Manager Customer Service
Resume:
ARJUN RAMESH
Email: **************@*****.***
Summary
To seek a challenging and a lead position in a professionally managed and vibrant organization that will allow me to use my skills to further the goals and to contribute my expertise and knowledge towards the overall growth and development of the organization. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
WORK EXPERIENCE
Senior Logistics Executive (February 10th 2018 – Present)
NAFFCO Bahrain W.L.L., Sitra, Kingdom of Bahrain
Handling the entire Logistics and Purchase operations of the branch
Raise internal Purchase Orders to Factory and Creating Sales orders
Raise Local Purchase Orders to the Local Suppliers after the evaluation process
Monitoring and mentoring the Logistics and Operations team and review their periodic performance
Monitoring and Performing Return Materials (RMA) from Supply Orders or Projects
Liaising with Customs clearance agent and ensuring the smooth release of the materials from the customs
Liaising with Governmental organisations for the approval to import the materials
Plan and Schedule deliveries based on priority
Monitoring and Supervising the store activities such as Inventory management, In-bound and Out-bound deliveries
Receiving inbound materials and Preparing delivery note in Oracle System
Ensuring good warehouse practices are being followed
Regular follow-ups with Factory regarding the production updates, delivery updates and the lead time of materials
Review the open PO’s and SO’s in the Oracle system quarterly and take necessary actions to get the system updated
Overall monitoring of all the control aspects of Logistics and Store and adhering to company policies
Factory Executive – Planning and Manufacturing Administration (May 29th 2017 – February 09th 2018)
NAFFCO, Jabel Ali, Dubai
Production Planning and organising the work schedule.
Addressing the queries from the Sales Department, Export Department and the Production Department
Ensuring the QC parameter is met for production
Cross verifying the created work order with the Sales Order
Performing the assigned tasks by the Factory Manager
Liaising with the Raw Materials Store and Planning department, thereby ensuring the required raw materials are available for production
Assistant Manager – Trainee (September 01 2016 – March 31st 2017)
Harissons Malayalam Limited, Wayanad, Kerala, India
Supervising all the operations in the designated division.
Monitoring the activities of the chemicals store
Planning and organising the work schedule.
Managing IR issues.
Administrative operations.
Ensuring all the quality parameter is met.
Recording and updating all the documents relating to operations.
Training the employees.
Customer Service Officer (June 24 2015 – January 5 2016)
Gulf Warehousing Company, Doha, Qatar
Manage and negotiate current and New Customer Accounts
Ensuring customers delivery requirements are met according to the criticality
Coordinating with the Operation team and scheduling the collection effectively
Interacting with clients for gathering inputs and updates from them
Develop and administer new operation processes
Organize and process account receivables
Prepare daily progression report.
Supervise data capturing team
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
BOH Shift Leader (November 13 2010 – August 13 2014
TGI Fridays UK, Aberdeen, Scotland
Ensure customer satisfaction by achieving delivery & service quality norms.
Supervise daily shift activities.
Maintain and Monitor Food Safety, Health and Safety, Fire Safety systems.
Prepare and Maintain daily duty records.
Schedule employee rotas.
Train new and existing employees.
Schedule weekly inventory pickups and deliveries with vendors.
EDUCATION
MSc Business Management, Robert Gordon University, Aberdeen, UK - 2010-2012
Diploma in Logistics and Shipping, Cargomar Educational Society, Cochin, India - 2009-2010
Bachelor of Business Administration, Girideepam Institute of Advanced Learning, (Mahatma Gandhi University), Kottayam, India - 2005-2009
KEY SKILLS
Excellent Communication skills
Research Skills
Time management
Planning and organisational skills
Flexible & adaptable
Ability to perform under pressure
Ability to handle confidential information.
Team building
Trusted key holder
Creative problem solver
MS Windows and Oracle proficiency
Strong client relations
Training development aptitude
PERSONAL DETAILS
Date of Birth : 08/06 /1987
Nationality : Indian
Gender : Male
Marital status : Married
Passport No. : H 5848466
Languages known : English, Malayalam, Tamil & Hindi
Driving License : Valid Bahrain Driving License
Permanent Address : Chaniyil Pulipra
Kulashekharamangalam P.O,
Vaikom, Kottayam,
Kerala, India – 686608
REFERENCES
Available upon request
Contact this candidate