Lisa Theberge

Augusta, ME

adbbt7@r.postjobfree.com

207-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Gibson LeClair, LLC - Augusta, ME

October 2018 to November 2019

Accounts Receivable, Answer multi-line phone, Final processing of personal & business tax returns, Office supplies re-order, Continued office equipment maintenance, Daily bank deposits, Daily visit to post office, scheduling conference room appointments, Processing of all confidential incoming tax documents scanned to client computer files, Proofreading & tick & tie of Audits, Engagement letters, some Power Point.

Georgia Rebate Specialist I

Change Health Care - Augusta, ME

January 2018 to June 2018

I provide Pharmacy's the tools they need to verify rebate eligibility in real-time. Through our digital tools and services, I help our Labeler's/Pharmacy's get access to Claim Level Detail information on the prescriptions, engage with the Labeler's and Pharmacy's on rebates available to them.

- Invoices are generated, QA'd, printed and mailed quarterly.

- Dispute work, generating and analyzing Claim Level Detail reports.

- Liaison with Pharmacy contact over incorrect claims.

- Account Reviews.

_ Late notices to Labeler's where contact is made to them regarding outstanding payments, collect the rebate money due and manage assigned cases where the amount invoiced is not received. PASRR Administrative Assistant

Change Health Care - Augusta, ME

November 2010 to December 2017

I started here in November 2010 as a temp employee and have been here ever since as a full time employee effective October 2011. The PASRR Admin position and department was dissolved at the end of December 2017 due to the contract being awarded to another company.

- Processing Level I Preadmission Screening and Resident Review forms for MaineCare.

- Prepare Computer case files for patients and maintain them, with attention to detail.

- Answer telephone calls from Providers or consumers and direct them accordingly.

- Upload patient case files for RN assessors (approximately 4 RN’s) to review prior to scheduling the assessment with the facility.

- Processed prior authorization insurance requests and referrals for MaineCare.

- Scheduled department meetings and conference calls.

- A good part of my time was scheduling patient appointments with clinical staff for patient assessments to be done.

- Evaluated patient information to determine if patient clinical care or follow-up is needed from clinical staff.

- Educating clinical staff regarding patients receiving care.

- Maintained the computerized patient records.

- I communicated consistent information to customers in a courteous, tactful, and respectful manner. Because of the various groups of individuals and the various levels of understanding that the patients may have, I provided clear and accurate information, while remaining courteous at all times. There were instances when the information I must provide is not well received, but I still maintained a positive attitude in dealing with the patients.

- Supported patients and clinical staff needs in connection with the care and treatment of the patient. This may have included, but not limited to scheduling appointments, obtaining prior authorizations from insurance companies for treatment.

- Processed Prior Authorization requests for MaineCare Dental and Orthodontia Providers to include receipt of models/x-rays.

Adminstrative Assistant

PFG NorthCenter Foodservice - Augusta, ME

February 2003 to July 2007

- My duties included creating Excel spreadsheets for sales and departmental reports.

- I established daily, weekly, and monthly departmental reports of inventory availability or usage/sales.

- I assisted 80 Sales Representatives with the ordering of Equipment and supplies for their respective customers.

- I assisted ten buyers with truck/delivery locations and schedules.

- I assisted the buyers with obtaining marketing documentation from various vendors for the various supply chain products.

- I provided customer service support for sales representatives, buyers, and company officials. This included solving problems with deliveries, products, equipment, etc. Office Manager

A & R Mailing Machine, Inc. - East Hartford, CT

March 1984 to July 2001

- My duties included creating detailed Excel spreadsheets for departmental reports. Developed computerized general ledger in lieu of a manual report. This included developing formulas to auto calculate entries.

- I established daily, weekly, and monthly departmental reports of inventory availability or usage/sales.

- I helped with the ordering of Equipment and supplies for respective customers.

- I provided customer service support for sales and company officials. This included solving problems with deliveries, products, equipment, etc.

- Inventory control including developing a re-ordering process for re-ordering depleted inventory.

- Processing Payroll weekly which included verification of hours worked and submitted to payroll service.

- Accounts Payable, Accounts Receivable, General Ledger and collections. Education

General Business

East Hartford High School

September 1978 to June 1982

Skills

• Able to multi-task (10+ years)

• Able to present financial and work status to senior management (10+ years)

• Able to develop standard operating procedures and/or instructional materials for staff (10+ years) Certifications and Licenses

Administrative Assistant

Present

- Health Insurance Portability and Accountability Act (HIPAA) Certification

- Beginner Excel

- Intermediate Excel

- Goal Setting Certificate

Driver's License

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