CURRICULUM VITAE

Leodel D. Llagas, PMP

Email: adbbpa@r.postjobfree.com

Mobile: +63-999-***-****

OVERVIEW

More than twenty two (22) years professional experience in the field of Information Technology, with over eighteen (18) years performing project management/senior management functions. Has been exposed to all phases of the system development life cycle from planning to implementation. Expertise and strong background include project management, account/portfolio management, systems analysis and design, programming and business development as well as post-project support. Has carried out both technical and managerial roles in several projects where extensive solutions were implemented and various technologies integrated. Also has in depth knowledge and experience with HR and payroll systems; billing and collections systems; healthcare (SCHIP); customer management systems and supply chain management. Able to perform marketing and sales functions including prospecting; qualifying; proposal preparation and negotiations; and account management.

General management functions include managing P&L and office-wide budget, actively participates in company related activities such as partaking in CMM Level 3 certification and other quality and process improvement initiatives, hiring, evaluation, promotion and performance management of staff, defining policies and strategies on a company-wide level.

Soft skills include strong interpersonal communication skills, good presentation, client and people management and leadership.

PROFESSIONAL EXPERIENCE

Head of Technology, Manila

Financial Times

February 2013 – Present

Philippines

●Head of Technology, Manila

Reports to the Director of Operations (UK) and Operations Director (Manila)

Works closely with various teams and technical leaders in different FT locations to ensure

Manila Operation is supporting the overall FT Technology goals

Operational Management for the Manila Technology Department (50 heads) covering 6

cross-functional teams (Development, Test, Service Desk, Operations Support, Finance

Systems Support and Central Admin)

Account and Service Management for the all business units in Manila

Member of the Senior Management Team that drives the overall direction and goals for

the FT Manila Office

Responsibilities include:

-Drive a culture of delivery and excellence of service

-Maintain quality communications with the wider business to understand and contribute to corporate priorities

-Manage the local Technology budget and contribute to its development

-Implement and deliver a successful recruitment strategy ensuring that the team is adequately staffed with the appropriate skills

-Develop, build and support the team including staff recruitment, resourcing, development, and engaging quality third party providers to achieve maximum business benefit and cross IT impact

-Building a working environment that enables team collaboration both locally and remotely with the UK office

-Closer integration of Manila team with FT Technology team based in London.

-Develop a local risk management plan and contribute to the company's local disaster recovery plan

-Oversee the roll-out of Technology initiatives in the Manila Office

-Work with the Manila Operations Director to look at cultural changes to fit with vision for Manila office, which include, among others:

oCreation of policies and procedures for FT Manila-wide implementation

oContinuous review of existing work practices and identify opportunities for improvement

oManaging of Office-wide Technology budget, ensuring allocation to priority projects/initiatives and cost-benefit where applicable

Very recently (2016), was part of the core team responsible for relocating the MNL office from Philamlife Tower Makati to Net Park BGC. I did the internal project management for Technology, working very closely with our external project consultants. I was in-charged of overall project deliveries and phases covering requirements gathering and design, procurement, testing and acceptance and cut-over.

Program Manager/Senior Manager

ACS, a Xerox Company

January 2008 – February 2013

Philippines

●Program Manager/Project Manager

Responsibilities include:

-Manila Program Manager for the company’s SCHIP/Pharmacy Program in MNL (currently managing 3 projects)

-Help define and improve the onshore-offshore engagement model

-Coordinate project activities with the Onshore project managers

-Manage the Manila Team resources on a daily basis - Manila Team includes DEV, QA and BSA resources

-Main point of contact for all Manila-related concerns

-Kick-off and manage releases; and ensure releases are delivered on schedule

-Resource management (hiring, backfilling, replacing resources as needed)

-Manage 50 offshore resources and co-manage 10 onshore resources

●Administrative Manager:

Admin tasks include:

-Hiring manager for JAVA, BSA and COBOL resource requirements

-On-boarding new resources

-Ensure that teams are able to do their tasks/work by facilitating work-related obstacles

-Performance evaluation; regularization and promotion of staff

-Leave monitoring and approval

-Timesheet review and approval

●Senior Manager

-Directly reports to the Philippine Delivery Center head (Vice President)

-Part of senior management committee that plans, decides and provides direction for the PDC

-Involved in drafting, refining and implements policies and guidelines

-Involved in defining goals and objectives for the year

-Involved in performance monitoring and improvement activities

Managed a pool of 60 resources (combination of onshore and offshore), which

includes Software Engineers, QA Engineers, Business Systems Analyst, DBA and Project

coordinators.

