Receptionist/Front Desk Coordinator
Resume:
Mildred Leatherwood
Tulsa, OK *****
*********@***.***
SUMMARY OF QUALIFICATIONS:
Administrative and customer service professional with over 15 years experience
Extensive, dedicated customer service experience working with customers on the phone and in person
Knowledge of Microsoft Office, Word, Excel, Outlook
Entered patient demographic information and their issues, into (EMS) Electronic Medical Records System
Dedicated front desk receptionist in business and medical settings
Extensive phone and switchboard experience
WORK EXPERIENCE:
Home Goods, Inc 07/2018 to 10/2019
Customer Service/Front End Cashier
Managed front end cash register, answer phones, greeted customers
Administered to customer needs, questions and rectified and corrected issues
Verified information on credit cards, handled purchases, returns, and damages
Compliance with the quota on applications for credit accounts
Product development and creating displays with creativity
Inventory control
Excellent customer service
Training of new employees
Gardner's Tax Service 12/2017-04/2018 (Seasonal Contract)
Receptionist/ Appointment Scheduler
Greeted and registered clients
Answered busy phone console/switchboard
Scheduled appointments/ Data Entry/Ability to Multi-task
Pulled files for appointments/ Verified demographics and tax information was correct
Proofread all documents for accuracy
Updated client information or demographics
Provided excellent Customer Service
Maintained inventory control for refreshments for clients
Reasors, Inc 10/2016-05/2017
Front End Cashier/Customer Service
Provided professional and dedicated customer service to all customers
Maintained and managed cash register
Utica Park Clinic, 3/2015-12/2016
Patient Service Representative
Responsible for wide range of customer service activities
Answered very busy phones and set appointments for patients/physicians
Provided excellent customer service
Collected and verified patient's demographics and insurance
Proofread documents for accuracy
Used NextGen System
Received payments payment for service and completed charge slips for data entry
Worked on computer and have basic knowledge of referrals, insurance and medical records
Respectfully adhered to all policies, regulations, confidentiality and HIPAA Laws
Staples, Business Interiors, 02/2014-03/2015
Business Furniture Sales Contractor
Purchase Order/Invoice Clerk
Responsible for analyzing orders for completeness or correcting incomplete information to include, pricing, product codes, freight and shipping instructions
Managed distribution of incoming orders to vendor and verifying accuracy of shipping dates
Entered information into Text Notes with accurate information pertaining to product, back orders or extra instructions pertinent for completeness and accuracy of order and invoice. All documents needed to be checked for complete accuracy
Documented actions in notes system to create proper audit trail
First Transit, Inc, 08/2012-12/2013
Medicaid Transportation Scheduler/Customer Service
Worked in inbound-outbound call center
Scheduled transportation appointments for patients approved through Medicaid
Processed intakes for new patients
Checked their Medicaid numbers to determine insurance eligibility
Trips were scheduled to doctor's office, hospitals, community centers, and mental health facilities and hospice
Creative problem solver and effective at conflict resolution
Denver Health Appointment Center 08/2011-07/2012
Clerical Support Specialist III
Answered phones in appointment call center making appointments for patients
Provided customer service to patient's calling in for appointments
Compliance with HIPAA laws
Routed patient or client to correct department or clinic
Entered patient demographic information and their issues, into (EMS) Electronic Medical Records System
Creative problem solver and effective at conflict resolution
Ikon Office Solutions - 03/2007-07/2011
Receptionist/Switchboard
Answered switchboard providing excellent customer service
Greeted, registered and escorted visitors or customers throughout organization, activated security badges
Ordered and maintained office supply inventory process
Ordered office supplies and reconciled order confirmations, monitored office supply inventory
Maintained daily appointment calendar, phone screenings, scheduled meetings, travel arrangements, and event planning
Created, prepared, proofread and entered all data on new clients for weekly mail merge as directed by Vice-President
Education
Irvin High School, El Paso, TX
Connextions, College of Insurance 2012 (Health Certified)
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