ERIC REID

PROFESSIONAL PROFILE

To join a team of competent, progressive and task-oriented professionals and to be a part of organizational growth and excellence by working in a challenging environment that welcomes creativity and enhancements of my 27+ years of extensive experience in developing test plans, test cases, test scripts for manual, and 3+ years of automation testing. I am also a focused and deadline-oriented person.

203-***-****

adbbof@r.postjobfree.com

LinkedIn : https://www.linkedin.com/in/reideric

Skype : ereid51

37 Farnham Avenue, Apt 46, New Haven, CT 06515

CAREER SUMMARY

Understanding of Software Development Life Cycle (SDLC) including Agile, Waterfall and Iterative and created test case.

Proven ability to lead complex testing projects from the initial phase through implementation in the global delivery model with testing team based both onshore, nearshore and offshore team.

Core group member, responsible for multiple projects.

Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing to ensure the result of a complex enterprise software development using a combination of agile and iterative methodologies.

Establish regular checkpoints and testing during the software development effort.

Manage and lead end-to-end system integration testing (SIT) and user acceptance testing (UAT).

Anticipate release issues and take corrective measures and messages to the development manager for all issues and concerns.

Software defect management and tracking management tools

Develop and maintain quality assurance metrics.

Assist with testing assignments and reporting up to client management.

Analysis patterns of defects for projects and communicate findings to facilitate staff and regional QA Managers.

Experience in analyzing the requirements, User Stories and Use Cases to develop test cases.

Strong experience with agile test methodology and Agile Development process.

Quality Testing including Effective Test Case Design, Test Execution, and Reporting.

Experience in preparation of Test Strategy, Test plan, Traceability Matrix, and Test Matrix.

Good at prioritizing along with critical path and meeting project milestones and deliverable dates.

Expertise in QA Methodologies with various testing concepts such as Acceptance Testing, System Testing, Functional Testing, Integration Testing, Regression Testing, End-to-End Testing, Business Process Testing and more.

Experience in the development of core QA framework function library for various Web Applications.

Experience with SOAP UI and SOAP

Ability to follow instructions accurately to conduct tests that ensure the application/system performs properly according to design/end-user specifications and requirements on all projects.

Handles multiple projects simultaneously, learns new applications quickly, and tests on a variety of platforms.

Documents detailed steps involved in reproducing a problem, which will be helpful for development.

Communicates testing and project status.

Work with the support department in troubleshooting field issues that may arise.

Complies with/enforces standards and regularly participates in process improvement activities.

Has the ability to work in a team environment with excellent written and verbal communication skills.

Responsible for ensuring the software product deployed to production is of high quality with few defects.

Design and implement automated test solutions for new products.

Assist with design and execute manual tests for new and existing products.

Work with product development engineers to isolate issues by collecting and analyzing detailed process steps, log files, and data input.

Documents within the defined corporate tool(s) testing results to assist in defect resolution, working closely with the Engineering and Project Management team(s), as appropriate.

Evaluate problems identified in production and assist with resolution strategies.

Knowledge of CA Rally and Scrum Masters

TECHNICAL SKILLS

Test Tools

HP Quick Test Pro, Rational SQA, Ranorex, Expediter, Fileaid, Omegamon, Smarttest, Intertest

Languages

VB Script, C#, SQL, SAP, COBOL, CICS

Testing Frameworks

Keyword Driven, Data-Driven

Test build and Integrated Tools

Microsoft Visual studio

Markup Languages

HTML, XML, CSS3, DOM3, Groovy

API Testing

SOAP UI, SOAP

Defect tracking/ mgt. tools

JIRA, Asana, Track Record, Clear Quest, Remedy, Heat, PVCS Tracker, eRoom, Rally

Database tools

MySQL, Oracle, DB2, Progress Database, MS SQL Server 2000, S2K, VSAM, DL1, IDMS

Utilities

SQL Navigator, Toad, FTP, SFTP, TCP/IP, NetBIOS, JCL, QMF, RACF, JES II, TSO/ISPF, CA7, Ditto

Project Methodologies

Agile, Waterfall, Scrum Masters

Web Browsers

Internet Explorer, Mozilla Firefox, Google Chrome, Safari

Platform Compatibility

Windows 7/8, UNIX, MVS/ESA, DOS/VSE

MS Office Tools/other tools

MS Office Studio, SharePoint, Visio, MS Projects

Communication

MS Outlook, Ring Central, Discord, Basecamp

Reporting tool

MS Excel

Analytical tool

Omniture

Mobile Testing

PS3/PS4, Samsung, and LG Smart TV

EXPERIENCE

Accounting System Integrators, LLC - North Haven, CT Product Specialist (Jun 2018 – Dec 2019)

Responsibilities

Involve in grooming, Sprint planning, Review Sessions, Scrum meetings and retro.

