Curriculum Vitae Of

Abednigo Thembani Singo

Personal details

Surname: Singo

Name: Abednigo Thembani

Date of birth: 19 April 1989

Identity number: 890-***-**** 087

Gender: Male

Marital Status: Single

Nationality: South African

Language Preference: Northern Sotho,

Zulu

Setswana

English

Xhosa

Contact details

Residential address unit 85 Ridgeview

Ext 20 Fluerhof

Florida

1709

Cellphone 084*******

Educational Background

High School: Florida Park High School

Year: 2009

Subject completed: Setswana, English, Math’s Literacy

Business Study, Computer, Tourism

Life Orientation

Tertiary: PC Training and business collage

Subject completed: Marketing management

Business Communication

Business management

Public relations

Accounting

Economic

End user computing

Other Qualifications:

Shatema Academy

Computer training

Call center in and out bound

Year: 2011

Contact reference (011-***-****

I-Fundi Customer Solutions

1.use mathematics to investigate and monitor financial aspects of personal business and national issues

2.Demonstrate an understanding of the use of different number bases and measurement units and an awareness of an error in the context of relevant calculations

3.Investigate life and work related problems using data and probabilities

4.Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts

5.Access information in order to respond to client enquiries in financial services environment

6.Apply knowlage of self and team in order to develop a plan to enhance team perfomance

7.Negotiate an agreement or deal in an authentic work sittuation

8.Process incoming and outgoing telephone calls

9.Process data using information technology

10.Use time management techniques to manage time in a financial service environment

11.Communicate orally with relevant stakeholders in the recovery of debt

12.Demonstrate knowlage and application of ethical contact in a debt recovery work context

13.Use a graphically user interface (GUI)-based spreadsheet application to solve a given problem

14.Interpret and use information from texts

15.Write/present/sign texts for a range of communicative contexts

16.Use language and communication in occupational learning programs

17.Accomodate audience and context needs in oral /signed communication

18.Identify cases of stress and techniques to manage it in the workplace

19.Interpret classification systems in order to organise, retreive and dispose of records

20.Handle a range of customer complains in a contact center and BPO

21.Demonstrate an understanding of contact center and BPO working practices

22.Manage inbound/ or outbound calls in a contact center

23.Communicate with with customers in a contact center and BPO

24.Collect and record information queries and requests from customers

Employment History:

BDM Agility Health

Year 2019/01/16

Duties:

•Dealing with telephonic queries from members and providers

•Resolving queries and providing accurate and timeous feedback telephonically and in written format

•Educating members regarding products, options, Scheme Rules, etc.

•Dealing with claims queries

•Updating / changing of membership information onto system

•Calculation of premiums as and when required

•Reconciliation of medical claims

•Resolving queries according to procedural requirements and escalate where required

•Dealing with providers as and when required

•Logging of all queries received onto system

•Administration duties

Resource planning

Assist members with queries, claims, create hospital authorisation, membership

Employment history

Medscheme: Polmed

Year: 2015- Dec- 01 to 2018- Oct- 07

Duties:

•Dealing with telephonic queries from members and providers

•Resolving queries and providing accurate and timeous feedback telephonically and in written format

•Educating members regarding products, options, Scheme Rules, etc.

•Dealing with claims queries

•Updating / changing of membership information onto system

•Calculation of premiums as and when required

•Reconciliation of medical claims

•Resolving queries according to procedural requirements and escalate where required

•Dealing with providers as and when required

•Logging of all queries received onto system

•Administration duties

Resource planning

Assist members with queries, claims, create hospital authorisation, membership

Done either by taking calls of chatting with members on Polmed chat

Contact reference: Lesedi (011-***-****

Employment history

Medscheme: Sasolmed

Year: 2015- Mar- 07 to 2015- Dec- 01

Duties:

•Dealing with telephonic queries from members and providers

•Resolving queries and providing accurate and timeous feedback telephonically and in written format

•Educating members regarding products, options, Scheme Rules, etc.

•Dealing with claims queries

•Updating / changing of membership information onto system

•Calculation of premiums as and when required

•Reconciliation of medical claims

•Resolving queries according to procedural requirements and escalate where required

•Dealing with providers as and when required

•Logging of all queries received onto system

•Administration duties

•Resource planning

•Time management on turnaround time

•Escalate where necessary

•SasChat – dealing with member enquiries through Instant Messenger

•Non Clinical Agent – Pre-authorisation: Loading of pre-authorisation requests

•Non Clinical Agent – Disease authorization: Loading of chronic conditions

Contact reference: James (011-***-****

Employment history

Pic N Pay: Trade Route mall

Duties: Merchandiser

Year: 2011- Jan- 01 To 2011- Dec- 12

Contact reference: Brenda

Game Store: Trade Route mall

Duties: Sales Man

Year: 2012- Jan- 12 To 2013- Mar- 01

Contact reference: Emily (Supervisor)

(011-***-****

Hi Fi Corp: Kempton Park

Duties: Sales General

Year: 2013- Apr- 07 To 2015- Jan- 31

Contact reference: Deon (Supervisor)

Contact this candidate