Network Technician/ Analyst

MICHAEL BORGONIA

***** ***** ***** **** #***, San Antonio, Texas 78253

Phone: 210-***-****

Email: **********@*****.***

SUMMARY OF QUALIFICATIONS

* ***** ******* ** ** Engineer at a Data center

5+ years experience as Lead and Network Management leading a team of 10+ employees

4+ years experience in a NOC environment

11 years overall experience in monitoring and maintaining data, voice, video and wireless network hardware and systems

Very quick learner, quality driven, very dependable and easily adaptable

Bi-lingual, fluent in Tagalog and English reading and writing

TECHNICAL SKILLS

Operating Systems: Windows 7, XP, 2003, Windows excel, Microsoft Office, Microsoft Office

Protocols: TCP/IP, DNS, DHCP, LAN/ WAN, ISDN, T1, T3, DSL, DSO, DS3, VT1

Hardware: Cisco Routers, Nortel PBX, T-Bird 2209, Coax Cable, Motorola/Nextel wireless equipment, Fujitsu, Taqua, Lucent FT2000, DDM 2000, DMS500, 5ESS switches, Adtran TA5000, Cisco ASR 9000, Cisco Nexus 5000 and 2000, IBM servers, 8x8 Application, Orchestrator, Solarwinds

Wireless: Sonic Wall, Cisco wireless controllers, Motorola/Nextel wireless equipment

Remote access: VPN, Terminal Servers, Citrix, Granite, Tellabs Metrowatch, Centest, SmartTerminal, NetSmart 500, Procomm, BMC Remedy, DMS 500, Taqua portal, Oracle, EMF, Eastland, Procomm Plus, Dacs, Ceasar Programs, Remedy, Sunset, SQL PlexView, GenView G9, WaveStar CIT, Citrix, CLI Manager

PROFESSIONAL EXPERIENCE

Robert Half – Versant Health San Antonio, Texas 11/20/2019 – Present

Network Operations Analyst

Proactively monitor and verify integrity and availability of all network, applications and services across the business Landscape (operating systems, databases, web servers and network devices). This includes application and system detection, performance degradation and unavailability.

Perform Tier 1 / Tier 2 support for all business and infrastructure systems and applications in a 24x7 Network Operations Center.

Analyze, triage, and troubleshoot alarms received by internal and external monitoring and trending systems and develop reporting

Perform prompt identification, impact analysis and corrective actions associated with network, applications and business services.

Analyze, document and communicate IT incidents and impact through the correlation of alerts provided by enterprise monitoring tools

Engage system administrators, engineers and management during the lifecycle of the incident.

Clearly articulate status / incident updates to application, system and network teams.

Assist Management and technology teams with employing production monitoring tools to ensure all systems and applications are available.

Identify, develop and communicate automation tasks to eliminate manual processes.

Assist Management in developing and maintaining IT Governance processes, and knowledge management repositories.

Trouble ticket management (create, resolve, escalate and manage through to resolution), initiate fault remediation bridges and create and distribute network status updates as needed to resolve both basic and complex network faults.

Interface with customers, engineers, carrier partners and technicians to resolve trouble reports.

Partner with IT Support Groups in identifying and isolating large-scale systems and network issues.

Develop and publish system and network availability and report trending.

Provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.

Provide production control data processing for Main Frame operations.

BTI Manpower Dasmarinas, Cavite Philippines 01/1/2018 – 7/18/2019

CEO/President

Work closely with employees for day to day activites

Meet with clients from Japan

Telepacific Communication San Antonio, Texas 12/1/2008- 12/ 21/2009, 02/27/2011- 09/27/2017

Network Service Technician III

In charge of the whole San Antonio network, Install new circuits and maintain existing circuits

Perform installation, testing and maintenance of fiber ring

Perform OSP locates for city builds

Monitor provided service, trouble shoot down circuits or equipments

Investigate, resolve and/or escalate network and hardware matters of significance to providers or FOPs

Serve as primary escalation point for technical support of data, voice, video and wireless networks and work closely with ATT, Level 3, Alpehus, FLP during circuit turn up or when there is trouble on a circuit

Performed installation, testing, and maintenance of Fujitsu, Cisco ASRs, Lucents, Adtrans, Larcom, Adits, Connect Reach, Cisco routers, Vina Intergrators, DMS 500 switch equipment.

