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SUSY KURIAN

(965-******** adbcdq@r.postjobfree.com Salwa, Kuwait

A highly versatile management professional with extensive hands on experience in leading the HR department and using the modern tools to effectively streamline with implementation of efficient process. Supported the implementation of the payroll software(FOCUS) and show case a track in supporting the Operations for new projects and Franchises. My Signature is to lead by example and observing the Company Standards, rules and regulations. A good team player and extending a hand to support Operations so that they can shines it is all about effective teamwork. Franchisee hiring process was fully supporting by the hub team in Kuwait

Experience

Yala-Go – HR & Admin Manager MAR 2019 – PRESENT

HR Knowledge Recruitment End to End (Iraq & Kuwait) Personnel Administration Leave & Benefits Administration Employee Relations Best Practices Implementation Performance Reviews Payroll Administration Strategic Thinking Effective Communication Integrity Flexibility Workplace Safety Integrity Global & Cultural Awareness Procurement of Equipment’s and Office Furniture for Operations Requirement Employee Induction

Plan and strategically execute all requirements for Operations to Commence. Plan, organize and Controls all activities of the HR department. Participates in development of department goal.

Coordinate HR requirement for the Group so that all activities for employee is smoothly controlled and achieved.

Prioritize the HR & Admin activity for the day

End to End Recruitment

Filling the MRF (Material Requisition Form) getting necessary approvals for procurement of items required for support of operations

Legalizations for in transfer staff and overseas staff

Procuring accommodation for the staff recruited from overseas

KPI monitored along with the department managers

Implementation of HR Structure and setting up the policies for the Company

Responsible for maintaining the personnel files

Payroll Administration and upon finalization routing to Finance

Weekly Mobilization planner

Employee Relations and best practices implementation

Employee Induction for all New Recruits

Grievance Policy – Attending to grievances, problems and troubleshooting hindrances in departments.

Travel Tickets for Top Management and core team as they are presently on visit visa.

Created the PRF or Job Description for all positions Page 2

CRAFTERS TRADING COMPANY APRIL 2015 to FEBRUARY 2019 Brands: Triangle Restaurant, Ridley’s Burger, Bao Steamed Bun, Haute Gourmet, Lavan, Low Slow

HR Knowledge Recruitment for all outlets Haute, Bao, Lavan, Qatar Franchise, Triangle -Al Kout Personnel Administration Leave & Benefits Administration Employee Relations Best Practices Implementation Performance Reviews Payroll Administration Strategic Thinking Effective Communication Integrity Flexibility Workplace Safety Integrity Global & Cultural Awareness and aware of languages to communicate with employees Prioritize work for Assistant and Streamlined Admin Procedures to ensure that work flow is maintained

Plan, organize and Controls all activities of the HR department. Participates in development of department goal.

Recruits, interviews and short list candidates to fill vacant positions

Keep records of benefits plans participation such as insurance and transactions such as hires, promotions, transfers, performance review, termination and others

Investigates accidents and records it as per company policies

Plans and conducts new employee orientation to foster positive attitude toward company goals

GR activities for the day and follow up with Govt Representatives

Compliances with all regulations and follow up regarding Employee legalization and other licenses related to company and individual

Organization Structure and ensuring that chain of command is followed

Created the Job description for FOH/BOH/Management/Marketing

Created the employee handbook and is responsible for updates and revision

Worked on the Franchise Manuals and compiled all departments together for documents sharing to Franchisee

End to End Recruitment

Payroll Processing – Permanent Employees and temporary

Benefits & Employee Compensation

Leave & Indemnity Process and Executed the Exit interview

Employee Orientation & Training at the time of hire

Employee Legalization and Baladiya

Managing the Governmental Representatives and coordinating with them when there are checking of baladiya or shoun in any of the locations

Executing Payroll in FOCUS

Coordinating for Travel Tickets for Management and Employees

Arranging Hotel Accommodation when management team travel to Franchisee Country

ACADEMICS

1991 Mount Carmel College -

Bangalore

Passed {Bachelor’s in Arts}

Bangalore University

1992 Base

Program System Management

National Institute of Information

Technology- Bangalore {NIIT}

Additional Skills

MS-Office

Payroll Software

Time Management

Absence management

Client handling

Decision making

Leave & Benefits Administration

Strategic Thinking

Global & Cultural Awareness

Performance Reviews

Payroll Administration

Franchise Manual

Best Practice Implementation

Employee Grievances

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Vlinku – September 2014 – April 2015

Account Manager

An IT Business Solution provider – Core Business activity – Call Center, Manpower Recruitment, Software Development – CRM/ERP to any software that required to support any activity in a particular dept.

