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Customer Service Medical

Johnstown, PA
January 16, 2020

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Carolyn Fields

**** ******** ******,

Harrisburg, PA 17104




September 1959 to June 1965 Steelton Main Elementary

Steelton, PA 17113

September 1965 to 1970 Central Dauphin East High School

Harrisburg, PA

College Preparatory

May 1974I studied and received my GED Equivalency

May 2006 to September 2008 South University

Pittsburgh, PA

Information Systems Technology

January 2009 to 2010 Colorado Technical University

Colorado Springs, Colorado

Information Systems Technology

General Education

July 28, 2012Woodfield University

Bachelors Degree - Counseling Psychology

July 7, 2008 Doctor of Divinity

Jamison School of Ministry

5301 Wynnefield Avenue

Philadelphia, PA 19131

Work History

April 1998 to Present Pastor/Customer Service/Fundraising/Sales

Faith Love and Hope Tabernacle International Ministries

267 Philadelphia Avenue

Chambersburg, PA 17201

The responsibilities are to, recruit by telemarketing,teach life skills and counsel, answer calls that dome in for various needs. I call and check the results of the services that were done for the people in the community. I help people to understand what their rights are with some of the services they are offered. I am basically a problem solver between people and the community services. I am accomplished as a beneficial fund raiser. I do outbound calls as liaison between people who are homeless and the community services. I created an outreach center of resources for people in need. I am customer service. I convince the community services as well as the people who need help to give services and accept services that are needed.

October 1975 to 1997 Customer Service, telemarketing,

sales/outbound and inbound

B to B, and consumers Various Temp Agencies

Harrisburg, PA

September 1986 to 1987 Claims Examiner

Capital Blue Cross

Camp Hill, PA

I coded medical, hospital, and claims for the process of payment forpatients who had Blue Cross and Blue Shield coverage. This process determined how much they would receiveas payment for the services rendered. I made calls necessary to patients, Dr.’s offices, hospitals

medical durable equipment companies to gain more insight to decide what their payment should be paid for whatever their procedure or service was. . This position was also a production job at a rapid pace.

July 1985 to 1986 Medicare Review Specialist

Capital Blue Shield

Camp Hill, PA

I was used a liaison between physicians, hospitals and durable medical equipment companies to determine how muchthey would be paid for their services to patients with medicate benefits. I created and sent correspondence to all concerned, explaining the decision that was made about theclaim. I handled customer service and I was hired to start the Medicare Review Specialist

Department. I came with the procedures and regulations for that department to get it up and running. I wrote a departmental plan for the future of the Company. The department is still there.

Software/Systems Skills

I have the ability to use microsoft word, excel, power pointpresentation, emails, letters, and most clerical/tech duties.


Medical Secretary June 1984

Pre-Marital Certification December 2013

References: Nancy Snyder – Sellersville, PA 215-***-****

Dorothy Connor – Philadelphia, PA 215-***-****

Jemica Hatcher - Harrisburg, PA 17104 717-***-****

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