Kuwait - MOB : +965-********
Hold 18 article visa
Email : firstname.lastname@example.org
Date of birth : 16 Sep 1984
Nationality : Indian
Languages known : English, Arabic, Hindi, Tamil,Malayalam License : hold UAE driving license
Total Experience: 9 years in UAE in Tourism Field. Well versed in GALILEO, SABRE, AMEDEUS & all travel aspects . Work Experience
Al Rai Media Group – www.alraimedia.com
Travel Consultant cum Administration Assistant 1 Apr 2019- @ present .. I am handling all the staff holiday procedures of 680 employees working in AL RAI MEDIA GROUP – SHUWAIKH
To successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services.
Ability to articulate knowledge about products, services and value proposition to customers especially high-end & luxury.
Handling customer queries regarding Fares & Ticketing and planning customer travel itineraries.
To complete travel & lifestyle reservations accurately and effectively within agreed timeframes.
To pro-actively maintain regular contact with customers and to use detailed knowledge of customers lifestyle choices to offer relevant value added propositions.
Prepare presentations and synopsis.
Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance. TravelKey - Dubai (Division of TRADEKEY ) Senior Travel Consulatant www.tradekey.co m 2015 June – 2018 Jul
I am working as a SENIOR TRAVEL CONSULTANT in a reputed and innovative multi food products Group based Worldwide. The Group, set up in 1975, has a offices worldwide .Trade key Group also produces derivatives and intermediates related to these business segments. In addition, the Group has built a strong portfolio of brands with leading market shares in the domestic and regional markets. The brands’ single-minded focus is to offer great value to consumers.
I am able to handle multiple tasks on a daily basis.
Contract with Hotels, rent a cars, corporate companies etc
Creative approach to problem solving.
Dependable person who is great at time management.
Always energetic and eager to learn new skills.
Experience,Flexible, Hardworking, Honest, Innovative, motivated, and organized Al Khayyal Tours & Travels (A.A.T) SHARJAH, OPERATIONS MANAGER www.alkhayaltours.com 2009 June – 2015 May
Lead and develop team leaders or travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance .Proactively identify and implement solutions to constantly improve service levels and performance
Oversee the company’s local Call Management System to improve operations efficiency and optimize client service delivery. Guide, rectify and lead the team to perform world class travel solutions handle the complete operations of the business including business development and revenue management
Well versed with all visa procedures Worldwide .
Experienced in GALILEO & SABRE GDS systems.
Hotel booking, ticketing etc.
Prepare vouchers for hotel and packages.
Design offers and promotions.
Attractive ADS for new business offers.
Excellent oral and written communication skills.
Manage a branch or strong professional team.
Handle Eu rail tickets
Fast and smart in handling the given jobs.
Monitor level of competitors and analyze level of competitiveness weak and strengthen it with new concepts /marketing strategies.
Tropic International Tours, DUBAI, Reservations Department 2008 Aug -- 2009 Apr
Worked as TRAVEL CONSULATANT. I use to handle the walking customers as well as I have attained the experience in Travel Accounting through E-Travel network where I use to prepare the Daily Sales Report, invoices and Credit notes, Apply refund through BSP link and GDS.
Liaising with central reservations to communicate new rate plans and promotions
Liaising with travel agents, the revenue manager and the room’s division manager.
Assisting the sales team in setting their rates
Maintaining the in-house reservations systems
Forecasting revenue streams
In smaller hotels you may be directly involved with room sales
Managing your team effectively.
COCHIN INTERNATIONAL AIRPORT,INDIA GROUND STAFF
Worked as ground staff trainee in Cochin international airport where my duties were handling the passengers at the ticket counter and ensures proper handling of luggage and coordinates passenger aircraft boarding / deplaning in the gate area. Handle the call Centre, maintain professional and high quality service Provides assistance for all customer inquiries.
Make announcements prior to boarding, allowing enough time for required screenings.
Check in luggage and confirm that carry on items meet federal guidelines.
Assist with additional documentation required for international flights.
Directed passengers to rest room and other airport facilities.
Discipline, patience smile and ability to handle the situation.
Help passengers track down missing luggage, Inform passengers of flight gate numbers.
Occasionally dealt with unaccompanied minors according to airport procedures.
Made announcements concerning flight delays and special deals at airport restaurants and shops.
Issued boarding pass, ensuring that all flights were cleared for takeoff.
Processed all required documents for each scheduled department.
1. OUTSTANDING PERFORMANCE AWARD BY SHARJAH TOURISM AUTHORITY 2013. 2. EXCELLENT HOSPITALITY AWARD - DUBAI TOURISM BOARD - 2016 SI EXAMS PASSED UNIVERSITY
1 IATA –-INTERNATIONAL AIR TRAVEL EMIRATES AVIATION COLLEGE - DUBAI 2 COMPANY SECRETORY - FOUNDATION DELHI – INDIA
4 BACHELORS DEGREE in ENGLISH LITERATURE CALICUT UNIVERSITY- KERALA -INDIA