Telemarketing and Introducing the Company to the clients

Setting up the platform for the Manager and myself to visit the client

Understanding the client actual requirement and tailoring our proposal as per their requirement

Emailing the business proposal and following up with the client

Prepared the database for call center agents

Supported the Manpower Department for administrative work and Visiting the Client for End to End recruitment

Reports generated to Management – Business Development & Manpower

Was responsible to set in 2 renowned clients to the Vlinku clientele.

Is a quick learner and proficient at being Multi Task handling when a staff is out due to sickness can handle their responsibilities?

Projects setup: Yousifi GPS installation for tracking of their Vehicle Fleet Call Center for Marafie Food Group

Manpower for Al Ghanim Group

HINET GCC - November 2012 until July 2014

A leading IT Solution and Advertising Company HQ at Bahrain. Launched Operations in Kuwait and Saudi Arabia – Providing Services like Web Hosting, Email Campaigns and Bulk SMS Designation: Account Manager

Setup the clientele for the company and responsible for all admin activities.

Scheduling meeting with clients and ensuring they get the best deal with value added services

Reporting to Management regarding prospects of business upon attending meeting

Sending proposal to clients ensuring follow-up calls are executed in a timely manner.

Negotiating with clients & providing best solution for marketing campaigns.

Executing the contract and forwarding the same to providers to activate accounts.

Scheduling meeting as per clientele promo or special offer calendars

Addressing technical issues with clients and forward matters to HQ

Preparing the Financial Report for Sales and Collection for Management

Preparing the Petty Cash Statement

Customer Support and thus was able to setup the foundation for the clientele and create easy flow of work. Responsible for the setup of Administration and Accounts at HINET GCC: Major Accounts: Damas Jewelry, REDTAG, twenty4, AAG School, ELS, Giordano, Al Othman Fashion, Extreme Sports etc. AMERICAN GENERAL TRADING AND CONTRACTING W.L.L.

Dec 2002 until July 2012:

Designations at AGT: Assigned different roles in AGT as per Management decision HR Administration & Project Coordinator US Military Ambulance Lease & 2006-2012

Ambulance Lease-US Army & Administrator cum Logistics Coordinator – Meet & Greet Dept /Travel Coordinator

Admin Assistant to Purchase & Tendering Dept & Project Coordinator - US Army Ambulance Lease Project /Travel Coordinator/HR ADMIN Administrative Assistant – US Military Laundry Project 2003-2006 Executive Secretary to President’s office 2002-2003 Responsibilities as per assignment:

Coordinating with the US Military/ dealer/vendor on a regular basis.

Attending 24/7 to all maintenance concerns and logistically planning the priority of work on maintenance

Further Skills

USA Army Audits for Ambulance Service

& US Laundry Service – Customer

Satisfaction is 99.7%

US Military – Access Badging Papers

work for various projects

ISO Audit – Implementation in the AGT

along with Key team members

Coordinating for Bids and Claims in the

US Military from the CEO office

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Coordinate daily activity to track movement of the ambulances informing military the expected time of arrival so that necessary logistics procedures can be achieved.

Assigning the QC to be conducted and preparing and analysis for Audit review

Assist in obtaining necessary transportation permits for access into US Military zones

Maintaining & updating the Inventory of Medical Equipment’s and other spares coordinating with supplies for missing equipment’s.

Business Correspondence External / Internal and record the minutes of the meeting.

Works closely with dealers to assure efficient and effective processes are ensured and the necessary corrective action are taken for technical problems

Ensures inventory accuracy by coordinating the inventories stocked at the warehouse, verification undertaken monthly

Order stock of spares when it reaches the cut out number

Responsible for the couriers to be dispatched to various establishments and tracing via Internet to locate whether it has reached the final POD.

Extensive internet research for technical knowhow and keenness to learn more

Handling Petty cash for the project & dept

Logistically planning the pickup for the day and assigning drivers accordingly

Daily receivables & remittance to the Finance – Meet & Greet

Contracts drafted as per management for present and prospective clients

Preparing the proposal for manager to be reviewed for Meet & Greet Services

Execution of projects upon award and successful administration (US Military Laundry Contract / US Military Ambulance Lease)

Training new recruits regarding company policies and department procedures – HR activity

Travel coordination for all top management executives and customers -

Scheduling the calendar for the Manager

Administrative support for the operations

Maintaining the sales and purchase RFQ Chart and submitting the monthly print out to Management for review.

Preparing the collective analysis charts to management and auditors.

Recruitment i.e. screening, testing and in process of new recruits. Upon requisition received from Dept, short listing candidates and dispatching the CV to the Department Manager.

Orientation of new employees and handing them over to the dept representative

Preparing the Memos for disciplinary action, increments and deductions & emails to daily department query or problems

Payroll processing review of time sheet and initiating necessary documentation for processing termination/resignations after which its forwarded to Finance

Filing and Scanning of documents and administration related to HR Admin desk

Leave processing emergency/annual/bereavement. Initiating the contracts obtaining relevant signatures from authorized signatories

Preparing cash request for various requirement i.e. renewal & cancellation of residency and others

Preparing the documentation for clearance of resigned/terminated staff

Visa processing and governmental procedures. Working according to the labor law of Kuwait.