Project Manager

KForce Global Solutions, Inc.

September 2007 – January 2008

Philippines

●Offshore Project Manager

Responsibilities include:

-Manages the assigned offshore project teams

-Supervises, Coaches and Develops team leads

-Coordinates project activities with the Onshore project manager

-Provides overall project status information to the Site Managers

-Oversees and coordinates all technical efforts;

-Ensures quality assurance processes are followed by the team.

-Ensures that SLA for production support is consistently met by the assigned support teams

-Ensures that the change request process is consistently followed by the teams

-Establishes an informal relationship with the client in order to discuss project issues and progress

-Ensures project issues are resolved

-Manages client expectations in completing assignments

-Defines and agrees realistic expectations at all levels of the team

-Ensure project remains within scope

Project Manager

June 2005 – September 2007

GXS Software Development

Philippines, Inc.

Philippines

●Project Management

Simultaneously manages a project each for the company’s 2 major clients, viz:

A web EDI solution for the number 1 telecommunications solutions provider in Europe.

This solution allows non-EDI enabled suppliers across Europe, China and South America

to connect to the client’s EDI community through web UI using the company’s EDI Value

Added Network facility. It uses J2EE technology, WebLogic, Apache and Oracle 9i.

A web-based search engine capable of publishing and printing .PDF pages used for

preparation of actual directory pages. This is for the largest Telephone Directory

provider in the USA/Canada. The solution uses J2EE technology, WebLogic, iPlanet and

Oracle 10g.

Tasks include:

Management of daily of operations

Monitoring progress of application development and testing

Liaising with different cross-functional teams and clients

Direct management of the development, QA, and support teams

Ensure quality and on-time delivery of application releases

Ensure high quality of application support

Preparation of estimates and planning for development releases

●Management

As part of the Management team, tasks include preparation of weekly progress reports,

monitoring members’ career path development and performing other administrative

functions.

Senior Business Consultant

February 2004 – May 2005

Information Technology Solutions International, Inc.

Philippines

As Senior Business Consultant, was tasked to focus on the assigned industries to be able to gain

the business process expertise in these areas and thus, add value to the service the company can

provide.

●Account Manager for the following industries:

-Banking Institutions

-Financial Institutions

-Pharmaceuticals

-Japanese Accounts

●Marketing

Tasks include establishing contacts and possible leads from among the above-mentioned industries, doing client calls and initial requirements gathering, supervising pre-sales activities, computing for the total project cost, conducting solution presentation to clients and preparation of service proposals and work orders.

●Project Management

Once a proposal has been signed, acts as external Project Manager. Responsibilities include monitoring of the Project Team’s progress through coordination with the Project Manager, front liner for the ITS International when dealing with the clients, maintaining good relations with the clients, and exploring continuous business relations with the them. Ensures that the development team complies with ITS International and the client’s standards at all times. Performs Sales and Revenue Planning, Man-hour Budget vs. Actual Computation, Post-project Review and Development Team Appraisal.

Senior Business Development Officer

February 2003 – January 2004

Information Technology Solutions International, Inc.

Philippines

As Senior Business Development Officer, the following roles were performed:

●Account Management:

Was assigned to the following industries:

-Banking, Public Utilities, Hospitals, Holdings and Investment Companies, Food Products and Beverages, Electronics and Semi-conductors, Pharmaceuticals, Household Products, Glass/Chemicals/Plastics, Leather Goods, Furniture, Direct Consumer Retailing and Education and Learning Centers, among others.

Clients include:

●Maybank Philippines, Inc.

●Japan Gas Corporation (JGC), Philippines

●American International Underwriters (AIU) Corporation MRTC

●Michelin Asia-Pacific, Application Support Center, Inc.

●Zuellig Pharma Corporation

●Interpharma (Asia Pacific) Ltd, Phils. ROHQ

●Standard Chartered Bank

●Marketing

Tasks include establishing contacts and possible leads from among the above-mentioned

industries, doing client calls and initial requirements gathering, supervising pre-sales

activities, computing for the total project cost, conducting solution presentation to clients

and preparation of service proposals and work orders.

●Project Management

Once a proposal has been signed, acts as external Project Manager. Responsibilities

Include monitoring of the Project Team’s progress through coordination with the Project

Manager, front liner for the ITS International when dealing with the clients, maintaining

good relations with the clients, and exploring continuous business relations with the

them. Ensures that the development team complies with ITS International and the

client’s standards at all times. Performs Sales and Revenue Planning, Man-hour Budget

vs. Actual Computation, Post-project Review and Development Team Appraisal.

