USDA

Mentor, coach and quality check staff on procedures; First line of contact for staff

Monitor open conditions and aged loans

Researching case issues

Maintain clear communications with Divisional Management with weekly calls

Clear deficiencies assigned by government entities

Manage GNMA mismatch report and work with Risk to resolve uninsured loans

Backup for supervisor

Assisted with setting up TrackVia and monitor staffing production

Insuring Operations Specialist- Sparks (First Guaranty Mortgage Corporation) September 2015-January 2016

Customer Service Rep- Legal and General, Urbana MD September 2013-September 2015

Review all documents, electronic notes and correspondence for errors.

Exceed production and quality standards

Effectively communicate and resolve customer issues while demonstrating sense of urgency

Assist with special projects, backlog or other work issues

Cross train with other departments and assist with department training

Senior Loan Processor- NVR Mortgage, Frederick MD October 2012-May 2013

Gather documentation necessary to process and obtain mortgage approval

Keep customers informed on the status of their loan

Order and complete verifications of employment and rent/mortgage payments

Order appraisals

Prepare loan to final closing

Branch Manager- CitiFinancial, Frederick MD March 2007-January 2008

Analyze credit application and determine worthiness

Selling loan products along with insurance to meet customer needs

Follow company guidelines and regulatory requirements

Control delinquency and make proper recommendations

Administration tasks such as: cash drawer management, ordering supplies, paying bills

Frequent Customer contact, building relationships with Customers

Collection of delinquent accounts

Assistant Branch Manager- CitiFinancial, Frederick MD December 2004-March 2007

Assistant Store Manager- Kohl’s Departments Stores, Frederick MD June 2001-November 2004

Area Supervisor/Department Supervisor- Kohl’s Department Stores February 1997- May 2001

Education

Farmington High School, Farmington CT

Tunxis Community College, Farmington CT

Frederick Community College, Frederick MD

Skills

Strong verbal and written communication skills

Tolerant and flexible to different situations

Highly motivated self-starter who takes initiative with minimal supervision

Adaptability and ability to work under pressure

Results driven achiever

Excel

Word

Encompass

FHA Connection

WebLGY

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