Customer Service Representative

JEANELYN PORRAS

BS TOURISM MANAGEMENT

#** ** ****** ******, ** Hilal West, Doha Qatar

+974-********, adbc2f@r.postjobfree.com

To work towards achieving the greater success in my career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives. Skills and Qualifications

Competent customer service representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Competent administrative professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests.

• Proficient in MS Office

• Policy Adherence and Awareness

• Effective at Multi-tasking

• Hospitality Management

• Time Management

• Good Interpersonal and Communication Skills

• Document scanning

• Extremely organized

• Risk Management processes and analysis

• Self-motivated

• Data management

Work History

Customer Service Representative, February 2014 to June 2014 SPI Global (Philippine Airlines) – Manila Philippines

• Worked with management to propose and implement proactive customer service solutions.

• Improved sales abilities and product knowledge on continuous basis to provide optimal Service and achieve quotas.

• Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.

• Provided elevated customer experience to generate loyal clients.

• Promoted company as superior provider committed to customer needs and satisfaction.

• Created and maintained a detailed database to develop promotional sales.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers.

• Promoted available products and services to customers during service and account management calls.

Online English Teacher, June 2014 to February 2017 SH English Second Language (ESL) Center Phils. Inc. – Pearl Drive Ortigas Pasig City, Philippines

• Worked with students between the ages of five (5) years old and fifty (50) Years old.

• Answered questions and encouraged learning at the individual student’s pace.

• Taught students writing, reading and speaking abilities.

• Created new lesson plans based on course objectives.

• Developed program to work with students and increase interest in higher learning.

• Developed and taught lessons on relevant children’s books, poems, movies and themes to promote student interest.

Operations Admin Assistant, June 2017 to Current

Group Security System Certis International – Doha Qatar

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Analyzed departmental documents for appropriate distribution and filing.

• Responded to customer requests via telephones and email.

• Copied, logged and scanned supporting documentation.

• Verified data integrity and accuracy.

• Supported Chief Operating Officer with daily operational functions.

• Produced ad hoc reports and documents for senior team members. Training and Seminars

• Hong Kong- Macau Tour FEU (February 2013)

• Participant, Seminar on Palawan, FEU, (February 2012)

• Participant, OJT Seminar for Tourism Students, FEU (2012)

• Participant, National Service Training Program, FEU (2010-2011)

• Participant, Walk This Way A Talk with Carlos Celdran, (September 2011) SMX Convention Center (February 2012

• Participant, Marketing Business Plan, SM Sta. Mesa Manila Philippines

(September 2012)

• Participant, Proper Grooming Attire, FEU (October 2012) Awards Received

• Passer – Amadeus Validity Exam, (February 2012)

• Passer – Test of English for International Communication Education

Far Eastern University

Bachelor of Science in Tourism Management

June 2010 to April 2014

Personal Information

Nationality : Filipino

Sex : Female

Civil Status : Single

Date of Birth: 29th June 1993

Visa Status : RP Holder (Transferrable)

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