Fraud Analyst
Resume:
Benhur N. Anoba
Purok * Lacson Street
Brgy. *
Sipalay City Negros Occidental Philippines 6113
Cell No: 0956 – 887 – 8532
Skype: live:bfd614cc1eec2c4a
Email: *****.***********@*****.***
LinkedIn: linkedin.com/in/benhur-anoba-7948ab106
Upwork: https://www.upwork.com/o/profiles/users/_~015ea895a09a1565bf/ Objectives: To obtain entry level position in your company where I could utilize competence & skills in the attainment of corporate goals & objectives; realization of its mission and to be able to acquire training and development that is imperative for my future advancement and personal growth. Highlights of Qualifications
• Graduate of Bachelor of Science in Business Administrations
• Excellent oral and written communications skills.
• Self motivated.
• Creative problem solver and trouble shooter
• Commitment helping colleagues and company to best of ability.
• Poised, and professional able to communicate effectively with diverse people.
• Fluent in English
Work Experience
February 25, 2011 – May 31, 2011 ( IKANO DSL EXTREME Billing & Sales Representative )
Keep track of customer account information.
Note payments that are made on time and flag those that are past due.
Detailing how much a customer owes, what type of payment is expected and when it is due. June 01, 2011 – September 30, 2011 ( IKANO Branded Billing & Sales / Technical Support Representative )
Keep track of customer account information.
Note payments that are made on time and flag those that are past due.
Detailing how much a customer owes, what type of payment is expected and when it is due.
Forward mail to clients who owe the company money.
Attempt to contact customers via regular mail, email and especially phone-in the event a payment is delinquent.
Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair.
Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to DSL, Dial - up, Fiber and Cable technical problems. October 16, 2011 – June of 2012 ( Quality Assurance Specialist IKANO Branded Campaign )
Provides support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them.
Monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization.
Responsible for making sure employees provide excellent customer service when they are speaking with customers.
Provide training, coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality. February 26, 2013 – May 20, 2015 ( Technical Support Representative – Convergys )
Provides Cable Internet and Telephone support to Comcast Subscribers.
Finding bugs, answering how to questions, figuring out what is causing a problem, upgrades, repair.
Responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to Xfinity Users, Landline, Fiber and Cable technical problems.
Offering upgrade of customers current Cable Internet and Telephone Plans. October 26, 2015 – December 12, 2018 (Fraud Specialist II – JP Morgan Chase & Co.)
Responsible for reviewing customer account information prior to making decisions whether to block or clear the card.
Responsible for keeping track of customer account information.
Helping the company Save Money by making Correct Decisions to large purchases prior to approval.
Responsible for creating fraud report, cancelling cards and sending replacements.
Responsible for keeping safe customers personal and account information.
August 2018 – October 2018 – February 2019 – June 2019 ( Online English Teacher – Bibo Global Opportunity – DMM Eikaiwa – Engoo )
Responsible for fostering collaborative and engaging educational environments with the student while teaching English.
Taught ESL to a beginner, intermediate, and advanced students of various cultural and linguistic backgrounds.
Job Related Skills
Enthusiastic, committed and results-driven in every endeavor.
Flexible and effective in multi-tasking.
Above average conversation and comprehension skills.
Fluent in English, Tagalog languages and Illonggo dialect. Computer related Skills / Software
Microsoft Office Applications
Microsoft Word
Microsoft Excel
Microsoft Access
Visual Basic
Supplementary Data
Personal Data
Sex : Male
Age : 20
Date Of Birth : December 12, 1991
Place of Birth : Sipalay City
Citizenship : Filipino
Religion : Christian ( Latter Day Saints )
Civil Status: Single
Educational Background
School Year Graduated
College Bachelor of Science in Business Administration with concentration in Finance and
Management Accounting.
Carlos Hilado Memorial State College 2011 - 2012
Fortune Towne Campus
High school Sipalay City National High School 2007 - 2008 Elementary Genaro P. Alvarez Elementary School 2003 - 2004 Character References
Karelle Grace Pacia
Upwork Freelancer
Mobile No: 0977 – 081 – 2022
Email: *************@*****.***
Vanessa N. Garcia
ROSEWOOD Sun Life Financial Philippines Advisor
Mobile No: 0933 – 869 – 3536
Email: *******.*.******@*******.***.**
April Del Rosario
JP Morgan Chase Team Lead
Mobile No: 0917 – 320 – 7989
Shaian Cyril Abne
JP Morgan Chase Fraud Analyst
Mobile No: 0956 – 914 – 8715
I certify that the above information’s are true and correct.
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