Grievance Policy – Attending to grievances, problems and troubleshooting hindrances in departments.

Knowledge and work experience of HRIS.

Assisting in completing the badging for personnel and vehicles for access into US military camps

Processing the Bi-monthly billing which involves verification of tickets and finalization of the statement before submission to AGT Finance

Supervising the staff and guiding them to achieve company objectives and goals

Trouble shooting discrepancies and informing the Site supervisors to take preventive measure

Processing the claims filed by the customers

Created the Productivity Chart thereby measuring the efficiency of the staff- Laundry

Event Management

ISO Audit

2001 - 2002 Aug Al Bayan Bilingual School

Designation: Administrative Assistant to Office Managers Office Page 5

Responsibilities:

Assisted in all administrative works typed out memos/faxes, worked on PowerPoint to depict the location of the school which was incorporated into the web page.

Worked on the staff list, organization charts, warden notice, accommodation listing, and mail box allocations. Typed the Preschool Faculty Handbook and Preschool Parent Handbook etc.

Worked on statistical data i.e. to know the % of foreign teachers of various nationalities, teacher and support staff. % of students enrolled of various nationalities etc.

Arranging the CV’s according to the Department and subject vice and even maintaining a substitute folder for emergency appointment.

Keeping a data about the short listed candidates and maintain a regular correspondence to enquire which fair they will be attending in order to schedule an appointment with the director.

Filing and Book keeping.

Prepared weekly time sheets (attendance records) and distributed to the concerned departments.

Distribution of the Classroom maintenance and accommodation maintenance to the Business Office.

Re-direction of mail helped in the sorting of mail to various divisions within the school.

Responsible for the couriers to be dispatched to various establishments and tracing via Internet to locate whether it has reached the final POD.

Worked on the accommodation allocation for the new recruits.

Answered to the queries of the parents.

Maintaining the bulletin boards with updated new letters and information which is valuable to the faculty and students.

Prepared the recruitment folder for the various Recruitment Fairs which the Director attended late Jan 02.

Web browsing for information required by the Office Manager.

Assisted the receptionist for the arrangement of the Luncheon Parties for the staff.

Assisted the registrar’s office for 2 months when her assistant was on leave.

An art exhibition was hosted by the school, which enabled young artist to display their pieces of art. Was responsible for the receiving of the pieces of art. Completed the profile of the artist on MS Word. 1999 July – 2001 TecQuipment Ltd, (TQLS) Kuwait

A British Company involved in Education and Technical Training around the world. Previously managing the Military Technical School of the Ministry of Defense Kuwait and even the Desert Warrior. Designation: Personal Assistant to the Managing Director

Responsible for all administrative correspondence and typing of reports and contracts.

Preparations of various organizational charts and presentations for the MD to present at various meetings in the MOD.

Responsible for creating an efficient and professional filing system and correspondence logs.

Organizing the meeting, appointments and travel itinerary for the Managing Director.

Responsible for mailing system and coordinating the work with the company Mandoobs.

Organizing the Conference Room for Staff Meetings/Board Meetings and recording the minutes of the meeting.

Operation of office automation equipment’s.

Responsible for preparation of all banking letters e.g. dispatching salary letters to the Bank.

Local Purchases – Ordering the essential stationary & other office requirements for the Head Office.

Professional telephone courtesy & manners.

Researching information on the Web for matters relating to the company requirements as per MD requirement. 1994–1999 British Military Mission, Ministry of Defense Kuwait Designation: Computer Operator/Administrative Assistant

Helped officer with the output of various Military Courses for different schools within the Ministry of Defense.

Output of the Theatre Brief, Standing Orders, Plan Objectives, Monthly Reports, Forecast of Events, Confidential Reports of the officers.

Sorting of mail

Answering Phone calls

Assisting in preparation of the Budget Report and Annual Reports Page 6

Task of completing the presentation on vu-foils for the officers

Preparation of Organizational Charts both in WP Presentation, MS Word

Responsible for general administration of the office and operation of office automation equipment’s Al-Aqsa Decoration Building Materials, Kuwait 1992-1994 Designation: Executive Secretary to the Director

Responsible for general administration, correspondence, annual reports and Budget reports.

Responsible for creating an efficient and professional filing system and correspondence logs.

Organizing the meeting, appointments and travel itinerary for the Managing Director.

Transact business with the shipping and Courier services

Operation of office automation equipment’s.

Advantages

Holder of a valid Kuwaiti Driving License and owns a car Languages English – Excellent or Above Average - Spoken & written Arabic – Average - Conversational

Malayalam – Spoken

Hindi – Spoken

Reference: Upon request

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