Experienced in Collocation work (installation, testing and maintenance) and provide smart hand support to colo customers

Knowledgeable in voice and data such as ISDN, T1, T3, DSL, TCP/IP, DSO, DS3, Smartvoice and LAN/WAN

Extensive knowledge on Eastland, ProComm Plus, Dacs, Remedy, Citrix, Granite, Tellabs Metrowatch, Centest, SmartTerminal, NetSmart 500, Procomm, BMC Remedy, DMS 500, Taqua portal and Ceasar programs

Employment time gap : 2009 – 2011

Moved to the Philippines to help run family business

Equinix, Inc. Santa Clara, California 01/12/2005-11/28/2008

IBX Engineer

Responsible for 20+ technicians and managers located throughout Virginia, Chicago and NY.

Part of the IBX (data center) Operations Support group which provided 24x7 support coverage to all US operations staff within 13 data center facilities. Prepares data or video network diagrams and drawings to document and assist in communicating current operation status of networks to data facilities. Responsible for serving as the frontline support interface for IBX Operations staff for a wide range of programs. Functions included:

oTelecommunications

Provided process and system leadership to a geographically diverse team of telecommunications technicians and analysts who install, troubleshoot, repair, and maintain telecommunications equipment for the organization.

Maintained a currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.

Recommended alterations to design, development, implementation and analysis to improve quality of products, new technologies, and/or procedures.

oProject Management

Responsible for the coordination and completion of projects – set deadlines, assigned responsibilities, monitored and summarized project progress.

Planned and coordinated project scheduling, budgeting, and administrative tasks. Facilitated projects by conducting meetings, recorded action items, and performed basic follow-up.

Oversaw the order tracking process and ensured that orders were processed in accordance with the organization’s customer service and operational standards to facilitate system data integrity and customer’s invoice accuracy.

Researched and analyzed data to evaluate operational difficulties and make recommendations to solve problems.

Identified, analyzed, and monitored issues that affect profitability, growth, and productivity.

oSupply Chain/Logistics

Provided process and system leadership to a geographically diverse team of warehouse specialists who confirm and record the receipt of shipments, prepare items for shipping, and load/unload trucks.

Managed the overall supply chain operations, including inventory management policies, stocking of materials, selection of vendors, establishing corporate and regional contacts, etc.

oTechnical Writing

Served as the content owner for the technician, warehouse specialist, and systems standard operating procedures (SOPs). Collected recommendations/input from cross-functional groups to keep SOPs current.

Authored a variety of technical documentation including procedures, articles, reports, and user manuals by adhered to publishing procedures and ensuring that all documentation was deployed according to established change control processes.

oTraining

Developed methods and materials for training staff and assisted in preparing curriculums including lectures, ideas for group discussions, demonstrations, and workshops.

Monitored and reported the effectiveness of training on employees during the orientation period and for career development.

Facilitated user acceptance testing (UAT) for the deployment of new systems and changes to production.

Verigent San Francisco, California 01/05/2003–12/20/2004

Network Service Technician III

Contracted to work with FAA on their communication

Installed and configure Harris Intraplex, Cisco routers and Data Probes

Experienced with running and connecting AC/CD power

Experienced with network and circuit testing

Knowledgeable in the usage of the Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A,and Para-scope

Skilled with cable connectors such as RJ-11, DB-25, V.35, RJ-45 and other connectors

Key Achievement:

Environment: Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, and Para-scope

Education:

1992 High School Graduate

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