Developed Test Scenarios, Test Cases, Test data, Test procedures, Test reports.

Understanding and analyzing User stories based on Detail acceptance criteria for the corresponding Sprint.

Manage and lead the testing team in the planning, execution, and reporting of user acceptance testing to ensure the result of a complex enterprise software development using a combination of agile and iterative methodologies.

Establish regular checkpoints and testing during the software development effort.

Manage and lead end-to-end system integration testing (SIT).

Anticipate release issues and take corrective measures and messages to development lead to all issues and concerns.

Software defect management and tracking management tools using Asana

Develop and maintain quality assurance metrics.

Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns.

Continuously learned Agile/Scrum techniques and shared findings with the team

Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization

Analysis patterns of defects for projects and communicate findings to facilitate staff and Manager.

Coordinate and represent my team in different cross-functional meetings, task distribution among team members, follow up.

Assisted with prioritization and resolution of software defects

Assisted team to remove impediments by having an understanding the control and release processes

Perform different kinds of testing like Smoke, Regression, integration, positive and negative testing for a web-based application.

Writing scripts for the framework using Ranorex with some C# code.

Hands-on experience, testing web app for .Net Application

Prepare the data to cover various scenarios and wrote SQL scripts to verify the database.

Environment:

Discord, Microsoft SQL Server Management Studio, Microsoft Visual Studio, Oracle, Ranorex, .Net, C#, Ring Central, Skype, Asana, MS Office Suite, Agile methodology.

Tournament One Corp - Stamford, CT QA Software Tester (Mar 2017 – May 2018)

Responsibilities

Involve in grooming, Sprint planning, Review Sessions, Scrum meetings and retro. Developed Test Scenarios, Test Cases, Test data, Test procedures, Test reports.

Understanding and analyzing User stories based on Detail acceptance criteria for the corresponding Sprint.

Perform different kinds of testing like Smoke, Regression, integration, positive and negative testing for web-based applications.

Use user agent and responsive browser model to get view accordingly for the different platform which helps to find the element for testing.

Worked with stakeholders to understand business needs, gathered test requirements, and defined success metrics

Worked with testing lead as well as developers or external agency to setup testing activities that align with business requirements, adhere to testing best practices and provide product owners and stakeholders with relevant and valid results

Reported findings to key stakeholders in a comprehensive and timely manner

Presented formal results, insights, and recommendations to the broader digital group including product owners, designers, analysts, and strategic decision-makers

Created and executed of manual acceptance test cases for (Functional, Usability, and Regression Testing Phases)

Environment:

MS Office Suite, Agile methodology.

Rogers Communication - Toronto, ON QA Lead (Apr 2014 – Feb 2015)

Responsibilities

Worked with Project Lead, third party vendor Development Lead, and Analyst to define and communicated testing timelines, and testing approach for projects

Proven ability to lead complex testing projects from initial phase through implementation in global delivery model with testing team based both onshore, near shore and offshore team

Participated in regular project status meetings related to testing.

Developed Test Cases and Test Scripts for both onshore, near shore and offshore team

Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings

Facilitated sprint planning, retrospective and sprint demos

Completed tasks according to project timelines and schedules

Assisted team to remove impediments by having an understanding the control and release processes

Assisted with prioritization and resolution of software defects

Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management

Updated Agile tracking systems to provide transparency on product and sprint backlogs

Coordinated the User Acceptance Testing of the UI/UX, Advertisement and Omniture interface against the various devices such as (PS3/PS4, Samsung, and LG Smart TV)

Developed test strategy, estimates, test plan, schedule, and test cases for the UAT of video on demand and the live stream of the IPTV application for (PS3/PS4, Samsung, and LG Smart TV)

Created account and setup parameter setting restricted data/other data variable conditions using SOAPUI/SOAP and Groovy for the (PS3/PS4, Samsung, and LG Smart TV devices)

Designed, setup and troubleshot test environment to simulate real-time scenarios for PS3/PS4, Samsung, and LG Smart TV

Facilitated the setting up of the test lab and coordinated the scheduling of the testing time slot for the department testing team

