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Manager Customer Service

Location:
Jurdab, Central Region, Bahrain
Posted:
January 18, 2020

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Resume:

ARJUN RAMESH

Mobile: +*** - ********

Email: adbcem@r.postjobfree.com

Summary

To seek a challenging and a lead position in a professionally managed and vibrant organization that will allow me to use my skills to further the goals and to contribute my expertise and knowledge towards the overall growth and development of the organization. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

WORK EXPERIENCE

Senior Logistics Executive (February 10th 2018 – Present)

NAFFCO Bahrain W.L.L., Sitra, Kingdom of Bahrain

Handling the entire Logistics and Purchase operations of the branch

Raise internal Purchase Orders to Factory and Creating Sales orders

Raise Local Purchase Orders to the Local Suppliers after the evaluation process

Monitoring and mentoring the Logistics and Operations team and review their periodic performance

Monitoring and Performing Return Materials (RMA) from Supply Orders or Projects

Liaising with Customs clearance agent and ensuring the smooth release of the materials from the customs

Liaising with Governmental organisations for the approval to import the materials

Plan and Schedule deliveries based on priority

Monitoring and Supervising the store activities such as Inventory management, In-bound and Out-bound deliveries

Receiving inbound materials and Preparing delivery note in Oracle System

Ensuring good warehouse practices are being followed

Regular follow-ups with Factory regarding the production updates, delivery updates and the lead time of materials

Review the open PO’s and SO’s in the Oracle system quarterly and take necessary actions to get the system updated

Overall monitoring of all the control aspects of Logistics and Store and adhering to company policies

Factory Executive – Planning and Manufacturing Administration (May 29th 2017 – February 09th 2018)

NAFFCO, Jabel Ali, Dubai

Production Planning and organising the work schedule.

Addressing the queries from the Sales Department, Export Department and the Production Department

Ensuring the QC parameter is met for production

Cross verifying the created work order with the Sales Order

Performing the assigned tasks by the Factory Manager

Liaising with the Raw Materials Store and Planning department, thereby ensuring the required raw materials are available for production

Assistant Manager – Trainee (September 01 2016 – March 31st 2017)

Harissons Malayalam Limited, Wayanad, Kerala, India

Supervising all the operations in the designated division.

Monitoring the activities of the chemicals store

Planning and organising the work schedule.

Managing IR issues.

Administrative operations.

Ensuring all the quality parameter is met.

Recording and updating all the documents relating to operations.

Training the employees.

Customer Service Officer (June 24 2015 – January 5 2016)

Gulf Warehousing Company, Doha, Qatar

Manage and negotiate current and New Customer Accounts

Ensuring customers delivery requirements are met according to the criticality

Coordinating with the Operation team and scheduling the collection effectively

Interacting with clients for gathering inputs and updates from them

Develop and administer new operation processes

Organize and process account receivables

Prepare daily progression report.

Supervise data capturing team

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

BOH Shift Leader (November 13 2010 – August 13 2014

TGI Fridays UK, Aberdeen, Scotland

Ensure customer satisfaction by achieving delivery & service quality norms.

Supervise daily shift activities.

Maintain and Monitor Food Safety, Health and Safety, Fire Safety systems.

Prepare and Maintain daily duty records.

Schedule employee rotas.

Train new and existing employees.

Schedule weekly inventory pickups and deliveries with vendors.

EDUCATION

MSc Business Management, Robert Gordon University, Aberdeen, UK - 2010-2012

Diploma in Logistics and Shipping, Cargomar Educational Society, Cochin, India - 2009-2010

Bachelor of Business Administration, Girideepam Institute of Advanced Learning, (Mahatma Gandhi University), Kottayam, India - 2005-2009

KEY SKILLS

Excellent Communication skills

Research Skills

Time management

Planning and organisational skills

Flexible & adaptable

Ability to perform under pressure

Ability to handle confidential information.

Team building

Trusted key holder

Creative problem solver

MS Windows and Oracle proficiency

Strong client relations

Training development aptitude

PERSONAL DETAILS

Date of Birth : 08/06 /1987

Nationality : Indian

Gender : Male

Marital status : Married

Passport No. : H 5848466

Languages known : English, Malayalam, Tamil & Hindi

Driving License : Valid Bahrain Driving License

Permanent Address : Chaniyil Pulipra

Kulashekharamangalam P.O,

Vaikom, Kottayam,

Kerala, India – 686608

REFERENCES

Available upon request



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