Sign in

Quality Manager

Erie, PA
January 16, 2020

Contact this candidate


Reza Shahami **** Burgundy Dr., Erie, PA ***** 281-***-****


Master of Business Administration (MBA), May 2017 University of Wisconsin-River Falls (UWRF), River Falls, Wisconsin

Bachelor of Science in Industrial Engineering Kar University, Tehran, Iran, 2004


Over 14 years of experience as a professional engineer and manager. Proficient in quality management system, leadership expertise in action, project planning and execution. Excellent academic performance in MBA (Betta Gamma Sigma) and graduate assistant in teaching and research. Increased corporate sales by 40% in 4 years with a strong track record of leading teams to meet and exceed deliverables. Successful implementation of the 3C Consultation model which increased revenue, Quality and customer satisfaction by 25% in 1 years. Reduction of plant non-conforming product by 220% in 1 year by developing solid corrective action plans. Highly organized, self-directed with excellent interpersonal skills. Strong ability to prioritize, consistently meet deadlines, and manage time effectively. Excellent written and oral communication skills with extensive experience providing guidance for others.


Time & Project Management, Six Sigma, ISO 9001 Standard, CAPA, GFSI, Lean Manufacturing, Leadership and Business Development, Process Improvement, SPC, Engineering Statistics, Business Administration, Problem Solving.

Professional Experience:

Quality Assurance Manager North East, PA

Silgan Plastics Sep 2017- Now

Develop, implement and manage Quality systems to provide techniques and equipment to achieve and measure the Quality of products and processes.

Responsible for policies, processes and procedures required for planning and execution of the plant Quality Management System (QMS).

Manage all internal, external, Customer, and Quality System (ISO 9001-2015, ISO 15378, GFSI, IFSPAC SECURE) audits.

Identify and implement lean and continuous improvement actions to develop procedures to predict and prevent non-conformance.

Implement and coordinate the plant Statistical Process Control (SPC) system to provide product and process data to operations.

Manage investigations regarding Customer complaints and internal failures to provide CAPA and support to the Customer to resolve Quality issues.

Participate in the qualification of new products and processes and work with Silgan product development Engineers and Customers in developing specifications and test methods.

Facilitate root cause investigation and plans for corrective actions and audit corrective actions implemented.

Ensure certificate of analysis’ are completed for Customers that require them.

Responsible for Quality budgets and provide reports regarding Quality performance.

Reza Shahami Page 2

Train and support the Quality staff and provide SPC training to hourly and salaried personnel.

Maintain Quality equipment (gages, computers, software, etc).

Review and provide disposition for non-conforming product.

Production Manager Woodbury, MN

FedEx Office & Corporation February 2014-July 2017

Responsible for the management, supervision and control of all production processes.

Supervised production team to plan, schedule and perform production projects.

Coordinated with customers to develop project plan and timelines.

Assigned daily production schedules and provided the production team members with order details to ensure Done Right and On Time production output.

Coordinated resources of Business Development, Sales, Customer service, Product Management & Development.

Performed final quality control process, tracked and logged all production jobs.

Responsible for ensuring quality during and after production process.

Worked with corporate management to reduce company costs/wastes to optimize profitability.

Provided customer service, including anticipating needs, suggesting alternatives and problem solving.

Assisted in the training of the new production team members and provided order scheduling.

Quality System Manager Sydney, Australia

Australian Department of Immigration and Citizenship August 2010-January 2014

Participated in internal and external quality audits including ISO 9001:2008 certification.

Quality Supervisor and Management Representative in Quality Management System (QMS).

Led the implementation of assurances, process controls, and CAPA systems designed to meet or exceed internal and external requirements.

Ensured that processes needed for the QMS as established, implemented and maintained.

Taking required actions for QMS improvements and ensuring that quality objectives are established.

Led internal audits and participating in internal audits implementation.

Applied, developed, and maintained quality requirements and standards by constructing and implementing solutions to solve new and unusual organizational problems.

Designed and developed forms and instructions for evaluating, reporting and documenting on Quality standards.

Analyzed and managed the planning team and supervising the right implementation of programs.

Quality Control Engineer Sydney, Australia State Transit of New South Wales August 2007-August 2010

Planned, coordinated and administered quality control processes, procedures, and inspections.

Developed and initiated standards and methods for inspection, testing, and evaluation.

Incorporated Six Sigma methodologies to solve a range of design and manufacturing problems.

Implemented occupational health and safety (OH&S) rules and regulation.

Analyzed workplaces for reducing work cycle time of operations.

Worked closely with Division Maintenance Managers to determine, develop and implement Quality Control programs to improve daily operations.

Analyzed and interpreted reports and data to determine cost effectiveness of maintenance practices and takes corrective action as required.

Reza Shahami Page 3

Process Engineer Tehran-Iran Poushesh Tehran Navid Company Sep 2004-June 2007

Increased productivity, quality, and profitability through keen data analysis and process design.

Analyzed and reengineered production layouts, designing and implementing efficiency and quality improvement projects across production lines.

In charge of controlling quality of raw-materials and products and industrial safety and hygiene of factory.

Director of time study project of the factory for achieving standard and normal time of various production stages using determination of numbers of time study required, determination of operational coefficient (balance) and analyzing authorized delays.

Designed for organizing factory using CRAFT software and application with MS-PROJECT software for project controlling and MS-OFFICE for the analysis of data.

Executor of plan for decreasing transportation system of factory through decreasing additional and unusual transportations and plan of increasing factory productivity.


ISO 9001-2015 Standard

InfinityQS Basic & Advanced Techniques


Pressco Advanced Applications

AVID Measurement Solutions for Packaging

WINSPC Statistical Process Control

Computer skills:

Data Analysis and Database Management

Object Oriented Programming and Visual Basic Programming

Web Design and Microsoft Office

Memberships & Associations:

December 2018 Industrial Systems Engineering Advisory Board Member at Gannon University

April 2017 Lifetime member of the Betta Gamma Sigma, the honor society recognizing business excellence

July 2007-Jan 2015 Australian Engineering Association (Engineers Australia)

Mar 2000-Dec 2006 Iranian Industrial Engineering Association

Contact this candidate