Project Manager

August 2002 – February 2003

Information Technology Solutions International, Inc.

Philippines

●Project Manager assigned to Pre-sales Support

Tasks include managing of team assigned to provide technical assistance to the Business

Development Unit during client calls, requirements gathering, technical presentation for

new accounts. Was responsible for preparing User Requirements Specifications, Project

Schedule, Man-hour Estimates for proposals.

Project Manager

Corporate Information Solutions Inc.

January 2000 – August 2002

Philippines

●Project Lead in the development of:

PeopleLinks Payroll Version 2x

-In-house generic payroll package supporting open database connectivity developed using PowerBuilder 6.x.

Tasks include managing the development team comprising of 2 Designers, 2 Systems

Analysts and 6 programmers, definition of product upgrade releases, and assuring quality

of upgrades for release, among others. Was also responsible for handling and overseeing

support teams for different client implementations.

Service Fee Processing Subsystem

-A support system for the in-house Collection System. Aims to compute for the Service Fee paid to Third Party Collection Partners.

Responsible for monitoring work activities of the project team. Ensures the completion of

the project implementation phase and the delivery of the defined project requirements to

be within schedule and acceptable quality.

Merchant Billing Computation Subsystem

-A support system for the in-house Collection System that computes for the Service Charge billed to the Merchants/Bill Issuers.

Main responsibilities include management of the development team; preparing

and monitoring the project schedule; ensuring costs are within budget and

period status check of the development team.

BayadCenter Management Reporting Subsystem

-A web-based reporting tool developed in WebFocus and HTML, this system aims to produce pre-defined management reports as per schedule or request. Was tasked to ensure the delivery of the project within defined schedule and budget. Periodic assessment of the work products of the development team was also performed to monitor the project status.

●Project Lead in the maintenance of PeopleLinks Payroll Implementation for Pfizer

Tasks include managing the maintenance team comprising of 1 Designer, 1 Systems

Analyst and 2 programmers, monitoring of problem resolution requests and account

management.

●Team Leader of the Payroll Team – Product Development Group

Manage team comprising of 5 to 7 members. Administrative functions include tracking

and directing of each member’s career growth and path, performance evaluation and

processing of promotions.

●Technical Consultant

Took on the role of Technical Consultant for the PeopleLinks Payroll Package. Tasks

include client presentations for marketing activities, requirements analysis for

customization requests and effort estimation.

Systems Analyst

Corporate Information Solutions Inc.

November 1998 – August 2002

Philippines

●Team member in the development of:

Service Fee Processing Subsystem

-A support system for the in-house Collection System. Aims to compute for the Service Fee paid to Collection Partners.

Responsible for gathering information requirements and preparing the Functional

Requirement Specifications of the application to be developed.

PeopleLinks Payroll Version 1.0

-In-house generic payroll package supporting open database connectivity developed using PowerBuilder 5.x.

Tasks include definition of system requirements for identified system upgrades,

as well as formulation of the Functional Requirement Specifications. Also

performed User Trainings and system installations.

Training Instructor/Consultant

Corporate Information Solutions Inc.

July 1998 – June 2000

Philippines

●Conducted Basic Computer Systems (BCS) course for 5 batches of trainees. The BCS servers as the entry-level evaluation course for CIS trainees. These trainees should pass the course in order to become eligible for hiring. The training covers topics from basic computer concepts to programming logic. Responsibilities include class lecture, consultation, preparation and checking of exams, evaluation and recommendation of each trainee.

Programmer Analyst

Corporate Information Solutions Inc.

July 1996 – September 1998

Philippines

●Team member in the development of:

MESALA Savings and Loans System

-The System handles the banking operations of the MERALCO Employee’s Savings and Loans Association (MESALA) from membership to processing of loans and dividends.

Responsible in programming of stored procedures using INFORMIX-4GL for the

creation of reports, conducting of user trainings and site installation.

Residential/General Service System (RGSS)

-RGSS handled the residential service billing and collections for MERALCO.

Tasks include system maintenance and user support, as well as generation of

extracts and reports as per user request.

Branch Operating System (BOS) / Payment Office Teller Facility (POTF)

-Both systems were developed for MERALCO using FoxPro. BOS handled collections in the Braches while POTF handled collections in the remote Payment Offices.

Tasks include system maintenance and user support, as well as implementation

and handholding activities.

CERTIFICATIONS

Project Management Professional

License number: 1457533

Project Management Institute

EDUCATION

Bachelor of Science in Mathematics Major in Computer Science 1996

University of Santo Tomas

España, Manila

REFERENCES

Available upon request.

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