Supported a positive work environment that promotes customer service, quality, innovation and teamwork

Ensured timely notification of issues and problems, and made recommendations for problem/issue resolution

Reviewed documentation such as (business requirements, systems requirements, content) to understand test scope, data needs, test environments, and overall scheduling needs

Ensured test team adherence to testing methodologies/standards

Identified, developed and documented test scenarios and test cases with traceability to business requirements

Executed manual User Acceptance test cases for IPTV application for (Functional, Usability, Video On Demand restriction, Security and error handling, Regression, and Negative Testing)

Executed manual/Automated SOAP testing ensures that the parameter setting for restricted data/other data variable conditions setup within the SOAP is correctly been transmitted and displayed on each Smart device application

Led team of 4 IPTV professional testing resources and coordinated 5 other subject matter expert within UI/UX design, Advertisement, and Omniture

Executed testing of API interface with the system level, mobile testing and usability testing against the application

Environment:

PS3/PS4, Samsung & LG devices, SDK 4.0, Netcast 4.0, Webkit, HTML5, DOM3, CSS 3, Squirrelfish, JIRA, Basecamp, Flash Player 10.1, ActionScript 3.0, SOAPUI, SOAP, AIR for TV 2.5.1, MS Office Suite, Agile methodology.

Momentis - North York, ON Independent Sales Representative/Senior Director (Nov 2011 – Sep 2013)

Responsibilities

Provided advice/free evaluations on energy options and essential services available to commercial and retail consumers to save money and ensure peace of mind

Recruited and trained others to become qualified marketing representatives

Participated in Requirement Analysis, Business Analysis, Use-Case Analysis, and Gap Analysis.

Environment:

MS Office (MS Excel, MS Word, MS PowerPoint)

Elections Ontario - Scarborough, ON QA Lead (May 2010 – Jun 2011)

Responsibilities

Worked with third-party vendor Development Lead, Project Manager and/or Analyst to define and communicate testing timelines, resource requirements and testing approach for projects

Oversaw the creation and delivery of test scripts and other test artifacts (results, execution reports, sign off, test closure)

Attained sign off on relevant artifacts Business Requirements and Technology Test Strategy

Created and managed Test Strategy and Test Plan

Led team of 1 testing resource and 9 business staffs Performing User Acceptance Testing

Coordinated and documented test milestones and activities within a Project plan

Managed resource allocation and planning for project

Supported the base activity and communicated resources to Project Manager

Led testing teams in test planning, preparing and executing effective test efforts on time

Designed and set up an optimal test environment to simulate real-time scenarios

Ensured test coverage and test cases traceability to requirements

Proven ability to lead complex testing projects from initial phase through implementation in global delivery model with testing team based both onshore, near shore and offshore team.

Participated in regular project status meetings related to testing.

Developed Test Cases and Test Scripts for both onshore, near shore and offshore team

Executed of manual User Acceptance test cases for (Functional, Usability, Data Integrity, Security, Regression, Negative and French Language testing on the website)

Executed Web Accessibility Testing for the Accessibility for Ontarian with Disabilities Act (AODA)

Executed testing of API interface with the system level and usability testing against the application

Environment:

Windows 7, Oracle, VBScript, JavaScript, .NET, Http, FTP, SFTP, ITIL, TrackRecord, MS-SharePoint, Visio, GIS, MS-Office Suite, MS SQL 2000, N-Tier architecture, Waterfall methodology

ERPTEK Consulting Inc. - North York SAP QA Consultant (Aug 2009 – Apr 2010)

Responsibilities

Tested transfer of overhead costs, transfer of activities from cost center accounting over to COPA segments

Active participation through Blueprint, and testing activities

Tested the configured settings for Company code, posting period variant, assigned document number ranges, tolerance groups for customers, G/L accounts and users

Tested of FI/CO modules -GL, AR, AP, Fixed Assets, Cost Center

Tested the Month-end closing activities

Environment:

MS-Office Suite, SAP, Waterfall methodology

EDUCATION:

Master of Divinity, Biblical Studies

Canada Christian College & School of Graduate Theological Studies, Toronto, ON

2006 - 2010

Bachelor of Science, Computer Information Systems

DeVry University

Pomona, CA

1985 -1988

ACHIEVEMENTS: - Certifications

Certified Software Quality Analyst

Certified Software Tester Engineer

ONLINE COURSES:

Test Management Tool: Jira, Rally Tools with Agile Concepts by Udemy

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