Telecom Engineer

MICHAEL D. COLLINS

***** ******* **, *.*. BOX ***

COBB ISLAND, MD 20625

Home - 301-***-****

E-mail: adbbtl@r.postjobfree.com

TS-CLEARANCE – CAC Card 15+ Years.

** + YEARS EXPERIENCE: Telecommunications

SKILLS:

Voice, LAN/WAN Cabling. Installing Telecom Equipment/PBX systems, all cabling from station cables to feeder cables fiber and cross connecting, Secure VTC installation, along with wiring the PBX to the IDF frame. 20 + years of experience in (MAC) moves adds and changes

Voice, LAN/WAN Circuit Trouble shooting, (OAM) Operations-Administration & Maintenance comprising of Nortel-Avaya Switch's, Nortel CS-2100/SL-100, Avaya G-450, Siemens 9751 Switches, Programming of Motorola 2 way Radios.

CERTIFICATIONS & TECHNICAL EXPERTISE:

CERTIFIED: AVAYA AURA Communication Manager Administration

CERTIFIED AVAYA AURA G450 & 8300 Server IP Telephony/Digital

CERTIFIED CompTIA IT Fundamentals, March 18, 2016

CERTIFIED Avaya-Nortel-Meridian Switch’s. (OAM) Operations-Administration & Maintenance, Telephone Switches Option 11 thru 81C

CERTIFIED Nortel CS-2100 COMPACT CO SWITCH (OAM) Operations-Administration & Maintenance

CERTIFIED ROLM-Siemens PBX Systems - (OAM) Operations-Administration & Maintenance, 9751 PBX

Call-Pilot 5.0 Installation and Maintenance

Optical Metro 3500 Operations and Maintenance

Media Gateway 9000 Fault Management

Integrated Element Manager System (IEMS) Operations

Nortel Communications Server 2100 Solutions Fault Management

Nortel Communications Server 2100 Operations and Maintenance

Nortel Meridian 1 and Communications Server 1000 5.0

ASPECT call center ACD Switches (CCT Design & Implementation)

LAN/VOICE cabling connectivity

EMPLOYMENT HISTORY

Army National Guard, Arlington VA. September 2019-Present

Steelgate LLC, Senior Telecom Engineer. Temporary Contract

MAC moves adds and changes. Phone deployment, Trouble shooting etc.

Patuxent River Naval Base, Lexington Park MD April 2019-August-2019

MANTECH, INC.

VTC Integration Technician

Installing VTC systems within the USA and International.

Building and wiring up the VTC systems in the LAB, hooking up all external devices Monitors/speakers/micro phones etc. Then testing the system, then going on deployment to different locations to install them. Installing.

WALTER REED, NAVAL MEDICAL CENTER, Bethesda MD May 2018-November-2018

(VERIGENT - Temporary Contract

Telecom Engineer

Cutting over telephones from Nortel to Avaya.

Trouble shooting, installing, MAC moves adds and changes.

Working with the help desk tickets to fix no Dial tone troubles or to install new phones or move existing phones.

DOMINION POWER, Lusby MD November 2016-July 2017

Telecommunications Technician (Temporary Contract )

Responsible for all Programming & Translation’s on Nortel and Avaya voice and voice mail

Responsible for all connectivity, LAN/WAN cabling and connectivity to switches and routers

Responsible for all Programming of Motorola 2 way Radios

DEPARTMENT OF ENERGY, Washington, DC March 2003- February 2016

Sr. Principle Analyst Telecommunications

Qwest-CenturyLink

Responsible for all Programming & Translation’s on the Nortel Meridian CS-1000 & Option-61C

Responsible for (OAM) Operations-Administration & Maintenance on the Nortel CS-2100

Responsible for Operations & Maintenance on Nortel Call-Pilot Voice mail system

Troubleshoot all Circuit issues end-to-end using transmission equipment, i.e. (T-BERD) 2310

Maintenance of all PBX systems, and replacement of bad hardware

Issue weekly trunk reports/ACD reports and Daily Line Reports using Microsoft Word

and Excel software etc.

MCI COMMUNICATIONS: Enterprise Technical Services, Washington, DC 1991-2003

Telecom Engineer III

Responsible for maintaining all PBX and VOICE MAIL systems in the Washington Metropolitan area. Consisting of all moves, adds and changes along with any trouble shooting that may be necessary on cabling or circuit issues

NORTEL PBX & ROLM PBX SYSTEM’S

METROPOLITAN TELEPHONE COMPANY, Washington, DC 1983 – 1991

Telecom Technician

Turn-KEY Installation and Cut-Over

Installed PBX systems, all cabling from station cables to feeder cables and cross connecting, along with wiring the PBX to the IDF frame

EDUCATION

High School: Fredrick Douglas HS Upper Marlboro, Maryland

REFERENCES FURNISHED UPON REQUEST

Ronald Cooper, Manager CenturyLink. 1-703-***-****

Dan Smith, Program Manager ActionNet 1-301-***-****

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